E0023 E023: Establish policies and procedures for medical documentation.
B

Failure to Develop Emergency Plan Policies for Medical Documentation

Complete Care At Harston Hall LlcFlourtown, Pennsylvania Survey Completed on 05-01-2025

Summary

The facility failed to develop and implement emergency preparedness policies and procedures that included a system of medical documentation. This system is required to preserve patient information, protect the confidentiality of patient information, and secure and maintain the availability of records. The deficiency was identified during a document review conducted on May 1, 2025, at 8:15 a.m., which revealed the absence of such policies and procedures in the facility's Emergency Plan. An exit interview with the Maintenance Director on the same day at 10:30 a.m. confirmed the lack of documentation. This deficiency affects the entire facility, as it does not have the necessary policies and procedures in place to ensure the protection and availability of patient information during emergencies.

Plan Of Correction

Facility developed Emergency Plan policies and procedures that included a system of medical documentation that preserves patient information, protects confidentiality of patient information, and secures and maintains availability of records, affecting the entire facility. The Director of Maintenance or designee will audit to ensure Emergency Preparedness Plan policies and procedures are reviewed and preserves patients information and confidentiality at least annually, weekly x2, then monthly x2. All findings will be brought to QAPI for review.

Penalty

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
See other E0023 citations
Deficiency in Emergency Preparedness Documentation
B
E0023 E023: Establish policies and procedures for medical documentation.
Short Summary

The facility failed to develop emergency preparedness policies and procedures that include a system of medical documentation to preserve patient information, protect confidentiality, and maintain record availability. This deficiency was confirmed during an exit interview with the Administrator and Maintenance Director.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Know what gets cited — and walk into your next survey with full visibility

We process and analyze inspection reports and Plans of Correction using AI to surface insights and trends — so you can improve care quality and stay ahead of compliance risk before your next survey.

Get ready for your next survey

See what surveyors are citing in your state and spot your risk areas before they do.

Monthly Citation Reports

Have you been cited for this tag?

Save hours drafting a compliant Plan of Correction — AI built on real approved POCs.

Plan of Correction Writer

Trusted data from CMS and state health departments

Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release June 24, 2026) and official state health department websites — never guesswork.

Trusted by long-term care providers and associations.

Allegria Senior Living logo
FHCA logo
WeCare Centers logo
Care Rehab logo
An unhandled error has occurred. Reload 🗙