The Rehabilitation Center On Pico
Inspection history, citations, penalties and survey trends for this long-term care facility in Los Angeles, California.
- Location
- 3233 W. Pico Boulevard, Los Angeles, California 90019
- CMS Provider Number
- 056377
- Inspections on file
- 46
- Latest survey
- March 19, 2026
- Citations (last 12 mo.)
- 18
Citation history
Health deficiencies cited at The Rehabilitation Center On Pico during CMS and state inspections, most recent first.
Missing Care Plans for Out on Pass and Low Air Loss Mattress: The facility failed to develop person-centered care plans for residents with recurring out-on-pass use and for a resident using a LALM for skin integrity. Staff and the DON confirmed there were no care plans addressing the residents’ leave-of-absence needs, related education, emergency instructions, medication considerations, or the LALM’s maintenance and settings, despite physician orders, assessments, and repeated use of these interventions.
Improper LALM Use for Pressure Ulcer Prevention: Two residents who were at risk for pressure ulcers did not receive LALM therapy as ordered. One resident was found on a Serene Air mattress that was off and deflated, and staff confirmed it should have been turned on to function. Another resident weighed 97 lbs but was on a microAir MA65 mattress set for 105 to 140 lbs instead of the lower weight range. The DON and TN confirmed the incorrect settings meant the mattresses were not providing the intended skin protection.
A resident identified as high fall risk had a bed left in a raised position despite care plan interventions to keep furniture locked in position and avoid repositioning furniture. The resident had multiple medical conditions including weakness, hemiplegia/hemiparesis, dementia, and dependence for many ADLs. Staff observed the bed high after therapy and later again in a raised position; an LVN stated he should have lowered it after entering the room, and the DON acknowledged the bed was slightly high.
Unsafe Food Storage and Expired Testing Supplies: The kitchen had an opened bottle of expired chlorine test strips, along with multiple opened food items that were expired or not labeled with a use by date, including relish, cherries, caramel sauce, a turkey sandwich, tortillas, chicken, gelatin, and bread. The DS and DON stated expired test strips could give inaccurate dishwasher sanitation readings and that expired or improperly dated food could lead to food poisoning, including salmonella from chicken.
A resident with hepatic encephalopathy, schizophrenia, dementia, and psychosis lacked decision-making capacity, yet the ADON signed the psychotherapeutic drug consent for Seroquel without an IDT behavioral management meeting or contact with the patient representative hotline. Staff interviews confirmed the resident was confused, oriented only to self, had no family, and was not decisional, while the MAR showed the resident received multiple doses of the antipsychotic.
A resident with dementia, reduced mobility, contractures, and severely impaired cognition had a physician order and care plan directing the bed to be kept low and against the wall for safety. During observation, the resident was found in bed with the right side against the wall and a bed alarm in place; an LVN said it was to prevent falls and could be considered a restraint, while an RN confirmed there was no informed consent from the RP, who stated she had not been informed of the bed placement or its reasoning, risks, or benefits.
Inaccurate MDS Missing Depression Diagnosis: The facility failed to accurately complete a resident’s MDS by omitting depression from Section I - Active Diagnosis. The resident had diagnoses including dementia, hemiplegia/hemiparesis, and major depressive disorder, and the MAR/order summary showed Escitalopram Oxalate ordered for depressive disorder with sadness. The MDS LVN, ADON, and DON all stated the MDS was inaccurate because the depression diagnosis was missing and that the MDS is used for care planning.
Failure to provide RNA feeding assistance: A resident with moderate cognitive impairment, a mechanically altered diet, and a physician order for the RNA feeding program due to loss of appetite was observed eating without staff assistance. CNAs stated the resident was independent with feeding and did not know he was on the program, while the DOR, RD, and DON stated the program was intended to provide bedside supervision, cueing, and assistance during meals to encourage intake.
An LVN failed to verify the ordered dose before giving a resident vitamin C. The resident had an order for ascorbic acid 250 mg daily, but the LVN prepared a 500 mg tablet because the med cart did not contain the 250 mg strength. The LVN acknowledged the mismatch, stated he should have split the tablet or checked the central supply closet, and the DON confirmed the facility only had 500 mg vitamin C in stock.
A resident with severe cognitive impairment and dependence for ADLs was bathed in a shower room after trash and soiled linen carts had been stored there and removed, but before the room was cleaned. CNA 2 said infection control practices were not considered at the time, and the DON and IP stated the shower room was not cleaned and disinfected before the bath.
Excess Residents in a Shared Room: A room was found to have 6 beds in 543.98 sq ft, exceeding the 4-resident limit. The waiver request acknowledged the room did not meet the regulation, though observations showed adequate space, privacy curtains, working call lights, and furniture for each resident. An LVN and a resident both stated they had no concerns with the room size or ability to provide care.
Resident rooms did not meet the required usable space standard, with 16 of 38 rooms cited for having less than 80 sq ft per resident in multiple-occupancy rooms. The facility’s waiver request listed the affected rooms and stated there were no obstructions, while observations and interviews with an LVN, a resident, and a CNA described adequate room space and easy maneuverability for care and equipment.
A resident with metabolic encephalopathy, moderate to severe cognitive impairment, frequent urinary incontinence, and functional dependence for toileting and other ADLs was readmitted with a UTI and placed on Ciprofloxacin, but the facility did not develop or update a comprehensive care plan to address the UTI. Record review showed no problem statement, goals, monitoring parameters, comfort measures, or physician notification guidelines related to the infection. The MDS nurse acknowledged the care plan had not been updated since a prior assessment and had not been revised upon readmission, despite facility policy requiring the IDT to review and revise the comprehensive care plan after each assessment and to complete it within a specified timeframe after admission. The DON confirmed that a care plan for the UTI should have been initiated but was not.
A resident with left-sided hemiplegia and multiple medical conditions was found twice without access to their call light, despite being dependent on staff for ADLs and having a care plan requiring the call light to be within reach. Staff confirmed the call light was not accessible and repositioned it, in contradiction to facility policy and the resident's care plan.
A resident who was fully dependent on staff and had severe cognitive impairment was left without their ordered oxygen therapy after a CNA removed the nasal cannula during personal care and forgot to replace it. The resident's oxygen saturation dropped to 77% until an LVN reapplied the oxygen, restoring normal levels.
A resident with a history of dementia and a past episode of depression was incorrectly listed as having an active diagnosis of major depressive disorder in facility records. Review of clinical documentation and interviews with the DON confirmed that the depression diagnosis was historical, not current, and the resident was not receiving psychiatric medication. The error was attributed to a typographical mistake, resulting in incomplete and inaccurate medical records.
Multiple residents did not receive critical medications, including anticoagulants, antihypertensives, and antiepileptics, at the prescribed times or intervals, with some doses given hours late or too close together. Staff cited heavy workloads and insufficient support as reasons for the delays, and facility protocols requiring timely administration and physician notification were not followed. These actions led to significant medication errors affecting residents with complex medical needs.
The facility did not update care plans for three residents as required, including failing to revise an elopement/wandering plan for a resident with cognitive impairment, not updating an activities plan to reflect a resident's current preferences, and not revising a pressure ulcer care plan for a resident with paraplegia. Staff confirmed that care plans were not reviewed or revised quarterly, and interventions were not updated to match residents' current needs.
Three residents did not receive medications and treatments according to professional standards, including failure to rotate insulin injection sites for a resident with diabetes and delayed administration of scheduled medications for two other residents. Nursing staff did not follow facility policies for medication timing, site rotation, or physician notification, and blood glucose monitoring was not performed as required.
Surveyors identified multiple failures in kitchen sanitation and food safety, including unclean equipment, damaged utensils, improper storage of dented cans, and inadequate prevention of cross-contamination. Staff did not consistently wash hands or follow proper utensil cleaning procedures, and food cooling logs were incomplete. Pots and pans were stacked wet, and sanitizer concentrations were not checked according to manufacturer guidelines, all of which were confirmed by staff interviews and policy reviews.
A resident with multiple medical conditions reported missing personal items, including clothing and a prescribed leg brace, to the Social Services Assistant. The facility failed to document or investigate the grievance as required by policy, resulting in the loss not being addressed or recorded in the Theft and Loss Report Log.
A resident with Type II diabetes and moderate cognitive impairment repeatedly refused prescribed insulin, with 66 refusals in one month and 41 in the next. Despite this ongoing pattern, staff did not develop a care plan to address the refusals, as confirmed by both nursing staff and the DON. Facility policy requires care plans for residents who decline treatment, but no such plan was created in this case.
A resident with chronic respiratory conditions was observed using oxygen nasal cannula tubing that was resting on the floor, despite care plan instructions and facility policy requiring the tubing to be kept clean and off the floor. Staff acknowledged the tubing was dirty and should have been replaced, but failed to do so, resulting in a deficiency in providing safe respiratory care.
A resident with chronic pain conditions did not receive timely reassessment of pain following administration of pain medication, as required by their care plan and professional standards. Staff failed to consistently evaluate the effectiveness of pain interventions, did not provide all prescribed non-pharmacological treatments, and lacked clear policy guidance on pain reassessment, resulting in episodes of uncontrolled pain.
A medication pass resulted in a 20% error rate when a nurse administered morning medications late and without physician notification, and a resident refused two of the prescribed medications. The resident had multiple complex medical conditions and required significant assistance. Staff interviews indicated that high workload and time constraints contributed to the errors, and facility policy requiring timely administration and physician notification was not followed.
Kitchen staff were not consistently trained or evaluated for competency in food cooling and sanitizer testing procedures, leading to improper monitoring and documentation of food temperatures and incorrect use of QUAT sanitizer solutions. These failures affected the safety of food and dishware provided to medically compromised residents.
Staff failed to measure thickener and follow guidelines when preparing pureed foods, resulting in pureed vegetables that did not hold their shape and pureed rice with chunks, both inconsistent with required smooth, pudding-like texture for residents with dysphagia. Despite having standardized recipes and policies, these were not followed, leading to improper food consistency for multiple residents on puree diets.
Surveyors observed that three dumpsters were not completely closed or covered and were overflowing with trash, including unbroken-down boxes, with one dumpster having a broken lid. The Dietary Supervisor and Maintenance Director confirmed these issues and acknowledged that dumpsters should be closed and not overfilled to prevent pest attraction and infection risks. Facility policy and the Food Code require dumpsters to be covered and maintained in a sanitary condition.
Two employees, an LVN and a Restorative Nurse Assistant, were found to be working without documented evidence of TB screening or clearance, as required by facility policy. Their files lacked PPD skin test or chest x-ray results, and there was no indication of prior positive TB tests, resulting in a failure to follow infection prevention protocols.
A resident with cognitive and mobility impairments was found to have a non-functioning call light in their bathroom and bathing area. The resident attempted to use the call light, but it did not activate, and staff confirmed it was not working. The care plan required the call light to be accessible, but maintenance was unaware of the issue and did not keep a log of system checks, contrary to facility policy.
Seventeen rooms did not meet the required minimum square footage per resident, as confirmed by room measurements and facility records. Although staff and a resident reported that rooms were clean and allowed for free movement, the documented room sizes were below regulatory standards, despite some rooms having approved waivers.
A resident at risk for pressure ulcers was inaccurately assessed by the facility, leading to potential adverse effects on treatment. The resident's condition, including a red area on the heel, was inconsistently documented, with discrepancies in the Braden Scale assessments. This failure to accurately assess and document the resident's condition could impact the effectiveness of interventions for pressure ulcer prevention.
A resident at risk for pressure ulcers developed a non-blanchable redness on the heel due to the facility's failure to implement preventive measures. Despite a care plan that included repositioning and floating the heels, these interventions were not consistently followed, leading to the injury. Observations confirmed the deficiency, highlighting a lapse in adherence to pressure ulcer prevention protocols.
A resident with multiple health conditions had an IV site that was not changed within the recommended 72 to 96-hour window, as per facility policy and CDC guidelines. The IV line, dated 9/27/24, remained in place beyond the last medication administration on 10/3/24, posing a risk for infection. The DON confirmed the oversight during an observation and interview.
A resident with severe medical conditions and impaired cognition experienced a significant drop in blood oxygen levels and difficulty breathing. The facility failed to provide the appropriate oxygen delivery device, using a simple mask instead of a non-rebreather mask, which is necessary for delivering 100% oxygen in emergencies. The documentation did not specify the type of mask used, leading to concerns about the adequacy of care provided.
A resident with mood affective disorder and unspecified psychosis was not adequately assessed or monitored, leading to an incident where another resident with similar diagnoses became verbally and physically aggressive. The facility failed to conduct comprehensive assessments or review care plan interventions, resulting in an altercation where the aggressive resident threw a cup of juice at the other resident, causing fear and a sense of being unprotected.
A facility failed to create a comprehensive care plan for a resident with psychosis, despite the resident's history of agitation and refusal of medication. The resident exhibited aggressive behavior, and the MDS assessment was incomplete. The DON did not see the need for a psychosis care plan, while the MDS Coordinator stressed its importance for preventing decline and improving outcomes.
The facility failed to protect a resident from physical abuse when another resident slapped her on the face, causing redness and pain. The incident was witnessed by a CNA, and the affected resident received cold packs and Tylenol for pain management. The facility's DON confirmed the occurrence of physical abuse, which violated the facility's abuse prevention policy.
The facility failed to maintain a log for the temperatures of beverages on the snack cart, as observed during an interview with the Dietary Director. Although the temperatures were checked and found to be 142 degrees Fahrenheit, no log was kept, violating the facility's policy that mandates recording food temperatures to ensure safety.
A resident with severe impaired cognition and multiple health issues suffered burns from spilled hot chocolate. The treatment nurse failed to obtain a timely consult for a wound care specialist, delaying the evaluation and placing the resident at risk for worsening wounds.
A resident with a history of falls and various medical conditions did not have an updated, person-centered care plan addressing their fall risk. The care plan was not revised timely, leading to a fall and injuries. Staff interviews and record reviews revealed discrepancies in the resident's fall history and risk assessments.
The facility failed to evaluate hazards and risks for a resident with multiple falls and did not monitor the effectiveness of interventions for a non-compliant resident. Another resident with severely impaired vision did not receive an accurate Fall Risk Assessment or individualized interventions, leading to falls and injuries.
Missing Care Plans for Out on Pass and Low Air Loss Mattress
Penalty
Summary
The facility failed to develop individualized person-centered care plans for three sampled residents to address specific needs identified in their records and observed by surveyors. For Resident 21, the record showed an admission with diagnoses including metabolic encephalopathy, dementia, and HTN, and a physician order allowing out on pass for therapeutic services for four hours with family. The resident’s MDS showed moderately impaired cognition and independence with many activities of daily living. The resident’s leave-of-absence forms showed repeated outings with family, and during interviews on 3/16/2026, staff confirmed the resident frequently went out with her granddaughter. Staff also confirmed that Resident 21 did not have a care plan for being out on pass, even though they stated such a plan should have included review of physician orders, verification of family involvement, education on expected return time, medication, and emergency instructions. The DON also confirmed the absence of a care plan for out on pass, and the resident stated she had not been informed of any time limitation, had not received education about return times or emergencies, and did not take prescribed medications with her when she left the facility. For Resident 50, the record showed diagnoses including necrotizing fasciitis, an unspecified open wound of the left lower leg, generalized muscle weakness, bipolar disorder, and schizophrenia. The resident had an order allowing out on pass, not to exceed 4 hours, for therapeutic purposes. The MDS showed the resident was cognitively intact and able to walk at least 150 feet, and the wandering/elopement risk evaluation indicated the resident had the ability to walk or self-propel off the premise without assistance. During observation and interview, the resident stated he went out on pass every day. On 3/17/2026, LVN 1 reviewed the order summary and complete care plan report and confirmed there was no care plan for being out on pass. LVN 1 stated the resident should have had a care plan for safety and education, and the DON confirmed the absence of such a plan, stating it was part of the facility policy and that staff would not know how to care for the resident without it. For Resident 37, the record showed diagnoses including hemiplegia and hemiparesis following cerebral infarction, dysarthria, facial weakness, dysphagia, and muscle weakness. The order summary included a low air loss mattress with bolsters for skin maintenance. The physician progress note described the resident as bedbound and nodding to simple questions. The MDS showed severe cognitive impairment, unclear speech, dependence on staff for multiple ADLs, risk for pressure ulcers/injuries, and use of a pressure-reducing device and turning/repositioning program. On 3/19/2026, RN 1 reviewed the order summary and complete care plan report and confirmed there was no care plan for the low air loss mattress. RN 1 stated the resident should have had a care plan for the mattress, including maintenance, function, and correct settings according to the physician’s orders. The DON also confirmed there was no care plan for the low air loss mattress and stated it should have included interventions to prevent pressure injuries and mattress settings.
Improper LALM Use for Pressure Ulcer Prevention
Penalty
Summary
The facility failed to provide pressure ulcer prevention care consistent with professional standards and physician orders for two residents who were on low air loss mattresses (LALMs) for skin management. Resident 12 was readmitted with dementia, reduced mobility, dependence for personal care, contractures of both ankles, and flexion deformities of both hips. The resident had an active order for a LALM, was assessed as severely cognitively impaired and at risk for pressure ulcers, and the care plan directed staff to ensure the LALM was in place, plugged in, and functioning properly. During a concurrent observation and interview, Resident 12 was found lying on a Serene Air LALM that was off and deflated. The LVN stated the mattress should have been turned on and set to the second setting, did not know how long it had been off, and confirmed it had to be turned on to function properly. The mattress inflated after the LVN turned it on. The TN and DON later stated the resident was at high risk for pressure ulcers, that the LALM was being used for skin maintenance, and that there was potential for skin breakdown if the mattress remained off and not functioning for a long period of time. Resident 37 had diagnoses including hemiplegia, hemiparesis following cerebral infarction, dysarthria, facial weakness, dysphagia, and generalized muscle weakness. The resident had an active order for a LALM with bolsters for skin maintenance, was bedbound, had severe cognitive impairment, was dependent for multiple activities of daily living, and was at risk for pressure ulcers. The resident weighed 97 pounds, but the microAir MA65 LALM was observed set to the 105 to 140 pound range. TN1 confirmed the setting was based on resident weight and stated the mattress should have been set to the 70 to 105 pound range. TN1 and the DON stated the incorrect setting placed the resident at risk for skin issues and pressure injury and did not provide the intended therapeutic benefit of the LALM.
High Fall-Risk Resident Bed Left in Raised Position
Penalty
Summary
The facility failed to ensure the resident environment was free of accident hazards for one sampled resident who was identified as a high fall risk. The resident had multiple diagnoses including congestive heart failure, muscle weakness, anemia, morbid obesity, hemiplegia and hemiparesis following cerebrovascular disease, type 2 DM, dependence on supplemental oxygen, and dementia. The resident’s MDS showed dependence for multiple activities of daily living and substantial to maximal assistance needs for bed mobility. The resident’s fall risk evaluation identified the resident as high risk for falls, and the care plan included interventions to keep furniture locked in position and avoid repositioning furniture. During observation, the resident’s bed was found in a high position while the resident was in the room. The resident stated she did not put the bed in that position. CNA 5 stated the bed had been left high after therapy, and LVN 1 stated he had entered the room to give the roommate pain medication and should have lowered the resident’s bed afterward because the resident was a high fall risk. RN 1 later stated the resident was a high fall risk and the bed should have been placed in a low position to prevent injury from a potential fall. The bed was again observed in a raised position on a later date, and the DON acknowledged the bed was slightly high. The DON reviewed the facility’s Free of Accident Hazards/supervision/devices policy and stated incorrect bed height was a factor that could result in a fall. Facility policies also stated the facility strives to provide adequate supervision and an environment as free from accident hazards as possible, and identified incorrect bed height as a possible fall factor.
Unsafe Food Storage and Expired Testing Supplies
Penalty
Summary
The facility failed to ensure safe and sanitary food storage and preparation practices by leaving expired chlorine test strips in use for monitoring the dishwasher, and by failing to discard or properly date multiple food items. During a concurrent observation and interview in the kitchen, an opened bottle of chlorine test paper strips was found with an expiration date of 11/2025. Also observed were an opened container of pickle relish and an opened container of cherries without a use by or expiration date, an opened bottle of caramel sauce with a use by date of 12/17/2025 and an opened date of 3/8/2026, a turkey sandwich with a use by date of 3/14/2026, an opened bag of tortillas with a use by date of 2/28/2026, an opened plastic bag of chicken with a use by date of 3/9/2026, an opened plastic bag of gelatin with a use by date of 2/25/2026, and an opened plastic bag of white bread with an open date of 3/8/2026 and no use by date. During interview, the Dietary Supervisor stated expired chlorine test strips could give an inaccurate reading and could cause cross contamination, and that staff would not know whether the dishwasher was sanitizing dishes properly. The Dietary Supervisor also stated residents could get sick if they ate expired food items, that opened food items without a use by date should have been discarded, and that staff who opened food items should have checked the expiration date, use by date, and labeled the item with an open date and use by date. The Dietary Supervisor stated expired chicken could contain salmonella and could cause food poisoning, and that expired food items should have been thrown away. The DON stated expired chemical test strips would result in an incorrect reading and could potentially allow bacteria to remain on items washed in the dishwasher. The DON also stated residents could get sick and develop food poisoning if served expired food, and that kitchen staff were expected to check expiration dates before use. The DON stated chicken beyond the use by date could cause food poisoning and diarrhea because chicken contained salmonella, and that residents were not responsible for checking expiration dates on their food.
Failure to Convene IDT and Patient Representative Before Psychotropic Consent
Penalty
Summary
The facility failed to ensure the Interdisciplinary Team (IDT) and the public patient representative were convened when Resident 42 did not have the capacity to provide informed consent for Quetiapine Fumarate (Seroquel). Resident 42 was readmitted from the hospital with diagnoses that included hepatic encephalopathy, schizophrenia, dementia, and psychosis. The admission record identified the resident as self-responsible and under the IDT, but later documentation and staff interviews indicated the resident was confused, oriented only to self, and not decisional. The Psychotherapeutic Drug Informed Consent Form for Seroquel 25 mg three times a day showed that the resident could not sign the form, yet the ADON signed and confirmed consent. The H&P stated the resident was not decisional. The physician order summary showed Seroquel was ordered for psychosis manifested by aggressive behavior, and the MAR showed the resident received multiple doses of the medication. The MDS also reflected severely impaired cognition and dependence for several activities of daily living, and it indicated the resident was taking an antipsychotic medication. During interviews, the LVN, SSD, ADON, and DON all stated the resident lacked decision-making capacity. They also stated that when a resident has no family and no capacity, the IDT should be involved, and the patient representative could be contacted. The SSD stated the patient representative hotline was not contacted regarding Seroquel. The ADON and DON stated an IDT for behavioral management was not done when the resident returned from the hospital, and both stated that the resident should have had an IDT discussion about the lack of capacity before the consent form was signed and before Seroquel was started. The facility policy required informed discussion of risks, benefits, and alternatives before initiating a psychotropic medication, and the informed consent policy stated that when a resident lacks capacity and has no surrogate, the IDT will review the resident’s condition, medication intervention, and alternatives before reaching a decision.
Bed Against Wall Used Without RP Consent
Penalty
Summary
The facility failed to ensure Resident 12 was free from the use of a physical restraint when the resident’s bed was placed against the wall without informed consent from the resident’s responsible party. Resident 12 was re-admitted with diagnoses including dementia, reduced mobility, need for assistance with personal care, contractures of both ankles, and flexion deformities of both hips. The resident’s MDS indicated severely impaired cognition and dependence for multiple activities of daily living, and it also indicated the resident did not use restraints. The order summary showed a physician order dated 1/26/2026 stating the resident may have the bed against the wall for safety every shift, and the care plan included keeping the bed low with the bed against the wall for safety due to fall risk. During observation, Resident 12 was seen lying in bed with the right side of the bed against the wall and a bed alarm in place. An LVN stated the bed was against the wall to prevent falls and acknowledged it could be considered a restraint, while an RN later stated there was no informed consent from the responsible party for the bed being against the wall. The responsible party stated she had not been informed before 3/18/2026 that the bed was placed against the wall and had not been told the reasoning, risks, or benefits.
Inaccurate MDS Missing Depression Diagnosis
Penalty
Summary
The facility failed to ensure the Minimum Data Set (MDS) for Resident 81 was accurately completed. Resident 81 was admitted on 2/9/2017 and readmitted on 11/5/2025 with diagnoses including other reduced mobility, muscle weakness, dementia, hemiplegia and hemiparesis following unspecified cerebrovascular disease affecting the left non-dominant side, and major depressive disorder, recurrent, unspecified. A review of the H&P dated 1/29/2026 indicated the resident could make needs known but could not make medical decisions. However, the MDS dated [DATE] indicated the resident usually could make herself understood and usually had the ability to understand others, and the facility did not check the box for Depression under Section I - Active Diagnosis. The record also included an Order Summary Report dated 3/19/2026 showing an order for Escitalopram Oxalate 5 mg daily for depressive disorder manifested by verbalization of sadness. During interviews and record review, the MDS LVN, ADON, and DON all stated the MDS was not accurate because the diagnosis of depression was missing. The DON reviewed the facility's Accuracy of Assessments policy and Resident Assessment policy, both of which stated the MDS must be accurate and include the resident's mood and behavior patterns, psychosocial well-being, and disease diagnosis and health conditions.
Failure to Provide RNA Feeding Assistance
Penalty
Summary
The facility failed to ensure that Resident 9 received assistance from the Restorative Nursing Assistants during meals as part of the RNA feeding program. Resident 9 was re-admitted with diagnoses including metabolic encephalopathy, UTI, pneumonitis, and BPH. The MDS dated 2/17/2026 indicated the resident had moderate cognitive impairment, required supervision or touching assistance with eating, and was on a mechanically altered diet. A physician order dated 3/12/2026 placed Resident 9 on the RNA feeding program for loss of appetite. During a concurrent observation and interview on 3/17/2026, CNA 3 was observed setting up Resident 9's meal tray and then leaving the resident to eat independently. CNA 3 stated Resident 9 was independent with feeding and could eat on his own. During an observation on 3/18/2026, Resident 9 was seen sitting up in bed with a breakfast tray in front of him, attempting to feed himself, and stating that he did not like the food and did not want to eat it. No staff were observed at the bedside. During interviews, CNA 4 stated she was assigned to Resident 9 but was not assisting him with meals because she believed he could eat on his own and did not know he was on the RNA feeding program. The DOR stated Resident 9 was placed on the RNA feeding program because he was not eating and had a loss of appetite, and that the expectation was for RNAs to sit at the bedside, assist during meals, and encourage the resident to eat. The RD stated the program was intended to provide supervision, cueing, and assistance to help Resident 9 consume more food, and the DON stated Resident 9 should have been assisted by nursing staff during meals. The facility's Restorative Feeding Program policy stated residents shall receive restorative feeding care as needed and that the RNA will provide cueing and assistance with feeding techniques and equipment as instructed.
Medication Dosage Not Verified Before Administration
Penalty
Summary
The facility failed to ensure LVN 4 verified the medication dosage before administering medication to one sampled resident, Resident 31. Resident 31 had an active order dated 2/18/2026 at 2:40 PM for ascorbic acid (vitamin C) 250 mg by mouth one time a day. During a medication administration observation on 3/18/2026 at 9:31 AM, LVN 4 prepared 9 medications for Resident 31, including a vitamin C tablet labeled 500 mg. During a concurrent observation and interview on 3/18/2026 at 11:06 AM, LVN 4 showed the vitamin C bottles in the medication cart and stated there was only vitamin C 500 mg available and no vitamin C 250 mg in the cart. During review of the medication order, LVN 4 stated Resident 31’s order was for vitamin C 250 mg and acknowledged there was no vitamin C 250 mg in the med cart. LVN 4 stated he should have cut the 500 mg tablet in half or checked the central supply closet for vitamin C 250 mg, and said he would contact the resident’s physician and notify the physician the wrong dose was given. The DON later stated the facility did not have vitamin C 250 mg in stock and only had vitamin C 500 mg, and that during medication administration the practice was to check against the order for the correct medication and dosage.
Shower Room Not Cleaned Before Resident Bath
Penalty
Summary
The facility failed to follow infection control practices for a resident who had been admitted on 3/3/2009 and readmitted on 6/23/2015, with diagnoses including right elbow contracture and dysphagia. The resident’s H&P dated 12/31/2025 indicated the resident did not have the capacity to make medical decisions, and the MDS dated 2/24/2026 indicated severely impaired cognitive functioning and dependence on mobility and ADLs. During an observation on 3/17/2026 at 9:06 AM in shower room [ROOM NUMBER], the SSA removed the trash and soiled linen carts from the room, and CNA 2 wheeled the resident directly into the shower room for a bath before the room was cleaned. At 9:16 AM, the resident completed the bath, and housekeeping entered afterward to clean the shower room. CNA 1 stated the trash and soiled linen carts should not be stored in the shower room and should be in the hallway. CNA 2 stated she did not consider infection control practices at the time and said she would have called environmental services to clean the shower room before the bath. The DON and IP stated the facility did not follow infection control practices because the shower room was not cleaned and disinfected prior to the resident’s bath, and the IP stated the shower room should have been decontaminated after the carts had been stored inside.
Excess Residents in a Shared Room
Penalty
Summary
The facility failed to meet the requirement for no more than four residents per room in one residential room, room [ROOM NUMBER], which was documented as having 6 beds in 543.98 square feet. During review of the facility’s room waiver request letter dated 3/16/2026, the letter acknowledged that room [ROOM NUMBER] did not meet the 4-bed-per-room regulation. The letter also stated that the room had no projections or obstructions that would interfere with wheelchair movement and that it had enough space to provide each resident’s care, dignity, and privacy. During multiple observations in room [ROOM NUMBER] from 3/16/2026 to 3/19/2026, nursing staff were observed with adequate space to provide care to the residents in the room. Each resident in the room was observed to have curtains for privacy, working call lights, a dresser, television, and a bedside table. In interviews, LVN 5 stated he was assigned to care for the residents in the room, had no concerns with the amount of space, and said wheelchairs were easy to maneuver in and out of the room. Resident 16 stated he had no issues or complaints about the amount of space and said CNAs were able to change and help move him without problems.
Resident Rooms Did Not Meet Required Usable Space Standards
Penalty
Summary
The facility failed to ensure that 16 of 38 resident rooms met the requirement for at least 80 square feet of usable living space per resident in multiple resident rooms. The affected rooms identified in the report were 101, 102, 103, 104, 110, 111, 112, 113, 214, 215, 216, 217, 219, 220, 221, and 222. The deficiency was identified during review of the facility’s room waiver request letter dated 3/16/2026, which showed that the facility requested a room variance for multiple resident rooms and listed room floor areas and capacities that resulted in less than 80 square feet per bed in the cited rooms. The waiver request letter stated that the rooms had no projections or other obstructions that would interfere with the free movement of wheelchairs or sitting devices, and that the rooms had enough space to provide for each resident’s care, dignity, and privacy. During an initial tour, nursing staff were observed with adequate space to provide care in each facility room, and residents were observed moving freely in their rooms and throughout the facility. In interviews, an LVN assigned to rooms 101 through 104 stated he had no concerns about the space and could easily maneuver around the rooms when caring for residents. A resident observed in one room stated she had no concerns about the space and was happy with it, and a CNA observed assisting a resident in another room stated she had no complaints and could move a wheelchair or shower chair easily in the room.
Failure to Develop and Update Comprehensive Care Plan for UTI After Hospital Readmission
Penalty
Summary
The deficiency involves the facility’s failure to develop and update a comprehensive care plan (CP) for a resident’s urinary tract infection (UTI) following readmission from the hospital. The resident was initially admitted with metabolic encephalopathy and later readmitted with a diagnosis of UTI. A Minimum Data Set (MDS) dated 10/25/2025 documented that the resident had moderate to severe cognitive impairment, was independent with several ADLs such as eating and bed mobility, but required maximal assistance for toileting and showering, partial assistance for dressing and transfers, and was frequently incontinent. The Medication Administration Record dated 1/8/2026 showed the resident was receiving Ciprofloxacin 500 mg by mouth in the morning for seven days for treatment of the UTI. Record review revealed no care plan problem, goals, or interventions addressing the UTI, including no documented monitoring parameters, comfort measures, or physician notification requirements related to this condition. The MDS nurse reported that the resident’s CP had not been updated since 10/16/2025 and acknowledged that it should be updated quarterly and upon each admission or readmission, but stated she intended to update the CP upon the resident’s next admission due to frequent hospitalizations. The DON confirmed that there was no CP addressing the UTI after the resident’s return from the hospital and stated that a comprehensive care plan should have been initiated for the UTI diagnosis with appropriate interventions and goals. Review of the facility’s policy on Comprehensive Care Plans – Timing, dated 1/2025, indicated that the interdisciplinary team is responsible for reviewing and revising the comprehensive care plan after each assessment and completing it within seven days and no more than 21 days after admission, which was not followed in this case.
Failure to Ensure Call Light Accessibility for Dependent Resident
Penalty
Summary
A deficiency occurred when staff failed to ensure that a resident with significant physical limitations had access to their call light. The resident, who had hemiplegia and hemiparesis following a stroke affecting the left side, as well as other medical conditions such as diabetes, hypertension, and atrial fibrillation, was dependent on staff for activities of daily living. The resident's care plan specifically required that the call light be within reach and that the resident be encouraged to use it for assistance as needed. During two separate observations, the call light was found out of the resident's reach: once on the floor behind the head of the bed and again attached to the fitted sheet on the resident's left side, which the resident could not access. The resident confirmed that she would use the call light if she could find it. A CNA verified the call light was not within reach and repositioned it appropriately. Facility policies reviewed indicated that residents should have access to the call light when in bed or seated, and interventions should be consistent with the resident's needs and care plan.
Failure to Provide Ordered Oxygen Therapy After Personal Care
Penalty
Summary
A resident with diagnoses including dementia, fibromyalgia, hypertension, and muscle weakness, who was completely dependent on staff for personal care and had severely impaired cognition, was admitted with an order for routine oxygen therapy via nasal cannula at 2-4 liters per minute. During personal hygiene care, a Certified Nursing Assistant (CNA) removed the resident's oxygen tubing to prevent it from pulling while repositioning the resident and subsequently forgot to replace it. The resident was left without the ordered oxygen therapy following this care. Later, a Licensed Vocational Nurse (LVN) was informed that the resident's oxygen tubing was off. Upon assessment, the resident was not in visible distress or short of breath, but their oxygen saturation was found to be 77%, significantly below the normal range of 95%-100%. The LVN immediately reapplied the oxygen, resulting in the resident's oxygen saturation rising to 95%. The facility's policy required oxygen therapy to be administered via nasal cannula, but this was not followed during the incident.
Inaccurate Documentation of Resident Diagnosis in Medical Records
Penalty
Summary
The facility failed to ensure that medical records were accurately documented and complete for one of three sampled residents. Specifically, a resident was admitted with a history of dementia and a past episode of depression, but the face sheet incorrectly listed major depressive disorder as a current diagnosis. Review of the psychiatrist's progress notes and the history and physical indicated that the resident did not have an active diagnosis of depression and was not prescribed psychiatric medication at the time. The Minimum Data Set (MDS) assessment also did not indicate an active diagnosis of major depressive disorder. Interviews with the DON and review of documentation revealed that the depression diagnosis was historical and not current, and the listing of 'recurrent depression' was identified as a typographical error. The DON clarified that the resident only had a history of depression and was not currently exhibiting symptoms or receiving treatment for depression. The facility's documentation policy required relevant findings to be accurately recorded in the clinical record, but this was not followed in this instance, resulting in incomplete and inaccurate medical records for the resident.
Failure to Prevent Significant Medication Errors Due to Delayed and Improper Administration
Penalty
Summary
The facility failed to ensure that multiple residents were free from significant medication errors, as evidenced by the late administration and improper timing of critical medications for 11 out of 20 sampled residents. Several residents did not receive their prescribed medications, such as anticoagulants (Eliquis/apixaban), antihypertensives (Norvasc/amlodipine), aspirin, and antiepileptics (Depakote/valproic acid, Keppra/levetiracetam), in accordance with physician orders and facility policy. In many cases, medications were administered hours after the scheduled time, and in some instances, doses were given too close together, not maintaining the required interval between administrations. For example, one resident received apixaban and other medications up to six hours late, and subsequent doses were administered less than the ordered 12 hours apart. Another resident received Depakote doses within 39 minutes to less than two hours of the next scheduled dose, rather than at the prescribed intervals. The report details that the medication errors were not isolated incidents but occurred repeatedly over several days, affecting residents with complex medical histories, including those with atrial fibrillation, hypertension, diabetes, seizure disorders, and a history of stroke. Residents with cognitive impairments and those dependent on staff for medication administration were particularly affected. Staff interviews revealed that nurses were unable to administer medications on time due to heavy workloads, with some nurses responsible for up to 32 residents and multiple residents requiring time-intensive administration methods, such as gastrostomy tubes. Nurses reported that they often finished morning medication passes hours after the scheduled times and did not always notify physicians when medications were administered outside the prescribed window. The facility's own policies required medications to be administered within 60 minutes of the scheduled time, and for physicians to be notified if this could not be achieved. However, documentation showed that these protocols were not followed, and there was no evidence that physicians were contacted prior to late administration. The facility's pharmacist consultant had previously recommended additional support to prevent late medication passes, but this was not implemented prior to the survey. The cumulative effect of these actions and inactions resulted in significant medication errors for multiple residents, as confirmed by observation, interview, and record review.
Removal Plan
- The Licensed Nurse completed change in condition assessments and reported the medication errors for each resident affected with the related medications.
- The residents would be monitored every shift for adverse reactions.
- Affected residents were monitored by the DON.
- Licensed Nurses would be re-educated by the DON on the standard of practice and facility policy and procedure for administering medications and in accordance with the physician's ordered time to reduce the risk of medication error, serious injury, harm and or death.
- The DON evaluated the resident medication administration assignments, including evaluation of residents on antiseizure, anticoagulants, hypertensive and anticonvulsant medications, including gastrostomy tubes, dialysis, blood pressure parameter checks, diabetics with insulin administration, controlled pain medications and seizure protocol.
- The DON contacted the pharmacy consultant and requested an additional medication cart, which was verified. The cart would be delivered.
- The DON redistributed the resident assignment to ensure the load over four medication carts.
- The Interdisciplinary Team met and developed and implemented a plan of care to closely monitor affected residents for adverse effects related to receiving medications at the wrong time resulting in a medication error.
- The Medical Records staff generated an audit of all in house residents medication administration records including the time of administration for all shifts, identifying any residents who were affected by the medication error. A copy of the audit was provided to the DON for review.
- All licensed nurses in the oncoming shifts were prioritized with re-education with the objective to achieve 100% of the licensed nurses before the start of their shift.
- The Director of Staff Development / designee would complete a medication pass observation skill competency with LVN 1 and 2 prior to the start of their shift.
Failure to Revise and Update Resident Care Plans as Required
Penalty
Summary
The facility failed to revise and update care plans for three residents as required by both facility policy and regulatory standards. For one resident with a history of cognitive impairment and wandering, the elopement/wandering care plan was not updated quarterly, despite changes in the resident's wandering behavior as documented in assessments. The care plan continued to include interventions such as a Wander guard device and redirection, but was not revised to reflect the most current assessments, which indicated a change in the resident's wandering status. Another resident with diagnoses including congestive heart failure and chronic kidney disease had an activities care plan that was not updated to reflect current activity preferences. Although assessments indicated the resident participated in a sensory stimulation program, enjoyed wearing headphones, and refused group activities, the care plan did not include these updated preferences or interventions. The Activities Director confirmed that the care plan should have been revised to reflect the resident's current interests and participation. A third resident with paraplegia and a pressure ulcer on the ischium had a pressure ulcer care plan that had not been revised since its initial creation, despite ongoing wound care and changes in the resident's condition. Both the Treatment Nurse and the MDS Nurse confirmed that the care plan was not updated quarterly as required, and that without revision, staff would not know if the interventions were effective. The Director of Nursing also acknowledged that care plans were not being assessed or updated as needed, and that interventions were not revised to reflect the resident's current needs.
Failure to Provide Timely and Proper Medication Administration
Penalty
Summary
Three residents did not receive care and services in accordance with professional standards of practice. One resident with Type II diabetes and morbid obesity received insulin injections without proper rotation of administration sites, as confirmed by review of the Medication Administration Record (MAR) and interviews with nursing staff. The facility's policy required rotation of injection sites to reduce the risk of skin tissue damage, but this was not followed on specific dates, as insulin was repeatedly administered in the same locations. Two other residents did not receive their prescribed medications in a timely manner. One resident with multiple diagnoses, including breast cancer, rheumatoid arthritis, asthma, and a history of stroke, reported not receiving morning medications at the scheduled time. The MAR confirmed that medications due at 9 AM were administered more than two hours late. Staff interviews acknowledged the delay and the lack of documentation or notification to the physician regarding the late administration, despite facility policy requiring timely administration and physician notification for missed or late doses. Another resident with diabetes, atrial fibrillation, and Alzheimer's disease experienced significant delays in receiving oral diabetic medications. The MAR showed that morning doses were administered six hours late, and subsequent doses were given too close together without physician orders to reschedule. Blood sugar monitoring was not performed as indicated in the care plan, and there was no documentation of physician notification regarding the late or closely timed medication administration. Facility policies required medications to be given within a specific time frame and blood glucose monitoring for diabetic residents, but these were not followed.
Widespread Food Safety and Sanitation Failures in Kitchen Operations
Penalty
Summary
The facility failed to maintain safe and sanitary food storage and preparation practices in the kitchen, as evidenced by multiple observations of unclean equipment and areas. Surveyors observed dust and food debris buildup on refrigerator and freezer vents and shelves, as well as in the dry storage area and walk-in refrigerator. Kitchen equipment and utensils, such as freezer gaskets, refrigerator racks, resident trays, and scoop drawers, were found to be damaged, rusted, cracked, or chipped, making them difficult to clean and potentially leading to contamination. Dented cans were stored alongside non-dented cans, contrary to facility policy and food safety standards. Staff did not consistently follow proper procedures to prevent cross-contamination during food preparation. The same whisk was used for multiple pureed foods without proper washing and sanitizing between uses, and the same chopping board and knife were used for both cooked chicken and vegetables without cleaning in between. Staff also failed to perform appropriate hand hygiene, such as washing hands after touching watches during food handling and after handling soiled dishes before touching clean ones. Additionally, staff were observed wearing jewelry, specifically wristwatches, while preparing and serving food, which is not permitted by food safety regulations. Other deficiencies included failure to properly monitor the cooling of potentially hazardous foods, as required by facility policy and food code, with missing temperature and time entries for cooked turkey sausage and breaded chicken. Pots and pans were stacked while still wet, rather than being air-dried as required. Staff did not accurately check the concentration of the quaternary ammonium compound (QUAT) sanitizer, as they did not follow the manufacturer's instructions for test strip use, potentially resulting in improper sanitization of kitchenware. These actions and inactions were confirmed through staff interviews and review of facility policies and relevant food safety codes.
Failure to Document and Investigate Resident's Missing Property
Penalty
Summary
The facility failed to document and investigate a resident's grievance regarding missing personal items, including a pair of shorts, a gown, and a left leg brace. The resident, who was alert, oriented, and had diagnoses of severe obesity, hemiplegia, and gout, reported the missing items to the Social Services Assistant (SSA) but no formal documentation or investigation was initiated. The resident stated that the shorts went missing shortly after admission and the brace disappeared following a hospital stay, with both items not being found or recorded in the Theft and Loss Report Log. Interviews with facility staff revealed a lack of communication and adherence to established procedures for handling missing resident property. The Social Services Director (SSD) was unaware of the missing items and confirmed that there was no documentation of the loss, despite the facility's policy requiring such incidents to be logged and investigated. The SSA acknowledged being informed by the resident about the missing items and stated she searched the resident's closet but did not document the loss or escalate the issue as required by facility policy. Further review of the resident's records showed a prescription for a PRAFO boot, which was also reported missing after the resident's return from the hospital. The facility's policy mandates that missing items be described, valued, and actions taken be documented, but this process was not followed in this case. The lack of documentation and investigation resulted in the resident's grievance being dismissed and the missing items not being addressed in a timely manner.
Failure to Develop Care Plan for Insulin Refusal
Penalty
Summary
The facility failed to develop an individualized, person-centered care plan addressing a resident's repeated refusal of prescribed insulin. The resident, who was admitted with diagnoses including Type II diabetes and morbid obesity, had physician orders for Lispro Insulin to be administered per sliding scale before meals and at bedtime. Despite the resident's moderate cognitive impairment and a documented history of refusing insulin—66 refusals in one month and 41 refusals in the following month—there was no care plan created to address this pattern of refusal. The care plan did not include goals or interventions related to the resident's non-compliance with insulin therapy. Interviews with facility staff, including a registered nurse and the Director of Nursing, confirmed that a care plan should have been developed for the resident's refusal of insulin, as per facility policy. The facility's policies require that care plans be person-centered, comprehensive, and address situations where a resident declines care or treatment, including identifying the risk and documenting efforts to educate the resident and seek alternative interventions. The absence of such a care plan was acknowledged by staff and was not in accordance with the facility's established procedures.
Failure to Maintain Clean Oxygen Tubing for Resident
Penalty
Summary
Facility staff failed to provide necessary respiratory care services for a resident by not ensuring that the resident's oxygen nasal cannula tubing was kept off the floor while in use. The resident, who had a history of chronic obstructive pulmonary disease (COPD), acute and chronic respiratory failure with hypoxia and hypercapnia, and anemia, was observed sleeping in bed with the oxygen nasal cannula tubing resting on the floor. The care plan for this resident specifically indicated that staff should prevent the oxygen nasal cannula from touching the floor and should store it properly when not in use. However, during observation, the tubing was found on the floor and described as dirty by a Certified Nurse Assistant (CNA), who acknowledged the need to replace it with a clean one. Interviews with facility staff, including a Licensed Vocational Nurse (LVN) and the Director of Nursing (DON), confirmed that oxygen tubing left on the floor should be considered contaminated and must be exchanged for a new, dated one to prevent infection. The facility's policy and procedures for oxygen therapy also required changing visibly soiled oxygen tubing. Despite these protocols, the staff did not ensure the tubing was kept clean and off the floor, resulting in a failure to provide safe and appropriate respiratory care as required.
Failure to Reassess and Manage Resident Pain After Medication Administration
Penalty
Summary
The facility failed to provide safe and appropriate pain management for a resident with chronic pain conditions, including fibromyalgia, arthritis, and migraines. The resident's care plan required staff to administer analgesics as ordered, anticipate pain needs, respond immediately to complaints of pain, and evaluate the effectiveness of pain interventions every shift. Despite these interventions, documentation and interviews revealed that staff did not consistently reassess the resident's pain after administering pain medication, nor did they document or address episodes of uncontrolled pain. On one occasion, the resident reported a pain level of 10 after receiving Norco in the early morning, but there was no timely follow-up to assess the effectiveness of the medication. The Medication Administration Record (MAR) showed that the resident received various pain medications and non-pharmacological interventions, but not all prescribed interventions were provided, and there was a lack of documentation regarding the resident's ongoing pain and communication with the physician. Staff interviews confirmed uncertainty about the facility's policy for reassessing pain after medication administration, and there were discrepancies in pain assessments documented by different nurses. The facility's only pain management policy addressed general pain assessment but did not specify the required timeframe for reassessment after administering oral pain medication. The Director of Nursing acknowledged that the policy was inadequate for guiding staff on timely pain reassessment and that staff did not follow the standard of care for evaluating pain relief within an hour of medication administration. As a result, the resident experienced episodes of uncontrolled pain without appropriate follow-up or intervention.
Medication Error Rate Exceeds Acceptable Threshold Due to Delayed and Incomplete Administration
Penalty
Summary
The facility failed to maintain a medication error rate below five percent, as required, resulting in a 20% error rate during a medication pass for one resident. During observation, six medication errors were identified out of 30 opportunities while a licensed vocational nurse was administering morning medications. The nurse prepared and attempted to administer seven medications, including both scheduled and as-needed drugs, but the resident refused two of them. The nurse did not notify the physician about the late administration of medications, which was outside the facility's policy of administering medications within one hour of the scheduled time. The resident involved had a complex medical history, including hemiplegia and hemiparesis following a stroke, hypertension, cardiomegaly, atrial fibrillation, and major depressive disorder. The resident required significant assistance with daily activities and had care plans in place for multiple conditions, including hypertension, anticoagulant therapy, and depression. The care plans specified that medications should be administered as ordered and at consistent times, with monitoring for side effects and interactions. Interviews with nursing staff revealed that heavy workloads and the need to administer medications to residents with gastrostomy tubes contributed to delays in medication administration. Both the nurse and the DON acknowledged that medications were not given within the required time frame and that the physician was not contacted as required by facility policy. The facility's policy and procedure on medication administration emphasized the need for sufficient staffing and timely administration of medications according to prescriber orders.
Failure to Ensure Food Safety Competency Among Kitchen Staff
Penalty
Summary
The facility failed to ensure that kitchen staff were routinely trained and evaluated for competency in critical food safety procedures. During observations and interviews, staff were unable to accurately verbalize or demonstrate the correct process for cooling cooked foods, such as turkey sausage and breaded chicken. Review of the Cooling Monitoring Form revealed missing entries for time and temperature monitoring of these foods, and staff provided inconsistent and incorrect information regarding required cooling times and temperatures. The Dietary Supervisor confirmed that proper cooling procedures were not followed or documented, which is necessary to prevent bacterial growth in food. Additionally, staff demonstrated a lack of understanding and inconsistent practices regarding the use and testing of quaternary ammonium compound (QUAT) sanitizer solutions used for dishwashing. During demonstrations, a dietary aide and the Dietary Supervisor used different methods and times for testing the sanitizer concentration, and both provided incorrect information about acceptable concentration ranges. Review of manufacturer guidelines and facility policies indicated that the correct procedure was not being followed, and staff competency checklists showed areas needing improvement in these critical tasks. These failures were observed in the context of providing food and ice to 90 of 92 medically compromised residents. The facility's own policies, job descriptions, and competency checklists outlined the required procedures for food cooling and sanitizer testing, but staff were not consistently trained or evaluated to ensure compliance. The lack of proper training and competency assessment in these areas had the potential to result in harmful bacterial growth and cross-contamination.
Failure to Prepare Pureed Foods to Required Consistency for Residents on Puree Diet
Penalty
Summary
The facility failed to prepare and serve pureed foods in a form designed to meet the individual needs of residents on a puree diet. During food preparation, a staff member was observed adding thickener to pureed foods without measuring, and stated there was no guideline for the appearance or amount of thickener to use. This resulted in pureed yellow zucchini that did not hold its shape and pureed Spanish rice that contained chunks of rice, both of which were not consistent with the required smooth, pudding-like texture for pureed diets. The Dietary Supervisor confirmed that the pureed yellow zucchini was too flat and did not hold its shape, and that the pureed Spanish rice contained rice particles, which should not occur. The supervisor acknowledged that standardized recipes and portion sizes, including the amount of thickener, were available and should be followed to achieve the correct consistency. The Registered Dietitian also stated that the facility was using the outdated National Dysphagia Diet guidelines instead of the more current IDDSI standards, and confirmed that pureed foods should be smooth, homogenous, and free of lumps or particles. A review of facility policies, procedures, and recipes indicated that standardized recipes with specific instructions for consistency and thickener amounts were available and required for use. The diet manual and recipes specified that pureed foods must be smooth, moist, and free of chunks or particles. Despite these guidelines, the observed practices did not align with the facility's own standards, resulting in pureed foods that did not meet the required consistency for residents with dysphagia or chewing difficulties.
Improper Disposal and Overflowing of Garbage Dumpsters
Penalty
Summary
The facility failed to properly dispose of garbage and refuse as evidenced by observations of three dumpsters that were not completely closed or covered when not actively in use. On multiple occasions, surveyors observed that two to three dumpsters were overflowing with trash and not fully covered, with one dumpster having a broken cover resulting in an uncovered gap, and another overflowing due to unbroken-down boxes. These conditions were confirmed during interviews with the Dietary Supervisor and Maintenance Director, who acknowledged that the dumpsters should be closed and not overfilled to prevent pest attraction and infection risks. A review of the facility's policies and procedures indicated that garbage and refuse containers are to be maintained in good condition, properly contained, and covered to prevent pest harborage. Additionally, the Food Code 2022 requires outside receptacles to have tight-fitting lids or covers to prevent the attraction and breeding of pests and to maintain sanitary conditions. The facility's failure to adhere to these standards was observed to have the potential to affect 90 of 92 residents.
Failure to Document TB Screening and Clearance for Staff
Penalty
Summary
The facility failed to ensure that two of nine sampled employees, a Licensed Vocational Nurse and a Restorative Nurse Assistant, had documented evidence of tuberculosis (TB) screening and clearance as required by the facility's policy. Review of their employee files showed that both had completed the facility's TB symptom screening questionnaires, but there was no documentation of a PPD skin test or chest x-ray, nor any indication of previous positive TB tests. This lack of documentation meant there was no proof that these employees were negative for or free of TB symptoms. Interviews with facility leadership, including a Registered Nurse Consultant, the Administrator, and the Director of Nursing, confirmed that employees should not be allowed to work without proof of TB screening and clearance. The facility's policy required annual TB screening for healthcare workers, with a skin test or IGRA unless previously positive, in which case a questionnaire and chest x-ray if symptomatic were required. The absence of required documentation for these two employees constituted a failure to follow established infection prevention and control protocols.
Failure to Maintain Functioning Call Light System in Resident Bathroom
Penalty
Summary
A deficiency was identified when a resident with Parkinson's disease, schizophrenia, muscle weakness, and mobility abnormalities was found to have a non-functioning call light in their bathroom and bathing area. The resident, who had moderate cognitive impairment and required assistance with toileting, personal hygiene, and bathing, attempted to use the call light, but there was no visual or audible signal to alert staff. A certified nursing assistant confirmed the call light was not working during the observation. The resident's care plan included interventions to keep the call light within reach and encourage its use for assistance. However, the maintenance director stated that although call lights were supposed to be checked monthly and as needed, he was unaware of the malfunction and there was no log documenting when the last check occurred. Facility policy required routine audits and maintenance of the call system, but this was not followed, resulting in the deficiency.
Resident Room Size Below Regulatory Requirements
Penalty
Summary
The facility failed to ensure that 17 out of 38 resident rooms met the required minimum square footage per resident, as specified by regulations. Multiple rooms designed for more than one resident did not provide at least 80 square feet of useable living space per resident, and single rooms did not provide at least 100 square feet. This was confirmed through observation, interviews, and a review of the Client Accommodations Analysis, which detailed the square footage and number of beds in each room. The analysis showed that several rooms, including those with three or more beds, were below the required space per resident. A review of the facility's Room Variance Waiver indicated that some rooms had been approved for a waiver due to their size, but these rooms still did not meet the standard requirements. During the survey, staff and residents reported that rooms were clean, free from clutter, and allowed for free movement, with no obstructions noted during care delivery. However, the documented measurements confirmed the deficiency in room size. The facility's policy and procedure stated that rooms should meet the minimum square footage requirements, but the actual room sizes in the affected rooms did not comply with these standards.
Inaccurate Pressure Ulcer Assessment in Resident
Penalty
Summary
The facility failed to accurately assess the risk and condition of a pressure ulcer for a resident, leading to inaccurate documentation and potential adverse effects on treatment. The resident, who was admitted with multiple diagnoses including COPD, muscle weakness, and major depressive disorder, was identified as being at risk for pressure ulcers. Despite this, the facility's assessments were inconsistent and did not accurately reflect the resident's condition. During observations, it was noted that the resident had a red area on the left lateral heel, which was initially assessed as blanchable by a treatment nurse. However, a subsequent wound assessment inaccurately documented the area as non-blanchable, indicating a possible deep tissue injury. This discrepancy in assessment could have significant implications for the resident's care and treatment. The facility's policy on pressure ulcer prevention emphasizes the importance of accurate risk identification and individualized interventions. However, the resident's Braden Scale assessments were inconsistent, with inaccuracies in sensory perception, moisture, and mobility ratings. These inaccuracies resulted in the resident being assessed as moderate risk rather than high risk, potentially affecting the interventions implemented to prevent pressure ulcers.
Failure to Prevent Pressure Ulcer in Resident
Penalty
Summary
The facility failed to implement measures to prevent pressure ulcers for a resident, leading to the development of a non-blanchable redness on the resident's left lateral heel, indicating a possible deep tissue injury. The resident was admitted with multiple diagnoses, including chronic obstructive pulmonary disease, muscle weakness, and major depressive disorder, and was identified as being at risk for pressure ulcers due to immobility, incontinence, and other health conditions. The care plan included interventions such as encouraging frequent repositioning and floating the heels in bed, but these measures were not consistently followed. During an observation, a Certified Nursing Assistant (CNA) noted a red area on the resident's heel, which was confirmed by the Treatment Nurse (TXN) and the Director of Nursing (DON). The DON identified the area as non-blanchable, indicating an injury that required offloading the heels and notifying the doctor. The facility's policy on pressure ulcer prevention emphasized the importance of redistributing pressure and protecting the skin, but these guidelines were not adequately implemented for the resident. The failure to adhere to the care plan and facility policies resulted in the resident developing a pressure ulcer. The resident's care plan specifically called for interventions to prevent such injuries, but observations revealed that the resident's left leg and heel were not properly supported, contributing to the development of the ulcer. This deficiency highlights a lapse in the facility's adherence to established protocols for pressure ulcer prevention.
Failure to Change IV Site Within Recommended Timeframe
Penalty
Summary
The facility failed to adhere to its policy and procedures for intravenous (IV) catheter care by not changing the IV site within the recommended 72 to 96-hour window for a resident. This oversight was identified during an observation and interview with the resident, who had an IV line on the left hand with a dressing dated 9/27/24, despite the last administration of IV medication being on 10/3/24. The Director of Nursing confirmed that the IV site had not been changed within the required timeframe, acknowledging the risk for infection. The resident involved had multiple diagnoses, including a urinary tract infection, diabetes mellitus, chronic obstructive pulmonary disease, quadriplegia, and muscle weakness, and required substantial assistance for daily activities. The facility's policy, aligned with CDC guidelines, mandates that peripheral IV sites be changed every 72 to 96 hours to prevent catheter-related infections. However, the facility did not follow these guidelines, as evidenced by the unchanged IV site, which posed a potential risk for infection.
Inadequate Oxygen Therapy for Resident in Distress
Penalty
Summary
The facility failed to provide appropriate respiratory care for a resident who was experiencing a decrease in blood oxygen levels and difficulty breathing. The resident, who had a history of hemiplegia, hemiparesis, hypertension, diabetes mellitus, and pneumonia, was found to be desaturating with a blood oxygen saturation level of 78%. Despite the critical condition, the resident was administered oxygen via a simple mask, which delivers 40 to 60% oxygen, instead of a non-rebreather mask that delivers 100% oxygen, which is more appropriate for emergency situations. The deficiency was identified during a review of the resident's change of condition note, which lacked clarity on whether the correct oxygen delivery device was used. The Director of Nursing confirmed that the documentation did not specify the type of mask used, raising concerns about the adequacy of the treatment provided. The facility's policy on oxygen therapy was reviewed, which outlined the use of an oxygen mask but did not ensure the correct type of mask was used in this instance.
Failure to Protect Resident from Abuse
Penalty
Summary
The facility failed to protect a resident's right to be free from abuse, specifically involving two residents with complex mental health diagnoses. One resident, diagnosed with mood affective disorder and unspecified psychosis, was not adequately assessed or monitored, leading to an incident where another resident, who also had mood affective disorder and unspecified psychosis, became verbally and physically aggressive. The facility did not conduct a comprehensive assessment of the aggressive resident's cognitive patterns, mood, behaviors, and active diagnoses, nor did they review and reassess the care plan interventions as required by their policies. The aggressive resident had a history of verbal aggression and had been transferred to a General Acute Care Hospital for evaluation due to similar behaviors. Despite this history, the facility did not develop a comprehensive person-centered care plan for the resident's psychosis, nor did they provide adequate supervision or monitoring as outlined in their policies. This lack of action resulted in an incident where the aggressive resident threw a cup of juice at the other resident, causing fear and a sense of being unprotected. Interviews with staff and a review of the facility's policies revealed that the facility did not take reasonable precautions to prevent resident-to-resident altercations. The facility's policies required regular reassessment of interventions and adequate supervision for residents at risk of abusive behavior, which were not followed. Additionally, the facility's MDS assessments were incomplete, failing to capture the aggressive resident's cognitive skills and active diagnoses, further contributing to the deficiency.
Failure to Develop Comprehensive Care Plan for Resident with Psychosis
Penalty
Summary
The facility failed to develop a comprehensive person-centered care plan for a resident diagnosed with psychosis, which is characterized by a disconnection from reality. The resident, who was admitted with multiple diagnoses including unspecified psychosis, had a psychology assessment indicating a need for emotional processing to achieve calmness. Despite this, the psychiatric intake note revealed the resident's refusal to continue medication and participation in interviews, showing signs of irritability and agitation. The Minimum Data Set (MDS) assessment did not document any symptoms of hallucinations or delusions, and the section for behavior was left incomplete. An incident occurred where the resident exhibited aggressive behavior by throwing objects at another resident and a Licensed Vocational Nurse (LVN). The Director of Nursing (DON) acknowledged the resident's refusal of medication and uncooperative behavior but did not see the need for a psychosis care plan due to the absence of psychotic behaviors. However, the MDS Coordinator emphasized the importance of such a care plan to establish a baseline, prevent decline, and improve behavioral and psychosocial outcomes. The facility's policy mandates the development of person-centered care plans that address medical, physical, mental, and psychosocial needs, which was not adhered to in this case.
Failure to Protect Resident from Physical Abuse
Penalty
Summary
The facility failed to protect Resident 5 from physical abuse when Resident 4 slapped Resident 5 with an open hand on the right side of her face. This incident occurred on 4/16/2024 and was witnessed by CNA 3, who heard a slap followed by Resident 5 crying loudly. Upon assessment, Resident 5's right cheek was noted to be red. Resident 5, who has severe cognitive impairments and multiple diagnoses including cerebral infarction, Down syndrome, and Alzheimer's Disease, required maximal assistance with daily activities and was feeling down, depressed, or hopeless according to her MDS dated 3/12/2024. Resident 4, who has intact cognitive skills and no prior behavioral issues, denied the incident but was educated that physical abuse is unacceptable in the facility. Following the incident, Resident 5 received cold packs and Tylenol for pain management. The facility's Director of Nursing confirmed that physical abuse had occurred and acknowledged that it should not have happened according to the facility's abuse policy and regulations. The facility's current policy, titled 'Abuse Prohibition and Prevention Program,' aims to provide an environment that prohibits and prevents abuse, but this policy was not effectively implemented in this case.
Failure to Maintain Temperature Logs for Snack Cart Beverages
Penalty
Summary
The facility failed to ensure proper food handling practices by not maintaining a log for the temperatures of beverages on the snack cart. During an observation and interview with the Dietary Director (DD), it was noted that two thermoses of hot drinks intended for snack time in the activities room were checked for temperature, which was recorded as 142 degrees Fahrenheit. However, the DD admitted that there was no log maintained for these temperature checks. The facility's policy, revised on 9/1/21, mandates that food temperatures be recorded to ensure safety, with acceptable serving temperatures for coffee being above 140 degrees Fahrenheit. This lapse in documentation could potentially compromise food quality and safety, leading to foodborne illnesses.
Failure to Obtain Timely Wound Care Specialist Consult
Penalty
Summary
The facility failed to ensure that a consult for a wound care specialist was ordered for one of the residents. The resident, who had severe impaired cognition and required substantial assistance for daily activities, accidentally spilled hot chocolate on their abdomen and inner thighs, resulting in redness and blisters. Although a topical burn treatment gel was ordered, the treatment nurse failed to obtain an order for a wound care specialist consult, which delayed the specialist's evaluation of the resident's wounds. During an interview and record review with the Director of Nursing (DON), it was revealed that the treatment nurse, who is no longer employed at the facility, did not secure the necessary order for the wound care specialist. As a result, the resident was not seen by the specialist until a week later than they should have been. This delay placed the resident at risk for worsening wounds.
Failure to Update Fall Risk Care Plan
Penalty
Summary
The facility failed to ensure a comprehensive, person-centered care plan for a resident who was at high risk for falls. The resident, who had a history of falls and various medical conditions including generalized anxiety disorder, major depressive disorder, and muscle weakness, did not have an updated and specific care plan addressing their fall risk. The care plan was not revised or updated in a timely manner, leading to an increased risk of falls for the resident. This deficiency was highlighted when the resident fell and sustained injuries, including a displaced fracture of the clavicle and a laceration to the forehead, after being found in another resident's room. The resident's care plan initially included interventions such as educating the resident, family, and caregivers about safety reminders, but it was not person-centered as the resident did not have family involved in their care. Additionally, the care plan was not updated to reflect the resident's current condition and needs, as evidenced by discrepancies in the resident's fall history and risk assessments. The facility's policy required care plans to be person-centered and updated within a specific timeframe, which was not adhered to in this case. Interviews with staff members, including CNAs and the RN Supervisor, revealed that the resident was known to be at high risk for falls but did not have a history of falls according to some staff members. The MDS Coordinator and DON acknowledged that the care plan was not person-centered and was not updated in a timely manner. The facility's policies on screening and care plan development emphasized the need for comprehensive and individualized care plans, which were not followed in this instance.
Failure to Prevent Falls and Implement Effective Interventions
Penalty
Summary
The facility failed to evaluate and analyze hazards and risks for Resident 1, who had multiple falls, and did not monitor the effectiveness of interventions for a non-compliant resident. Despite being educated to call for assistance, Resident 1 continued to perform activities beyond his ability, leading to several falls. On one occasion, Resident 1 fell from his wheelchair while attempting to transfer himself to his bed, resulting in a right ankle fracture. The facility did not develop care plans addressing Resident 1's non-compliance with care and calling for assistance, and there was no documentation that Resident 1's family was informed about his non-compliance. For Resident 2, who had severely impaired vision, the facility failed to complete an accurate Fall Risk Assessment and did not implement individualized, resident-centered interventions to reduce the risk of falls. Resident 2 had a history of falls and was legally blind, yet the fall risk assessments were completed inaccurately, and appropriate interventions were not implemented. As a result, Resident 2 fell from her bed, sustaining multiple rib fractures. The facility did not revise Resident 2's care plan quarterly or when there was a change in condition, and the necessary person-centered interventions for a blind resident were not included. Interviews with staff revealed that both residents were non-compliant with calling for assistance and wanted to be independent beyond their abilities. The facility's policies and procedures for post-fall evaluation and fall management were not followed, leading to inadequate supervision and failure to implement effective interventions. The deficiencies in care planning, risk assessment, and monitoring contributed to the falls and injuries sustained by both residents.
Latest citations in California
The facility failed for an extended period to ensure that a qualified RN served as a competent DON, instead allowing an ADON without an RN license to function as DON while inconsistently designating an RN supervisor as DON without clear documentation or training. Staff rosters, HR files, sign-in sheets, and interviews showed the ADON was widely regarded and compensated as the DON, while the RN supervisor lacked knowledge of QAPI processes, could not effectively navigate the EMR, and did not participate in required QAPI meetings. This confusion and lack of qualified leadership contributed to nursing staff failing to provide adequate mental health services to a resident following a suicide attempt.
Improper Food Thawing and Storage in Walk-In Refrigerator: A wet box of individually rapid cold cuts was found sitting on top of a thawing roast beef inside a plastic container in the walk-in refrigerator. The DS stated the cold cuts should have been removed from the box and placed on a pan, and the Admin confirmed the facility P&P required a drip pan under food being thawed so drippings do not contaminate other food.
Infection prevention and control practices were not maintained when a resident’s Foley drainage bag was observed touching the floor while the resident sat in a wheelchair in the dining room. The resident had diagnoses including UTI, bacteremia, and CKD, and the TN stated the bag should have been securely hung because it was an infection control issue. Infection control was also not maintained when an RN carried a pre-prepared IV Daptomycin bag in his scrub pocket before administering it through a PICC line to a resident with necrotizing fasciitis; the DON stated this was not acceptable and that the policy was not followed.
The facility failed to maintain complete and accurate records for controlled medications, including shipping manifests, Controlled Drug Records, and the Narcotic Take Back Log, for multiple residents. Staff described procedures for receiving, storing, transferring, and destroying narcotics, but record review showed missing nurse signatures, undated entries, and instances where a single nurse signed as both the nurse returning and the RN accepting discontinued controlled drugs. These documentation gaps involved various narcotic pain medications and conflicted with facility policies requiring detailed reconciliation of receipt, dispensing, and disposition of controlled substances, resulting in the potential for undetected loss and diversion.
Surveyors found that the facility failed to consistently develop and implement person-centered care plans for several residents. One resident at risk for pressure injuries had a care plan requiring heel offloading and Prevalon boots, yet was repeatedly observed in bed with heels on the mattress and no boots, and an LVN incorrectly believed offloading was unnecessary on a low air loss mattress. Another resident who primarily spoke a non-English language had no care plan addressing communication needs despite staff using a language-specific communication board. A cognitively intact resident with ESRD and mobility deficits had a care plan requiring two-person transfers with a Hoyer lift, but a single CNA attempted a manual transfer, resulting in a fall and bilateral distal femur fractures. Additional residents who refused flu or pneumonia vaccines had no corresponding care plans, and one resident on HD had outdated and inconsistent documentation of AV fistula location and BP restrictions, contrary to facility policy requiring accurate care plan documentation of shunt site and precautions.
Surveyors found that the facility failed to follow its infection prevention and control policies by not initiating Enhanced Barrier Precautions (EBP) for a re-admitted resident with surgical wounds and a PICC line, and by not ensuring staff wore required PPE during high-contact care for two other residents already on EBP. One resident with intact cognition and an active infection-related history was re-admitted with a PICC and surgical wound, yet no EBP signage or PPE cart was present outside the room, and leadership later confirmed EBP should have been initiated at re-admission. Another resident with a G-tube and severe cognitive impairment had active EBP orders and clear doorway signage, but a CNA performed incontinent brief care wearing only gloves and a mask, omitting the required gown. A third resident with Parkinson’s disease, dysphagia, and an open sacral coccyx wound was on EBP with posted signage and a PPE cart, yet a CNA fed the resident wearing only gloves. Staff interviews and policy review confirmed that EBP required gown and gloves for high-contact activities such as toileting, device care, and feeding, and that these requirements were not followed.
The facility failed to follow its OOP policy and to develop OOP care plans for three residents. One resident with epilepsy, COPD, and neutropenia had an OOP order limited to four hours, but the order did not state the reason for the pass and no Release of Responsibility form was completed. A second resident with HTN, type 2 DM, and chronic kidney disease had an OOP order for therapeutic purposes and a Release of Responsibility form that lacked the return time, a contact phone number, and the nurse’s signature. A third resident with epilepsy, CHF, and ESRD, whose capacity fluctuated, had an OOP order without a stated reason and an OOP form that omitted the return time, contact phone number, and nurse’s signature; this resident also reported never being asked to sign any OOP form. The DON and other staff confirmed that policy required complete OOP orders, fully completed Release of Responsibility forms, and OOP care plans, none of which were properly implemented for these residents.
Missing documentation for catheter care and APP mattress checks was identified for a resident with an indwelling urinary catheter and an APP mattress order. The TAR lacked evidence that the catheter was monitored, the catheter site was cleansed, and the mattress was checked on multiple evening shifts, and the TN confirmed the omissions. The resident reported catheter leakage, and the DON stated the care was not recorded as completed in the TAR.
A resident with a history of traumatic brain injury and multiple falls did not receive complete neurological checks, skin assessments, or shift‑by‑shift alert charting as required by facility policy after several falls, including events with head impact and documented abnormal pupil findings that were never reported to a physician. Documentation shows missed neuro‑check intervals, discontinued monitoring before the 72‑hour period ended, and no internal records of head and facial injuries later described in hospital records. In a separate incident, two cognitively intact residents involved in a resident‑to‑resident altercation, where one kicked the other’s knee, were placed on 72‑hour alert charting, but nursing staff failed to complete alert charting every shift as ordered. Interviews with nursing leadership and other staff confirmed that these monitoring and documentation expectations were not met and that required physician notification for neurological changes did not occur.
A resident with severe cognitive impairment and multiple neurologic diagnoses allegedly was forcibly pushed into a wheelchair by staff, as reported by the resident’s responsible party to an RN supervisor. The RN supervisor learned from an LVN that there had been an allegation of rough handling and pushing, recognized this as possible physical abuse, but did not report it to the administrator. As a result, the allegation was not reported within two hours to the state survey agency, law enforcement, or the Ombudsman, contrary to the facility’s abuse reporting policy, as later confirmed by the DON and assistant administrator.
Unqualified and Inconsistent Nursing Leadership Resulting in Inadequate Oversight
Penalty
Summary
The deficiency involves the facility’s failure over approximately 15 months to ensure that a qualified and competent DON, holding a valid RN license, provided oversight of nursing services. Despite a prior citation and a plan of correction stating the facility would hire an RN for the DON position, records and interviews showed that the Assistant Director of Nursing (ADON), who did not hold an RN license, continued to function as the DON. The employee roster listed the ADON as the DON, and the ADON received monthly payments labeled as “DON monthly bonus.” Multiple staff, including a CNA, an occupational therapy assistant, the operations assistant, and the Ombudsman, identified or had been introduced to the ADON as the DON. State nursing board records confirmed that the ADON did not have an RN license. At the same time, the facility inconsistently represented the role of the RN Supervisor (RNS/[DON]). The RNS/[DON] stated they had been the DON for the past two years, but their badge identified them only as an RN supervisor, and their HR file listed the ADON as their manager and as the DON. Staffing sign-in sheets and staffing ratio forms showed the ADON listed as DON on multiple dates, with one sheet showing both the ADON and RNS/[DON] as DON, and some dates showing no DON on duty at all. The pharmacist consultant stated that RNS/[DON] was not the DON, and the admission manager described the ADON and Director of Staff Development as the individuals who reviewed potential residents for appropriateness, with the RNS/[DON] only seeing resident information after admission. During the survey entrance, the operations assistant initially introduced the ADON as the DON, then corrected themselves. The RNS/[DON], who was presented during the survey as the DON, demonstrated a lack of competence in key DON responsibilities. During review of a resident’s record, RNS/[DON] could not independently locate or print past progress notes and care plans in the EMR and required assistance. In an interview, RNS/[DON] was unable to describe the facility’s QAPI process, could not define a QAPI plan, and was unaware of any current QAPI projects, despite facility policy requiring the DON to be part of the QAPI committee. QAPI sign-in sheets showed the ADON, not RNS/[DON], attending QAPI meetings. Regarding a resident who had attempted suicide, RNS/[DON] stated they had notified the DON but then clarified they themselves were the DON, and they claimed there had been an IDT meeting about the incident, which the attending physician later denied. The administrator stated they had hired and trained RNS/[DON] as the DON but could not provide supporting documentation and later indicated they would backdate documents when RNS/[DON] returned from vacation. This pattern of misassignment and lack of documentation resulted in unqualified nursing leadership and contributed to staff failing to provide adequate mental health services to the resident after the suicide attempt.
Improper Food Thawing and Storage in Walk-In Refrigerator
Penalty
Summary
The facility failed to maintain a sanitary kitchen when a wet box containing individually rapid cold cuts was found sitting on top of a thawing roast beef inside a plastic container in the walk-in refrigerator. During observation with the Dietary Supervisor, the wet box was lifted and a thawed roast beef was observed underneath it. The Dietary Supervisor stated that the box contained cold meat and that it should have been removed from the box and placed on a pan. During record review, the facility's policy and procedure titled Thawing of Meats stated to use a drip pan under food being thawed so drippings do not contaminate other food, and the Administrator stated the cold cut should have been taken out of the box and placed on a drip pan.
Infection Control Failures With Foley Bag Placement and IV Medication Handling
Penalty
Summary
Infection prevention and control practices were not maintained for a resident with a Foley catheter when the drainage bag was observed in the dining room touching the floor while the resident was seated in a wheelchair. The resident’s record showed diagnoses including urinary tract infection, bacteremia, and chronic kidney disease. During the observation, the urine in the catheter bag appeared yellow and cloudy, and the Treatment Nurse stated the bag was not supposed to be dragging on the floor and needed to be securely hung on the side of the wheelchair because it was an infection control issue. The facility’s Catheter Care, Urinary policy stated the catheter tubing and drainage bag are to be kept off the floor when identified, and the Administrator and DON stated the policy was not followed. Infection control was also not maintained during IV medication administration for a resident with necrotizing fasciitis who had an order for Daptomycin sodium chloride 660 mg daily through a PICC line. RN 1 was observed wearing PPE, then removing a pre-prepared 50 mL IV medication bag from his scrub pants pocket and priming the IV tubing before connecting it to the resident’s PICC line. RN 1 stated he usually brings pre-prepared medication in his pocket to all residents and that he brings the IV cart to the front of the resident’s room when he prepares the powdered medication form. The DON stated it was not acceptable to carry medication in a scrub pants pocket for administration and acknowledged the process was not followed.
Incomplete and Inaccurate Controlled Substance Accountability Records
Penalty
Summary
The facility failed to maintain a complete and accurate controlled medication record system for residents 1–11, involving documents such as pharmacy shipping manifests, Controlled Drug Records (CDRs), Medication Administration Records (MARs), and destruction logs (Narcotic Take Back Log). The Medical Records Director stated that shipping manifests and CDRs were scanned and retained electronically beginning 3/23, but surveyors found that the facility did not have complete or accurate records. A nurse (LVN 1) described receiving scheduled medications, signing the shipping manifest, placing medications in the cart, and filing the CDR at the cart, as well as transferring discontinued medications to the DON with both signing the CDR. The ADON described that unit nurses were to hand remaining medications and the CDR to the DON, document the amount transferred in the Narcotic Take Back Book, and have both the nurse and DON sign, with the DON and pharmacist later destroying the medications and signing the log. Record review with the ADON showed multiple deficiencies in documentation. For Resident 1, two CDRs with the same number for hydrocodone/APAP 5/325 mg tablets lacked the nurse’s signature, date, and number of doses received in the designated spaces. Review of the Narcotic Take Back Log (pages 6–22, total 137 line items) revealed 21 entries where one nurse signed as both the nurse giving back and the accepting RN for various residents’ controlled medications, and 79 entries were incomplete due to missing the “LN giving” signature. The ADON acknowledged these missing and improper signatures. The facility’s written policies on controlled substances and discarding/destroying medications required a system of reconciling receipt, dispensing, and disposition of controlled substances, including records of personnel access and usage, and required accountability records for discontinued controlled substances to be kept with the unused supply until destruction, in sufficient detail to enable accurate reconciliation. The report states these failures resulted in the potential for undetected loss and diversion (theft).
Failure to Develop and Implement Comprehensive Person-Centered Care Plans
Penalty
Summary
The deficiency involves the facility’s failure to develop and/or implement comprehensive, person-centered care plans for multiple residents in accordance with their assessed needs and existing orders. For one resident with gastrostomy, malnutrition, generalized muscle weakness, impaired cognition, and documented risk for pressure injuries, the care plan identified the resident as at risk for skin breakdown and required use of Prevalon boots and offloading/floating of both heels while in bed. On two separate observations, the resident was found in bed with both heels resting on the mattress and without Prevalon boots. A CNA acknowledged that the heels were supposed to be elevated and that the resident was supposed to have Prevalon boots, while an LVN stated that because the resident was on a low air loss mattress, offloading and Prevalon boots were not needed. The DON later confirmed that the resident remained at risk for skin breakdown and that the care plan interventions for heel offloading and Prevalon boots should have been followed. Another deficiency involved a resident with atherosclerotic heart disease, metabolic encephalopathy, and dementia who had impaired cognition and lacked capacity for decision-making. During interview, the resident was unable to communicate in English and primarily spoke another language, and staff reported using a communication board written in the resident’s language. Review of the care plan showed there was no care plan addressing the resident’s communication needs related to the language barrier. The DON confirmed that the resident was at risk for impaired verbal communication due to the language barrier and that the facility communicated with the resident via a communication board, but there was no individualized, comprehensive care plan documenting these communication needs. A further deficiency occurred with a cognitively intact resident with DM, ESRD, and dependence on dialysis who used a wheelchair and required partial/moderate assistance for several mobility-related ADLs. The resident’s care plan for ADL self-care performance deficit, related to impaired mobility, generalized weakness, polyneuropathy, and wheelchair use, specified that transfers required total assistance, two staff participation, use of a Hoyer lift, and a specific sling. Despite this, on the morning of a documented fall, a single CNA attempted to transfer the resident from bed to wheelchair for dialysis without a second staff member or Hoyer lift. The resident slid from the bed to the floor, landing on both knees, reported significant knee pain, and was later found to have bilateral distal femur fractures on hospital x-rays. Multiple staff, including the DON, restorative nursing assistant, and DSD, confirmed that the care plan required two-person assistance with a Hoyer lift for transfers and that this care plan was not followed during the transfer when the fall occurred. Additional deficiencies involved another resident with ESRD on HD who had intact cognition and varying ADL assistance needs. This resident had refused the flu vaccine as documented on a vaccine consent form, but review of the care plan showed there was no care plan addressing the refusal of the flu vaccine. The IP nurse and DON acknowledged that the resident’s refusal of the flu vaccine was not care planned, despite the expectation that a care plan be developed when a resident refuses vaccines. The same resident also had complex HD access history, including a left upper arm AV fistula deemed permanently unusable, a right chest Permacath in use, and a new right upper arm AV fistula placed. Facility records and care plan entries were inconsistent and not updated to reflect the current AV fistula location and associated BP and venipuncture restrictions. Special instructions only referenced no BP on the left arm, and staff interviews confirmed that orders and the care plan had not been updated to include restrictions for the right arm with the AV fistula, contrary to facility policy requiring the care plan to document shunt site and related precautions. The report also identifies a resident originally admitted with epilepsy, cerebral infarction, and a gastrostomy, for whom the facility failed to develop a care plan addressing refusal of pneumonia vaccines. While the narrative for this resident is truncated, the stated deficiency includes the lack of a care plan for the resident’s refusal of pneumonia vaccines. Across these residents, surveyors found failures either to implement existing care plan interventions (such as heel offloading and two-person/Hoyer transfers) or to develop care plans for known needs and conditions (language communication preference, vaccine refusals, and current HD access site and precautions), as confirmed by interviews with the DON, IP nurse, MDS coordinator, and other staff.
Failure to Implement Enhanced Barrier Precautions and PPE Use During High-Contact Care
Penalty
Summary
The deficiency involves the facility’s failure to implement its infection prevention and control program, specifically Enhanced Barrier Precautions (EBP), for multiple residents with conditions that required heightened infection control measures. One resident was originally admitted with a left femur fracture, a left artificial hip joint, and an infection following a surgical procedure, and was later re-admitted with surgical wounds and a PICC line. Review of the resident’s records showed intact cognition and capacity to make medical decisions. On two separate observations after this re-admission, there was no EBP signage or PPE cart outside the resident’s room. In interviews, the Infection Preventionist Nurse (IPN) acknowledged that this resident should have been on EBP due to the surgical wound and that she had not yet evaluated the resident for EBP since the re-admission. The Director of Nursing (DON) also stated that the resident should have been placed on EBP upon re-admission because of the surgical wounds and PICC line, and that nurses should have initiated EBP at admission. Another deficiency occurred with a resident who had been re-admitted with diagnoses including unspecified protein caloric malnutrition, muscle weakness, and essential hypertension, and who had severely impaired cognition and required maximum assistance with toileting, transferring, and mobility. The resident had an active order for EBP related to a gastrostomy tube. Observations outside the room showed a green dot sticker by the name plate and EBP signage instructing staff to wear a gown, mask, and gloves. During an observed incontinent brief change, a CNA wore gloves and a mask but did not wear a gown. In a subsequent interview, the CNA confirmed the resident was on EBP due to the G-tube, stated that a gown should have been worn for the incontinent brief change, and acknowledged that not wearing the gown was a failure to follow infection protocol. An LVN confirmed that the green dot and signage indicated EBP and that CNAs were required to wear PPE, including gowns, during incontinent care, and described the omission of the gown as unsafe infection control practice. The IPN also confirmed that EBP was indicated for residents with devices such as feeding tubes and that the CNA should have worn a gown for the incontinent brief change. A third deficiency involved a resident admitted with Parkinson’s disease, dysphagia, and hypothyroidism, who required moderate assistance with eating and had an open sacral coccyx wound. The resident’s orders and care plan documented EBP related to the sacral coccyx open wound. Observations showed an EBP sign posted at the doorway, a green dot sticker on the name plate, and a PPE cart near the room entrance. During an observation of a meal, a CNA was seen feeding the resident while wearing only gloves, despite acknowledging that the green dot indicated some type of precaution requiring PPE during care. A registered nurse later stated that staff had to wear PPE when assisting with ADLs such as changing diapers, feeding, and showering to avoid spread of infection and contamination. Review of a local health department document and the facility’s EBP policy showed that staff were to wear gown and gloves for high-contact resident care activities, including feeding, and the DON stated that the facility’s EBP policy, which required gown and gloves for such activities, was not followed. Across these three residents, surveyors found that the facility’s own policies and procedures for its Infection Prevention and Control Program and Enhanced Standard/Barrier Precautions required prompt recognition, initiation, and implementation of EBP, and the use of PPE (gown and gloves) during high-contact care activities such as changing briefs, assisting with toileting, device care (including feeding tubes), and feeding. However, the observations and staff interviews demonstrated that EBP was not initiated for one re-admitted resident with surgical wounds and a PICC line, and that staff did not consistently use required PPE (gowns) during high-contact care for two residents already on EBP. These actions and inactions constituted the identified infection control deficiencies.
Failure to Follow Out-on-Pass Procedures and Care Planning Requirements
Penalty
Summary
The deficiency involves the facility’s failure to follow its own policy and procedure for residents going out on pass (OOP) and to develop OOP care plans for three residents. The facility’s policy required staff to obtain a physician’s order that included the reason for the pass (medical or social) and to complete a Release of Responsibility for Leave of Absence form with specific information. For one resident with epilepsy, COPD, and neutropenia, who had documented capacity and no cognitive impairment, a physician’s order allowed OOP not to exceed four hours but did not state the reason for the pass. The progress note documented that the resident left OOP on a specific date and time, but there was no completed Release of Responsibility for Leave of Absence form. For a second resident with HTN, type 2 DM, and chronic kidney disease, who also had capacity and no cognitive impairment and required partial to moderate assistance with ADLs, a physician’s order allowed OOP for therapeutic purposes. A Release of Responsibility for Leave of Absence form existed for this resident, but it was undated by year and incomplete: it documented the time the resident left and the date, but did not include the time of return, a phone number where the resident could be reached, or the nurse’s signature. For a third resident with epilepsy, CHF, and ESRD, whose H&P indicated fluctuating capacity but whose MDS showed no cognitive impairment and a need for partial to moderate assistance with ADLs, a physician’s order allowed OOP not to exceed four hours but did not state the reason for the pass. This third resident reported having gone OOP one or two times and believed nurses signed an OOP form at the nurse’s station, but stated that nurses had not asked the resident to sign or complete any form before going OOP. The Release of Responsibility for Leave of Absence form for this resident showed an OOP to a mobile phone store, but lacked the time of return, a contact phone number, and the nurse’s signature. Interviews with an RN, the MD, and the DON confirmed that facility practice and policy required a complete physician’s order specifying the reason and destination, completion of the Release of Responsibility form with detailed information (including times, destination, contact number, and signatures), and development of an OOP care plan addressing interventions and mental capacity. The DON acknowledged that one resident had no Release of Responsibility form completed at all, two residents’ forms were incomplete, and none of the three residents had an OOP care plan developed.
Missing Documentation for Catheter Care and APP Mattress Checks
Penalty
Summary
Resident 10, who was admitted with diagnoses including benign prostatic hyperplasia with lower urinary tract symptoms, COPD, and acute respiratory failure with hypoxia, had physician orders for an indwelling urinary catheter to be checked every shift for intactness and function, and for catheter site cleansing with warm soap and water, rinsing, and patting dry every shift. The resident was observed in bed awake and alert with an indwelling urinary catheter in place, and during interview reported leakage from the catheter and stated he had previously told facility staff about the concern, but it had not been resolved. A review of the March 2026 TAR showed no documented evidence that the catheter monitoring order was completed on the evening shift for March 3, 4, 5, 10, 11, and 12, 2026. The same six evening shifts also had no documented evidence that catheter site cleansing was completed. The Treatment Nurse confirmed the missing documentation and stated the treatments should have been documented as completed. Resident 10 also had an order for an APP mattress to be set to the resident's weight and checked every shift for proper placement and function. The March 2026 TAR showed no documented evidence that the APP mattress check was completed on the same six evening shifts, and the Treatment Nurse confirmed those omissions as well. A later review of the April 2026 TAR showed missing documentation on the evening shift of April 9, 2026 for catheter monitoring, catheter site cleansing, and APP mattress checks. The DON reviewed the facility policy on physician orders and stated the policy was not followed because care was not recorded as completed in the TAR.
Failure to Complete Neuro Checks, Alert Charting, and Skin Assessments After Falls and Abuse Allegation
Penalty
Summary
The deficiency involves the facility’s failure to follow professional standards of practice and facility policies for post-fall and post-incident monitoring and documentation for multiple residents. Resident 4, admitted with multiple rib fractures, traumatic subdural hemorrhage, repeated falls, and later assessed as high fall risk, experienced several falls during his stay. Facility records, including SBAR forms, care plans, and IDT post-event notes, show that after these falls, staff were expected to complete neurological checks on a defined schedule (q15 minutes, q30 minutes, q1 hour, q4 hours, then q8 hours up to 72 hours), perform and document skin assessments, and complete alert charting every shift for 72 hours. However, the neurological check forms for multiple dates (1/10, 2/05, 3/12, 3/16, and 4/06) show missing assessments and vital signs at required intervals, and the 3/09 neurological checks were discontinued after the first hour despite the resident being within the 72‑hour monitoring window. Alert charting progress notes were also not completed every shift for the required 72 hours following several of his falls. In addition, Resident 4 had abnormal neurological findings that were not reported to a physician as required by policy and nursing standards. On 3/12 and again on 3/16, neurological check evaluations documented unequal pupils bilaterally, with specific measurements showing the right and left pupils of different sizes over multiple consecutive assessments. Despite these abnormal findings, there is no evidence in the eMAR or progress notes that the physician was notified of changes in the resident’s neurological status. The facility’s policies on Neurological Assessment and Resident Examination and Assessment require that changes in neurological status be reported to the physician, and interviews with licensed nurses and the administrator confirmed that unequal pupils should have triggered immediate physician notification and documentation, which did not occur. The facility also failed to complete required alert charting after a resident‑to‑resident abuse allegation involving Residents 1 and 2. Resident 1, cognitively intact and with COPD and major depressive disorder, was the victim of an altercation in which she was kicked in the left knee by another resident. Resident 2, also cognitively intact and with hemiplegia/hemiparesis and heart failure, was identified as the aggressor who kicked another resident’s knee. For both residents, IDT post-event notes and care plans documented that alert charting every shift for 72 hours was to be initiated following the incident. However, review of progress notes for both residents shows that alert charting entries were not completed every shift for the full 72‑hour period after the allegation. The Social Services Director and ADON confirmed that extra documentation and alert charting every shift for 72 hours were expected after any abuse allegation, and record review confirmed that this monitoring and documentation were not consistently performed. The record review further shows that for Resident 4, changes in skin condition following falls were not assessed, documented, or monitored as required. Despite documentation from an ED physician and a hospital critical care consult describing a scratch to the left temple and a left cheek abrasion, and an internal EMAR note referencing a bruise on the face from a prior fall, there is no evidence in the facility’s eMAR or progress notes of skin assessments or monitoring of these changes. The administrator and a licensed nurse acknowledged that the knot on the resident’s head after a fall and subsequent facial discoloration should have been documented as skin assessments or progress notes and monitored, but the facility was unable to provide such documentation. These omissions occurred despite facility policies on Charting and Documentation, Resident Examination and Assessment, Falls – Clinical Protocol, Safety, and Abuse, Neglect, and Exploitation, which require documentation of changes in condition, monitoring after falls, and increased supervision and monitoring after abuse allegations.
Failure to Timely Report Allegation of Physical Abuse to Required Authorities
Penalty
Summary
The facility failed to follow its abuse reporting policy when an allegation of physical abuse involving a resident was not reported to required external agencies within the mandated two-hour timeframe. The resident, who had diagnoses including metabolic encephalopathy, dementia, and Alzheimer's disease, was assessed as severely cognitively impaired and required supervision or touching assistance for basic mobility tasks such as moving from lying to sitting, sitting to standing, and walking short distances. The resident’s responsible party reported that a visitor had informed her that an unidentified staff member forcibly pushed the resident into a wheelchair when the resident attempted to get up. The responsible party then informed the RN Supervisor of this allegation. During the resident’s readmission, the RN Supervisor was again informed by the responsible party about the concern that the resident had been pushed down into the wheelchair or roughly handled about a week earlier. The RN Supervisor acknowledged that, based on information from an LVN, there had been an allegation of rough handling and/or pushing the resident into the wheelchair, and that such conduct constituted a possible physical abuse allegation. However, the RN Supervisor did not report this allegation to the Administrator, and no report was made to the state survey agency, local law enforcement, or the Ombudsman within two hours as required by the facility’s Abuse Prevention and Prohibition Program policy. The DON and Assistant Administrator confirmed that staff are required to immediately report suspicions or allegations of abuse to the Administrator and to the three external entities within two hours, and that this did not occur in this case.
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