Lehigh Acres Healthcare & Rehab Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Lehigh Acres, Florida.
- Location
- 1550 Lee Boulevard, Lehigh Acres, Florida 33936
- CMS Provider Number
- 105522
- Inspections on file
- 26
- Latest survey
- August 25, 2025
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Lehigh Acres Healthcare & Rehab Center during CMS and state inspections, most recent first.
The facility did not ensure that an area was free from accident hazards and failed to provide adequate supervision to prevent accidents. Surveyors observed environmental hazards and insufficient staff monitoring, increasing the risk of resident accidents.
A resident with significant mobility limitations sustained a left heel fracture when staff failed to properly position her feet during a transfer with a manual lift. Staff lacked recent training and competency evaluations for lift use, and documentation of such training was missing for multiple CNAs. Observations showed continued improper lift use and use of damaged equipment, while the facility's investigation and incident reporting were incomplete.
A resident with significant physical limitations sustained a heel fracture when staff failed to properly position her foot during a transfer using a manual lift. The facility lacked documentation of staff training and competency in lift use, and additional observations revealed improper transfer techniques and use of damaged equipment. The incident was not promptly or thoroughly investigated, and assessments of residents' transfer abilities were inadequately documented, resulting in Immediate Jeopardy.
A resident with significant mobility limitations suffered a fractured heel after staff failed to properly position her foot during a transfer with a manual sit-to-stand lift. Review of staff files and interviews revealed that CNAs and licensed nurses lacked current training and competency assessments for safe use of manual and mechanical lifts. Observations showed improper transfer techniques and use of damaged slings, in violation of manufacturer instructions and facility policy, placing multiple residents at risk of serious harm.
A resident with significant mobility limitations suffered a fractured heel when staff failed to properly position her foot during a transfer using a manual sit-to-stand lift. The facility did not investigate the incident, lacked documentation of staff training or competency in lift use, and did not ensure staff followed incident reporting protocols. Observations revealed additional unsafe transfer practices and use of damaged equipment, placing all residents requiring lift transfers at risk.
Staff failed to follow infection prevention protocols by leaving uncovered and unlabeled wash basins, bedpans, and urinals in shared bathrooms, including on grab bars and the floor. Residents reported that staff placed these items in unsanitary locations, and the Infection Preventionist confirmed that proper labeling and storage procedures were not followed.
A resident with COPD was prescribed oxygen at 3 L/min via nasal cannula with humidifier, but was repeatedly observed receiving 4 L/min without humidification. The resident depended on staff to set the oxygen correctly. Staff confirmed the order was not followed and admitted to not checking the settings during shift changes.
Two residents with cognitive and self-care deficits did not receive necessary assistance with shaving, despite care plans and facility policy requiring staff support for grooming. Observations and interviews confirmed that shaving was not performed or documented, and one resident's family had to pay for outside help. Staff interviews revealed inconsistent practices and lack of documentation regarding this aspect of ADL care.
A resident with significant risk factors developed stage II pressure ulcers after staff failed to consistently implement care plan interventions, including regular repositioning and use of a functional pressure-reducing mattress. The resident's reports of a damaged mattress were not addressed, and wound care was performed incorrectly, with improper use of cleansing products, lack of hand hygiene, and improper storage of care equipment, contributing to the deficiency.
A resident with multiple health conditions and a history of weight loss did not receive the prescribed fortified foods at two observed meals and experienced difficulty chewing and swallowing without timely staff intervention or reporting. Documentation failed to accurately reflect the resident's nutritional risk factors and interventions, and the need for a speech therapy evaluation was not identified until after surveyor observation.
A resident with COPD was observed receiving oxygen at a higher flow rate than prescribed and without the required humidification. Despite staff awareness of the correct order, the oxygen settings were not checked at shift change, leading to the resident not receiving the ordered respiratory care.
Surveyors found that the facility's emergency power plan designated three cool zones for resident evacuation during power disruptions, but only a limited number of emergency power outlets were available in these areas. The Maintenance Director was unaware of this limitation, and the deficiency was cited due to the potential impact on residents reliant on electronic medical equipment.
Surveyors found that the facility did not maintain its automatic fire sprinkler system in accordance with NFPA standards, as the gauges on the backflow and riser were last dated in 2019 and there was no documentation of required five-year gauge testing. The Maintenance Director was unaware if the gauges had been tested, and photographic evidence supported these findings.
A resident with severe cognitive impairment and a history of wandering was allowed to leave an LTC facility unsupervised due to staff neglect. Despite exhibiting confusion and a desire to leave, the resident's risk for elopement was not re-evaluated, and adequate supervision was not provided. The resident exited the facility, traveled 16 miles away, and was found in a potentially dangerous situation, highlighting a significant lapse in care and safety protocols.
A resident with severe cognitive impairment and a desire to leave was allowed to exit a facility without proper supervision or identity verification. The resident wandered to a busy road, boarded a bus, and was later hospitalized. Staff failed to recognize the resident's elopement risk, and the care plan did not reflect necessary interventions.
The facility did not have a written transfer agreement with any hospital certified by Medicare or Medicaid. Despite having agreements with various entities, the necessary transfer agreement was missing, as confirmed by interviews with the Assistant Director of Nursing and the administrator.
A facility failed to report an allegation of neglect within the required timeframe after a resident with Alzheimer's disease and mild cognitive impairment eloped. The facility's guidelines require immediate reporting of neglect allegations, but the preliminary report was submitted four days late, and the 5 Day follow-up report was submitted seven days after the incident. The Administrator confirmed the delay in reporting.
Failure to Maintain Accident-Free Environment and Adequate Supervision
Penalty
Summary
The facility failed to ensure that an area was free from accident hazards and did not provide adequate supervision to prevent accidents. Surveyors observed that the environment contained hazards that could lead to resident accidents, and staff did not implement sufficient measures to monitor or protect residents from these risks. This deficiency was identified based on direct observations and findings during the survey, which indicated lapses in maintaining a safe environment and in providing necessary supervision to prevent accidents.
Failure to Ensure Safe and Competent Use of Lifts Resulting in Resident Injury
Penalty
Summary
The facility failed to ensure ongoing training, competency, and supervision of staff in the safe use of manual and mechanical lifts, resulting in an avoidable accident involving a resident with obesity, a history of multiple strokes, and significant functional limitations. The resident, who was care planned for manual or mechanical lift transfers, sustained a left heel bone fracture after her foot became trapped between the lift and the wheelchair during a transfer. The resident reported that staff did not place her feet correctly on the lift, and despite her attempts to alert them, her foot was not repositioned, leading to the injury. Documentation revealed that the staff member involved had not received recent or adequate training or competency evaluation for lift use, and the facility could not provide evidence of such training for other staff members assigned to similar duties. Observations and interviews indicated that staff continued to use the manual lift for the resident after the incident, and that other residents were also transferred using improper techniques, such as not ensuring feet were fully supported on the lift's footrest. Staff interviews revealed a lack of recent training, with some staff unable to demonstrate or explain proper lift use. Personnel files for multiple CNAs lacked documentation of training, in-service, or competency evaluations related to lift use. Additionally, a worn and damaged sling was observed in use during a transfer, contrary to manufacturer instructions and facility policy, which require slings to be discarded if damaged. The facility's investigation into the incident was incomplete, with missing or insufficient documentation and a lack of comprehensive staff interviews. The Director of Nursing and Administrator were unaware of the incident until days later, and the incident was not properly reported or investigated according to facility policy. Manufacturer instructions for the lift and sling emphasized the need for trained caregivers and proper equipment inspection, which were not followed. These failures created an imminent danger and substantial probability of serious harm for all residents requiring lift transfers.
Plan Of Correction
On 06/20/2025, Resident #48 was assessed by the DON/Designee; no additional issues were identified. On 6/19/2025, the Administrator reported the incident to AHCA, DCF, and law enforcement as required, with a thorough investigation initiated. On 6/30/2025, the Administrator reported the incident involving the lift to the FDA in accordance with the Safe Medical Device Act of 1990. Resident #33's lift pad was immediately taken out of service and replaced upon discovery on 6/21/2025. All current residents requiring the use of mechanical lifts have the potential to be affected. The DON/Designee audited all residents in the facility; 45 residents were identified that require the use of facility lifts. All 45 residents were assessed on 06/20/2025, with no injuries noted. The DON/Designee assessed all mechanical lift slings on 06/21/2025, to ensure all lift slings were in proper working condition, with any findings addressed as identified. The DON/ADON have reviewed, revised, and implemented new competency evaluation forms for all facility lifts to provide more specific instructions on 06/19/2025. The DON/Designee will educate Licensed Nursing Staff, Certified Nursing Assistants, Physical and Occupational Therapists regarding the proper use of all facility lifts by 07/25/2025. All new employees will receive the training as part of their new hire orientation. The DON/Designee will audit ten residents requiring mechanical lifts weekly for four weeks, then five residents requiring mechanical lifts weekly for eight weeks, to ensure the safe use of facility lifts and prevent avoidable accidents. The Administrator/Designee will submit the audit findings to the QAPI Committee monthly for review and further recommendations. Date of completion is 07/25/2025.
Failure to Ensure Safe Use of Lifts and Staff Competency Leads to Resident Injury
Penalty
Summary
The facility failed to ensure that staff were properly trained, competent, and supervised in the safe use of manual and mechanical lifts, resulting in an avoidable accident involving a resident with obesity, a history of multiple strokes, and significant functional limitations. The resident, who was cognitively intact but physically dependent, sustained a left heel bone fracture after her foot became trapped between the lift and her wheelchair during a transfer. The resident reported that her foot was not correctly positioned on the lift, and despite voicing this to staff, her concerns were not addressed, leading to the injury. Review of staff files revealed a lack of documentation for training or competency assessments related to the use of manual and mechanical lifts. The CNA involved in the incident had not received lift training in seven years, and her previous competency assessment was incomplete and unsigned. Other staff files also lacked evidence of lift training or competency evaluations. Observations of additional transfers showed improper use of the lifts, such as residents' feet not being fully supported on the footrests, and the continued use of a worn and damaged sling, contrary to manufacturer instructions and facility policy. The facility did not conduct a timely or thorough investigation of the incident. Key staff, including the DON and Administrator, were unaware of the injury until days later, and initial incident documentation and interviews were incomplete or missing. The therapy department's assessments of residents' transfer abilities were based on staff interviews rather than direct observation, and there was no documentation that residents' abilities to use the lifts were properly evaluated. These failures placed all residents requiring lift transfers at risk of serious harm and resulted in a determination of Immediate Jeopardy.
Failure to Ensure Staff Competency in Safe Use of Lifts Results in Resident Injury
Penalty
Summary
The facility failed to ensure that nursing staff had the appropriate training and competencies to safely use manual and mechanical lifts for resident transfers, resulting in a serious injury to a resident. One resident with a history of multiple strokes, obesity, and unilateral functional limitations was care planned for transfer with a manual sit-to-stand lift. The resident sustained a left heel bone fracture after her foot was not properly placed on the lift during a transfer, despite her attempts to alert staff to the improper positioning. Documentation revealed that staff did not have up-to-date or adequate training and competency evaluations for the use of the lifts, and there was no evidence that staff were assessed for competency with the specific equipment in use at the facility. Interviews with staff and review of personnel files showed that several CNAs and licensed nurses had not received recent or documented training on the safe use of manual and mechanical lifts. Some staff reported not having had lift training for several years, and others were unable to demonstrate or explain proper use of the equipment. Observations of transfers revealed improper techniques, such as residents' feet not being fully placed on the footrests, and the use of damaged slings with missing labels and frayed straps, contrary to manufacturer instructions and facility policy. The facility's own policies required staff to be trained and demonstrate competency with each type of lift, and to discard any worn or damaged slings, but these procedures were not followed. The lack of documented training, competency assessment, and adherence to manufacturer and facility protocols placed all residents requiring lift transfers at risk of serious harm. The surveyors determined that these failures resulted in Immediate Jeopardy, as evidenced by the injury to the resident and the ongoing use of unsafe practices and equipment. The facility was unable to provide documentation of staff education, competency verification, or timely investigation and reporting of the incident, further contributing to the deficiency.
Failure to Ensure Safe and Competent Use of Lifts Resulting in Resident Injury
Penalty
Summary
Facility administration failed to ensure effective oversight and staff competency in the safe use of manual and mechanical lifts for resident transfers, resulting in a serious injury to a resident with a history of multiple strokes, obesity, and unilateral functional limitations. The resident, who was care planned for a manual sit-to-stand lift, sustained a left heel bone fracture after her foot became trapped between the lift and her wheelchair during a transfer. The resident reported that her foot was not properly positioned on the lift, and despite voicing this to staff, the issue was not corrected. Documentation revealed that the resident was unable to assist with transfers and required extensive staff support, yet staff did not ensure her feet were correctly placed on the lift, directly leading to the injury. The facility did not investigate the incident, failed to document or verify that staff were trained and competent in the use of manual and mechanical lifts, and did not ensure that nursing staff followed facility policies and procedures for incident reporting. Personnel files for multiple CNAs lacked evidence of lift training or competency assessments, and interviews with staff confirmed that some had not received lift training in several years. Observations of other transfers revealed additional unsafe practices, such as residents' feet not being fully on the lift footrest and the use of damaged slings, further indicating a lack of staff competency and oversight. The administration did not maintain an accurate incident log, failed to initiate timely investigations, and did not provide documentation of staff education or reenactments related to the incident. Supervisory staff did not follow up on reports of injury, and incident reporting protocols were not followed. These failures placed all residents requiring lift transfers at risk for serious harm, injury, or death due to improper use of transfer equipment.
Improper Storage of Resident Care Items Compromises Infection Control
Penalty
Summary
Staff failed to maintain proper infection prevention and control practices by not storing resident care items such as wash basins, bedpans, and urinals in a sanitary manner. Multiple observations revealed that these items were left uncovered and unlabeled in shared bathrooms, including being placed on grab bars, the floor, and other unsanitary locations. For example, a Wound Care Nurse was seen cleaning a resident's open wounds and then leaving a wet, uncovered wash basin on a grab bar in a shared shower. Additionally, an uncovered, unlabeled urinal was observed hanging from the grab bar behind a toilet in the same shared bathroom. Further observations in other shared bathrooms showed similar issues, with uncovered and unlabeled bedpans and urinals stored on grab bars, between the wall and grab bars, and on the floor. Residents reported that staff were responsible for placing these items in unsanitary locations and expressed concerns about the cleanliness and appropriateness of the storage. The Infection Preventionist confirmed that staff were trained to label and properly store these items in plastic and in residents' nightstands, but these procedures were not followed as observed.
Failure to Follow Physician's Oxygen Order for Resident with COPD
Penalty
Summary
The facility failed to follow a physician's order for a resident diagnosed with Chronic Obstructive Pulmonary Disease (COPD) who was prescribed oxygen at 3 liters per minute via nasal cannula with humidifier. Multiple observations revealed that the resident was receiving oxygen at 4 liters per minute without the required humidification. The resident reported being unable to check the oxygen settings and relied on staff to ensure accuracy. Staff interviews confirmed awareness of the correct order but acknowledged that the oxygen was set incorrectly and the humidifier was not in use. One LPN admitted to not checking the oxygen settings upon starting her shift.
Plan Of Correction
On 06/18/2025, resident #60 was assessed by the DON/Designee, confirming oxygen delivery is being provided in accordance with physician orders. All residents residing in the facility requiring supplemental oxygen have the potential to be affected. The DON/Designee will review all current residents requiring supplemental oxygen by 07/18/2025 to ensure that oxygen is delivered in accordance with physician orders, with corrective action immediately upon discovery. Licensed nurses will be re-educated by the DON/Designee regarding the delivery of oxygen in accordance with physician orders. This re-education will be completed by 07/25/2025. The DON/Designee will audit ten residents requiring oxygen weekly for four weeks, and then five residents requiring oxygen weekly for eight weeks, to ensure that oxygen delivery is provided in accordance with physician orders. The results of these audits will be submitted to the QAPI committee monthly for review and further recommendations. The overall completion date for these actions is 07/25/2025.
Failure to Assist Dependent Residents with Shaving as Required
Penalty
Summary
The facility failed to provide necessary assistance with shaving for two dependent residents who required substantial or maximal help with activities of daily living (ADLs), specifically grooming. Both residents had documented cognitive impairments and self-care deficits, with care plans indicating the need for staff to assist with grooming to maintain a clean and neat appearance. Despite these documented needs, observations over several days revealed that both residents had long, unshaven facial hair. Interviews with the residents, their family members, and staff confirmed that shaving was not offered or performed as required, and there was no documentation in the medical records to indicate that shaving had been completed, refused, or that any issues had been reported according to facility policy. For one resident, staff interviews revealed confusion about who was responsible for shaving and when it should be performed, with some staff stating it was done during showers and others admitting they had not provided or documented the care. The other resident's spouse reported having to pay out of pocket for shaving services, as staff had not provided this care. Facility records and progress notes lacked any documentation of shaving or refusals, contrary to the facility's own policy, which requires recording the date, time, and staff involved in the procedure, as well as any refusals or issues encountered.
Failure to Prevent and Properly Manage Pressure Ulcers
Penalty
Summary
A resident with multiple comorbidities, including chronic obstructive pulmonary disease, congestive heart failure, malnutrition, muscle weakness, and peripheral vascular disease, was admitted to the facility and identified as being at risk for pressure ulcers. The resident was always incontinent of urine and frequently incontinent of bowel, but was not on a toileting program. The care plan included interventions such as regular turning and repositioning, use of a pressure-reducing mattress, and proper positioning techniques. Despite these interventions, the resident reported that staff did not always have time to get him out of bed and that ordered Zinc Oxide was not consistently applied to his buttocks. On assessment, the resident was found to have developed stage II pressure ulcers on both buttocks and the sacrum, despite a skin check the previous day indicating intact skin. The resident also reported that his mattress had a hole, causing him to sink through and rest directly on the metal frame, which caused pain. He stated that he had reported this issue to the Maintenance Director multiple times, but no action was taken. Staff interviews confirmed the mattress was in poor condition and that the resident had not been out of bed recently, with the mattress taking the brunt of the pressure. During wound care observation, the Wound Care Nurse failed to rinse the soap from the resident's skin and did not perform hand hygiene between glove changes. The soap used was found to require rinsing according to manufacturer instructions, which was not done. Additionally, the wash basin used for wound care was improperly stored uncovered in a shared shower area, and an unlabeled urinal was also stored improperly, raising infection control concerns. The Wound Care Nurse admitted to not knowing the product in the soap dispenser and acknowledged the error after reading the instructions.
Failure to Provide Prescribed Diet and Address Chewing Difficulties
Penalty
Summary
A resident with multiple diagnoses, including Parkinson's disease, anemia, protein calorie malnutrition, and muscle weakness, was admitted and identified as being at risk for malnutrition and weight loss. The care plan specified the need to provide the prescribed diet, encourage adequate intake, and observe for difficulty chewing, with modifications to diet consistency as needed. Despite these interventions, the resident experienced a significant weight loss over several months, as documented in the weight records. During meal observations, the resident did not receive the prescribed fortified oatmeal at breakfast and was not provided with the ordered ice cream at dinner. The resident was observed having difficulty eating, with no staff assistance provided during breakfast and only partial assistance at dinner. The CNA assisting at dinner noted the resident's inability to chew and had to moisten the sandwich to facilitate eating, but did not report this difficulty to other staff members. Documentation and communication lapses were also identified. The Unavoidable Weight Loss form did not contain information related to the resident's weight loss, focusing instead on pressure ulcers. The Registered Dietitian was unaware of the resident's chewing difficulties until informed by surveyors, and only then was a Speech Therapy evaluation initiated. The lack of timely coordination and accurate documentation contributed to the resident not receiving appropriate interventions for nutrition and swallowing difficulties.
Failure to Provide Prescribed Oxygen Therapy
Penalty
Summary
A deficiency occurred when a resident with a physician's order for oxygen at 3 liters per minute via nasal cannula with humidifier, due to a diagnosis of Chronic Obstructive Pulmonary Disease (COPD), was repeatedly observed receiving oxygen at 4 liters per minute without the required humidification. The resident, who was unable to check the oxygen settings independently, relied on staff to ensure the correct delivery. Multiple observations confirmed the oxygen concentrator was set incorrectly and lacked a humidifier. Staff interviews verified awareness of the correct order but acknowledged the oxygen was not checked at the start of the shift, resulting in the resident not receiving the prescribed respiratory care.
Insufficient Emergency Power Outlets in Designated Cool Zones
Penalty
Summary
The facility failed to provide evidence of an adequate emergency power plan as required by Florida Administrative Code 59A-4.126. During a record review, the emergency power plan was found to describe three designated cool zones for resident evacuation during power disruptions. However, upon touring the facility, it was observed that the number of emergency power outlets available in these cool zones was limited: 10 receptacles in the C-Wing Dining room, 1 in the Main Dining room, and 3 in the Gym. This limited supply of emergency outlets was documented with photographic evidence. The Maintenance Director, when interviewed during the observations, acknowledged the findings and stated he was unaware of the limited number of emergency outlets in the designated cool zones. The deficiency was cited because the lack of sufficient emergency power outlets in these areas could impact the health and comfort of residents who rely on electronic medical equipment during a power disruption. No specific residents or their medical histories were mentioned in the report.
Plan Of Correction
No individual residents appear to be affected as no residents were noted. All residents reliant on electronic medical equipment have the potential to be affected. The DON/designee reviewed all residents to identify those reliant on electronic medical equipment on 07/11/2025, with 58 residents identified. The Administrator will develop and implement a policy and procedure regarding meeting the emergency needs of residents reliant on electronic medical equipment during a power outage by 07/25/2025. The Maintenance Director contacted a third-party vendor to add additional generator-powered outlets to the facility cool zones on 07/15/2025. A quote was received for the additional generator-powered outlet installation, approved and signed by the Administrator on 7/16/2025. Re-education was completed by the Administrator with the maintenance staff regarding Florida Administrative Code 59A-4.126 Emergency Environmental Control for Nursing Homes on 07/15/2025. The Administrator/Designee will audit the facility's Emergency Management Plan monthly for three months to ensure that the plan addresses residents reliant on electronic medical equipment. Results of the audits will be reviewed by the QAPI committee monthly for three months and randomly thereafter. Date of completion: 07/25/2025.
Failure to Maintain and Test Sprinkler System Gauges
Penalty
Summary
During an unannounced Fire & Life Safety relicensure survey, surveyors identified that the facility failed to maintain its automatic fire sprinkler system in accordance with National Fire Protection Association (NFPA) 101 standards. Specifically, the sprinkler gauge on the backflow and the gauges on the riser were observed to be dated from 2019, indicating that they had not been replaced or tested within the required five-year interval. Documentation provided by the facility did not include evidence of the mandatory five-year gauge testing. The deficiency was confirmed through record review, direct observation, and staff interviews. The Maintenance Director, who accompanied the surveyors during the facility tour, acknowledged the findings and stated that he was unaware if the gauges had been tested as required. Photographic evidence was obtained to support the observations made during the survey. The report references multiple applicable codes and standards, including NFPA 101 (2021 Edition), NFPA 13 (2019 Edition), and NFPA 25 (2020 Edition), all of which require regular inspection, testing, and maintenance of water-based fire protection systems. The lack of current testing records and outdated gauges constituted a failure to meet these licensure requirements. No information regarding specific residents or their conditions was included in the report.
Plan Of Correction
No individual residents appear to be affected as no residents were noted. All residents have the potential to be affected. The maintenance director contacted a third-party vendor, and all three identified gauges were replaced on 07/10/2025. Re-education will be completed by the administrator with the maintenance staff regarding maintaining the automatic fire sprinkler system in accordance with NFPA 101 standards by 07/25/2025. The Maintenance Director will audit the sprinkler system to ensure it is maintained in accordance with NFPA 101 standards monthly for three months. Results of the audits will be reviewed by the QAPI committee monthly for three months and randomly thereafter. Date of completion 07/25/2025.
Neglect in Preventing Resident Elopement
Penalty
Summary
The facility failed to protect a resident with severe cognitive impairment from neglect, specifically in preventing unsafe wandering and elopement. The resident, diagnosed with Alzheimer's disease and dementia, was admitted to the facility and initially assessed as not at risk for elopement. However, the resident exhibited behaviors such as confusion and a desire to leave the facility, which were not adequately addressed by the staff. Despite the resident's severe cognitive impairment and expressed intent to leave, the facility did not re-evaluate the resident's risk for elopement or implement sufficient supervision. On the day of the incident, the resident was observed wandering and expressing a desire to go home. The staff, including a Licensed Practical Nurse (LPN) and a receptionist, failed to take appropriate actions to prevent the resident from leaving the facility. The receptionist, who did not verify the resident's identity, allowed the resident to exit the facility, mistaking him for a visitor. The resident subsequently left the premises, walked to a busy road, and boarded a bus, traveling approximately 16 miles away from the facility. The facility's neglect in reassessing the resident's elopement risk and providing adequate supervision resulted in the resident's unsupervised departure, posing a significant risk to his safety. The clinical record lacked documentation of any re-evaluation of the resident's risk for elopement, despite clear indications of cognitive decline and unsafe wandering behavior. This oversight led to a determination of Immediate Jeopardy, highlighting the facility's failure to ensure the safety of cognitively impaired residents.
Failure to Prevent Resident Elopement Due to Inadequate Supervision
Penalty
Summary
The facility failed to recognize and adequately supervise a resident with severe cognitive impairment, confusion, wandering behavior, and poor safety awareness, who expressed a desire to leave the facility. The resident, who had been admitted from an acute care hospital with diagnoses including dementia and Alzheimer's disease, was not identified as at risk for elopement despite exhibiting behaviors such as wandering and expressing a desire to leave. On the day of the incident, the resident was seen sitting in the front lobby with a bag of clothes, and the receptionist allowed him to leave without verifying his identity. The staff were unaware of the resident's exit until over an hour later, during which time the resident had walked to a busy road, boarded a bus, and ended up at a bar where he complained of chest pain and was subsequently admitted to a hospital. The clinical record lacked documentation of adequate supervision or communication of the resident's exit-seeking behavior to the interdisciplinary team. The resident's care plan did not reflect the risk of elopement, and there was no evidence of a detailed monitoring plan to ensure his safety. Interviews with staff revealed that the resident was cognitively impaired and not safe to leave the facility unsupervised. Despite this, there was a failure to implement necessary interventions such as a wander alarm band. The receptionist did not follow protocol to verify the resident's identity, and the licensed nurse failed to provide adequate supervision. The facility's policies and procedures for preventing unsafe wandering and elopement were not effectively implemented, leading to the resident's elopement and subsequent hospitalization.
Lack of Hospital Transfer Agreement
Penalty
Summary
The facility failed to maintain a written transfer agreement with one or more hospitals approved for participation under the Medicare and Medicaid programs. During a review of the facility's assessment tool, it was found that while the facility had agreements with multiple entities to ensure smooth operations, these did not include a transfer agreement with any hospital certified by Medicare or Medicaid. This deficiency was confirmed through interviews with the Assistant Director of Nursing and the administrator, both of whom acknowledged the absence of such an agreement.
Failure to Timely Report Allegation of Neglect
Penalty
Summary
The facility failed to report an allegation of neglect to the State Survey Agency within the required timeframe. The incident involved a resident with Alzheimer's disease and mild cognitive impairment who eloped from the facility. The facility's Standards and Guidelines for Abuse, Neglect, and Exploitation investigations require that all allegations of neglect be reported immediately to the Administrator and according to Federal and State Regulations. The preliminary report was submitted four days after the facility became aware of the neglect allegation, and the 5 Day follow-up report was submitted seven days after the incident, both outside the prescribed timeframe. The Administrator confirmed that the report was not submitted within the required timeframe during an interview.
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Surveyors found that the facility failed to comply with 42 CFR 483.73(a) by not conducting the required annual review and update of its Emergency Preparedness (EP) plan. During record review, no documentation showed that the EP plan had been reviewed or updated within the past year, and the Administrator confirmed that the Emergency Management Plan had not been reviewed or revised as required.
Surveyors found that smoke/fire-rated enclosures were not properly maintained, with penetrations in smoke barriers in several general storage rooms across multiple smoke compartments. The Maintenance Director stated that insulation and fiberglass were used to pack and cover these holes but could not confirm that the materials were approved for fire-rated construction. Inspectors observed penetrations covered with fiberglass and noted a hole in one fiberglass panel in a storage room, resulting in a deficiency under NFPA 101 requirements for smoke barrier construction.
Surveyors found that fixed patient-care electrical equipment was not properly maintained or inspected in accordance with NFPA 99. In one room, a bedside remote had mismatched insulation and exposed wiring, and in another room, a call button receptacle had exposed low-voltage conductors. The Maintenance Director acknowledged both issues and reported that new bed remotes had been received but not yet installed.
Surveyors found that the facility failed to maintain a safe, clean, and homelike environment, with strong, persistent urine and feces odors noted throughout multiple halls and confirmed by staff. On two nursing units, hallways and resident rooms contained torn flooring, food debris, broken blinds, dirty and leaking toilets and sinks, rusted and corroded fixtures, missing outlet covers with oxygen concentrators plugged in, exposed light sockets, unmade and visibly soiled beds, and black, mold-like substances on walls and around toilet bases. Bathrooms had missing ceiling tiles, cracked door facings with brown stains, used briefs and torn toilet paper on floors, and toilets with brown or rust-like buildup. Outside, the patio and fencing area had broken and rotted railings, exposed rusted nails, fallen palm fronds, and overgrown vegetation, and the Administrator acknowledged the area was not safe for residents. Housekeeping and maintenance staff described daily cleaning and a work-order process, but the Maintenance Director reported being unaware of many of the observed issues, and the DON confirmed there was no specific environmental cleaning policy despite job descriptions and a general policy requiring a safe, sanitary, and comfortable environment.
A resident exited the building through a bedroom window, walked off the property, and was observed and redirected by staff with assistance from law enforcement, who encountered the resident down the road and helped escort the resident back. The facility’s internal documentation lacked staff or witness statements and characterized the event as the resident remaining on facility grounds without injury. Despite the resident’s account, a police report, and a maintenance staff report confirming that the resident left the premises and that law enforcement responded, the DON did not report the incident to required state and federal agencies, even though the DON acknowledged that any incident involving law enforcement response must be reported.
A resident with moderate cognitive impairment and a history of stroke was repeatedly observed over several days in visibly soiled clothing and bedding, with a strong urine odor, despite stating multiple times that he had requested assistance with changing and hygiene. Documentation indicated he was independent with toileting and personal hygiene and only occasionally incontinent, but his care plan lacked detail on the level of assistance needed, while an LPN reported he actually required staff help with bathing, grooming, toileting, and care. Laundry practices involved leaving clean, labeled clothing bagged in the linen room for nursing staff to distribute rather than returning it directly to rooms, and the DON reported that staff were expected to round every two hours and as needed to keep residents clean and dry, although there were no written ADL or resident care policies in place.
Surveyors observed four full O2 cylinders on one nursing unit stored unsecured directly on the floor under a sign labeled "FULL CYLINDERS" instead of in a secured storage rack. The ADON confirmed the cylinders were full and should not be on the ground. Reference to NFPA 99 showed that freestanding cylinders must be protected from damage and properly chained or supported in a stand or cart. The DON and Maintenance Director both acknowledged that O2 cylinders are required to be stored in a secure rack, should never be on the floor, and that unsecured cylinders on the floor present a safety risk.
A resident with multiple cardiopulmonary conditions and a documented full code status was found unresponsive without pulse or respirations during the night shift. A CNA notified the RN, who either instructed CNAs to clean and cover the resident or, per her and an LPN’s account, called a code blue and performed CPR with the LPN for about 20 minutes before stopping, without calling 911. The RN believed the resident was on hospice and did not verify code status, then notified the DON, provider, and family instead of EMS. Several hours later, after the DON called the facility and asked whether 911 had been contacted, the RN called 911 and briefly reinitiated CPR shortly before EMS arrived and pronounced the resident deceased, documenting postmortem changes. The facility’s investigation and root cause analysis found that staff failed to follow policy requiring immediate EMS activation and continuous CPR for full code residents until EMS arrival, leading to an Immediate Jeopardy finding.
A resident with full code status was found unresponsive without respirations or pulse during the night shift. An RN and an LPN initiated CPR but did not activate EMS, and they discontinued CPR after about 20 minutes. The RN, who lacked documented orientation and competency assessment and had obtained BLS certification through a fully online, non–instructor-led course, pronounced the resident deceased without authority and later stated she believed the resident was on hospice and did not verify code status. The LPN’s BLS certification was expired, and a CNA with an expired BLS certification performed several chest compressions despite facility policy that CNAs were not to perform CPR. The RN had not participated in documented code blue drills, and leadership confirmed that required clinical orientation and skills competencies had not been completed for her, leading surveyors to determine that staff were not adequately trained or competent to respond to a cardiopulmonary arrest for a full code resident, resulting in an Immediate Jeopardy finding.
Surveyors found multiple instances of improper use of relocatable power taps (RPTs) and extension cords during a facility tour with the Maintenance Director. In the social services office, an RPT was plugged into another RPT connected to a wall outlet, with the cord running across a walkway and taped to the floor. In the multipurpose room, a television was plugged into an extension cord, and in the MDS office, an RPT was plugged into another RPT with an outlet adapter in use. These conditions did not comply with NFPA 101, NFPA 99, and NFPA 70 standards governing electrical equipment, power strips, and extension cords.
Failure to Annually Review and Update Emergency Preparedness Plan
Penalty
Summary
Surveyors identified a deficiency related to the facility’s Emergency Preparedness (EP) Program under 42 CFR 483.73(a). During record review at 4:00 PM, surveyors examined the facility’s EP documentation and found no evidence that the emergency preparedness plan had been reviewed or updated on an annual basis as required. The regulation mandates that LTC facilities develop and maintain an emergency preparedness plan that is reviewed and updated at least annually to comply with applicable Federal, State, and local emergency preparedness requirements. In an interview, the Administrator acknowledged that the facility’s Emergency Management Plan had not been reviewed or updated. No documentation was provided to show that the required annual review and update of the EP plan had occurred. The deficiency is based solely on the lack of documented annual review and update of the emergency preparedness plan by facility administration; no specific resident cases or clinical events were described in the report.
Plan Of Correction
Preparation and/or execution of the Plan of Correction does not constitute admission or agreement of the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of Correction is prepared and/or executed solely because it is required by the provision of Federal and State law. Facility EP was reviewed and signed off on by the DON, Maintenance Director and Administrator. The facility has determined that all residents have the potential to be affected. An in-service education program will be conducted by the administrator. The administrator will conduct monthly random checks to verify completed documentation.
Improper Repair of Smoke Barrier Penetrations in Multiple Smoke Compartments
Penalty
Summary
Surveyors identified a deficiency in the facility’s maintenance of smoke/fire-rated enclosures, specifically related to penetrations in smoke barriers in multiple smoke compartments. During an interview, the Maintenance Director reported that insulation was used to pack holes and then covered with fiberglass in general storage rooms in smoke compartments 1, 2, and 3, but was unable to confirm whether these materials were approved for use in fire-rated walls. Subsequent observation showed that the penetrations were indeed covered with fiberglass, and one general storage room in smoke compartment 2 had a hole in one of the fiberglass panels. The report states that this failure to properly maintain penetrations through smoke/fire-rated construction could allow smoke and flammable gases to spread to other areas and cause the smoke/fire-rated construction to fail to perform as designed.
Failure to Maintain and Inspect Patient-Care Electrical Equipment
Penalty
Summary
Surveyors identified a deficiency in the facility’s compliance with NFPA 99 requirements for testing and maintaining fixed patient-care electrical equipment. During an observation in one resident room, the bedside remote was found to have two different types of insulation and exposed wiring. In another resident room, the call button receptacle was observed with exposed low-voltage conductors. These conditions were noted during a survey of two of six smoke compartments. During an interview conducted at the time of the observations, the Maintenance Director stated that the facility had just received a new shipment of bed remotes and had not yet replaced the existing ones. The Maintenance Director also acknowledged the issue with the exposed conductors at the call button receptacle. The surveyors cited this as a failure to properly inspect and maintain fixed patient care electrical equipment in accordance with NFPA 99 (2012 Edition), sections 10.3 and 10.5.2.1.
Widespread Odors and Environmental Disrepair in Resident Care Areas
Penalty
Summary
Surveyors identified that the facility failed to provide a safe, clean, comfortable, and homelike environment as required by 42 CFR 483.10(i). Upon entrance to the building on multiple days, surveyors noted a strong, pungent odor of urine and feces throughout the facility, with the odor particularly strong on the 200, 300, and 400 halls. Staff interviews confirmed that the building "usually smells like" urine, and staff attributed the odor to residents defecating and urinating on the floor, an old building structure, and cleaning products that sanitize but do not deodorize. Housekeeping staff reported that they clean resident rooms daily but that nursing staff must first clean fecal and urine waste before housekeeping can sanitize, and delays by nursing staff in doing so postponed housekeeping’s ability to address the odors. On the 300 unit, surveyors observed multiple environmental and sanitation issues in resident rooms and bathrooms. The hallway had torn flooring, food particles, and a butter knife on the floor. Individual rooms had food debris, a straw on the floor, and broken blinds. Bathrooms contained dark brown stains on walls, rusted ceiling tile trim, toilets with brownish substances inside, and wet floors around toilets. Trim was missing around toilet bases, exposing a black, mold-like substance. Corroded and rusted sink faucet handles, leaking faucets, rusted pipes under sinks with buildup of corrosion, and rusted sprinklers were observed. Some toilets and three-in-one commodes had duct tape on them, and bathroom walls had black, mold-like substances. Doors and door facings showed rust, scrape marks, chipped and peeling paint, and exposed wood. In some rooms, electrical outlets had no covers while oxygen concentrators were plugged into them, boards covered windows, light fixtures over beds lacked covers with sockets exposed, and one fixture had only one bulb. A resident bed appeared dirty with a black substance on it, and dresser drawers were broken with drawer fronts on the floor. On the 400 unit, surveyors again noted a strong odor of urine upon entry and found additional environmental deficiencies. Bathrooms had missing ceiling tiles, broken emergency light covers with no pull strings, and toilet tank covers that did not fit properly, exposing the inside of the tank. In one bathroom, torn toilet paper and used briefs were lying in the corner of the floor, and toilets had brown, rust-like substances inside the bowls. Door facings appeared cracked with brown substances along the sides, and toilets had brownish-black buildup around the bases with broken, peeling trim. Light bases on walls had rust-like appearances, multiple rooms had broken or missing blinds, and some outlets lacked covers while oxygen concentrators were plugged into them. Some rooms had unmade beds, exposed wires at outlets, toilets with dark brown-black rings around the base and flooring, uncovered light fixtures, leaking sinks with rusted pipes, loose flooring, loose toilet seats, and dry red substances on door frames. Surveyors also observed deficiencies in the outdoor patio area adjacent to the locked unit. The gate code was broken, and a resident lock was placed on the gate. The patio and surrounding fencing had fallen palm fronds on the grass, broken and rotted wooden fence railings, unsteady railings, and multiple exposed rusted nails protruding from the railings where boards were broken or detached. Overgrown trees and bushes from the perimeter extended through the fence railings. When asked, the Administrator acknowledged that the area was not safe for residents and stated that they planned to have it redone in the future. The Maintenance Director reported that he and one other maintenance person relied on work orders and verbal reports to identify needed repairs and stated he was not aware of the specific room and equipment issues on the 300 and 400 units. Housekeeping staff stated they would report broken items via a work order book or text to maintenance, but one housekeeper, who cleaned the 400 unit daily, denied noticing stains or biohazard-like materials on walls and door frames despite the surveyors’ observations. Review of facility documents showed that the housekeeper job description required staff to maintain assigned work areas in a clean, safe, comfortable, and attractive manner and to report maintenance problems noted during cleaning. A facility policy titled "Policies and Practices - Control" stated that the facility must maintain a safe, sanitary, and comfortable environment for personnel, residents, visitors, and the public. The DON stated that blinds had been changed out and new cabinets and door handles purchased, and that staff were directed to use standard precautions when cleaning rooms, but also stated there was no policy specific to cleaning the environment. These observations and interviews demonstrated that the facility did not maintain sanitary, orderly, and comfortable interior conditions, did not adequately control offensive odors, and did not ensure that the physical environment, including resident rooms, bathrooms, and outdoor areas, was maintained in a safe, clean, and homelike condition as required by regulation.
Failure to Report Elopement Incident Involving Law Enforcement
Penalty
Summary
The deficiency involves the facility’s failure to report an elopement incident to required state and federal agencies as mandated by 42 CFR 483.12(c). On the referenced date, Resident #5 exited the building through his bedroom window around 12:15 PM and walked across the facility property toward the perimeter fence. A CNA observed the resident outside and called for assistance, after which staff redirected and escorted the resident back into the building and placed him on one-to-one supervision. The facility’s internal incident documentation noted the window exit and subsequent maintenance inspection of the window seals but did not include any staff or witness statements. The DON later stated that the resident never left facility grounds and was returned without injury, and therefore the incident was not considered reportable. However, interviews and external records showed that the resident did leave the facility premises and that law enforcement was involved. Resident #5 recalled being outside the facility, being brought back by staff and a “police man,” and being told by the officer not to leave again. A police report from the local police department confirmed an encounter with the resident outside the facility and that an officer assisted staff in escorting him back. Maintenance staff (Staff G) also reported that the resident climbed out the window, left the facility property, and was stopped “down the road,” then redirected back with law enforcement assistance. In interviews, the DON initially denied that law enforcement had been notified or involved, then later acknowledged that law enforcement had responded but asserted they did not come into the facility. The DON also confirmed awareness that any incident in which law enforcement investigates or responds is required to be reported, yet the elopement and law enforcement involvement were not reported to the State Survey Agency or other required officials within the required time frames.
Failure to Provide Timely ADL and Hygiene Care to a Dependent Resident
Penalty
Summary
Surveyors found that the facility failed to provide necessary ADL care, including grooming and hygiene, to a dependent resident over multiple days. The resident was repeatedly observed in visibly soiled clothing with a strong odor of urine, first standing in his doorway holding onto a wheelchair with wet navy pants saturated down to his calves, stating he had been waiting for staff to change his clothes. More than an hour later the same day, he remained in the same soiled pants and shirt while seated in a wheelchair near the nurses’ station. The following day, he was again observed wearing the same soiled clothes, smelling of urine, with his shirt stained with food and a dark liquid. His room had a strong urine odor, his bed was soiled with urine, and only two pairs of pants were seen on a chair with no other clothing available in the room. On a subsequent observation, he was seated on the edge of his bed wearing different pants and no shirt, with yellow-stained sheets beneath him and his previously soiled clothes on the floor; he reported that he had requested assistance but no staff had come, so he changed himself. Record review showed the resident had a history of stroke and repeated unspecified conditions, with a recent Quarterly MDS indicating moderate cognitive impairment (BIMS score of 10). The MDS documented him as independent for toileting, showering, personal hygiene, and related ADLs, and only occasionally incontinent, but his care plan did not specify the level of assistance he required for incontinence care and other ADLs. In contrast, an LPN familiar with the resident stated he required staff assistance with bathing, grooming, toileting, and care, and that he did not refuse such assistance and appropriately requested help. The LPN also explained that personal clothing was laundered at the facility and left bagged in the linen room for nursing staff to distribute, rather than being returned directly to resident rooms. The DON stated that staff were expected to follow best practices, including rounding every two hours and as needed to keep residents clean and dry, and acknowledged that all residents required some level of assistance with ADLs. The DON further stated the facility had no written ADL, resident care, or quality of care policies, despite these expectations.
Unsecured Storage of Full Oxygen Cylinders on Nursing Unit
Penalty
Summary
Surveyors found that the facility failed to ensure safe storage of oxygen cylinders on the West 1 unit. At 9:03 a.m., four full oxygen cylinders were observed stored unsecured directly on the ground rather than in the designated secured cylinder storage rack, under a sign labeled "FULL CYLINDERS." Photographic evidence was obtained of this condition. At 9:18 a.m., the ADON confirmed that the four cylinders were full and acknowledged they should not be stored on the ground. Review of NFPA 99 (2021) 11.6.2.3(11) indicated that cylinders must be protected from damage and that freestanding cylinders must be properly chained or supported in a proper stand or cart. Later that day, the DON stated that oxygen cylinders should be stored in a secure rack and never directly on the ground, and acknowledged that unsecured cylinders on the floor were a safety risk. The Maintenance Director also confirmed that oxygen cylinders should be in a secure rack and never stored directly on the ground, stating that cylinders stored on the floor can tip over and cause damage. These observations and interviews demonstrated noncompliance with regulatory and NFPA standards for safe storage of oxygen cylinders.
Plan Of Correction
This plan of correction constitutes a written allegation of compliance for the deficiency cited. Submission of this plan of correction is not an admission that the deficiency exists or that one was cited correctly. This plan of correction is submitted to meet the requirements established by the State and Federal law. The four unsecured [R] cylinders on the West 1 unit were secured. The Nursing Department completed a baseline audit of [R] cylinder storage within the facility to ensure all [R] cylinders were secured and stored properly. Ongoing education will be completed with current facility staff regarding the facility's [R] storage policy and procedure; and will be completed during new hire and agency orientation to the facility by ADON/designee. Audits will be completed by the Director of Nursing/designee regarding adherence to the facility's [R] storage policy and procedure twice weekly x 4 weeks, then weekly x 4 weeks, then monthly x 4 months, or until continued substantial compliance has been met. Results of audits will be reported to the QAPI Committee on a monthly basis by the Director of Nursing/designee.
Failure to Provide Required CPR and Activate EMS for Full Code Resident
Penalty
Summary
The deficiency involves the facility’s failure to provide immediate and appropriate basic life support, including CPR, to a resident with a documented full code status when the resident was found unresponsive. The resident had diagnoses including a slow-progressing circulatory condition involving narrowing or blockage of vessels, a condition that restricts airflow and makes breathing difficult, and other listed conditions. The physician’s order specified “Full Code,” and the care plan documented that the resident was under court-ordered guardianship with wishes honored as full code. The facility’s policy required that in the event of cardiac or respiratory arrest, staff immediately call for assistance, overhead page a code, begin CPR in the absence of a valid DNR, and continue CPR until EMS assumes responsibility or the resident responds. On the night of the incident at approximately 2:00–2:07 a.m., a CNA found the resident unresponsive in bed and notified the RN on duty. One CNA’s written statement indicated that the RN said she already knew the resident was going to die and instructed the CNA to clean and cover the resident. Another CNA’s account stated that the RN came to the room, took vital signs, and then instructed her to clean the resident. The RN’s own written statement and interview indicated that she called a code blue, that an LPN brought the crash cart, and that they performed CPR for approximately 20 minutes. The LPN’s statement corroborated that a code blue was called, that he brought the crash cart, and that CPR was performed for about 20 minutes before the RN stopped and stated that the resident was gone or words to that effect. The RN acknowledged that the resident had no vital signs but was warm and not responding, and she stated that she believed the resident was on hospice and therefore did not call 911. After CPR was discontinued, the RN did not activate EMS and instead notified the DON, the provider, and the resident’s family. The DON documented receiving a message from the RN that the resident had no pulse and no blood pressure and that the assigned nurse had initiated CPR but was unable to revive the resident. The DON later received a text from the RN that the resident had expired. The DON stated that at approximately 6:00 a.m. she called the facility and asked if 911 had been called, and upon learning it had not, she instructed the RN to call 911. The RN then reinitiated CPR at around 6:00 a.m., approximately four hours after the resident was first found without pulse or respirations, and stated that they tried to do something until EMS arrived because EMS had to see them doing CPR. EMS records showed activation at 6:18 a.m., arrival at 6:27 a.m., and pronouncement of death at 6:31 a.m., with documentation that CPR was not attempted by EMS because it was considered futile and that the resident exhibited postmortem changes. The Medical Director confirmed that the resident was full code and stated that staff should have started CPR and called 911 and that CPR should not be done four hours after a resident is pronounced dead. The facility’s investigation and a root cause analysis concluded that the RN and LPN did not follow the facility’s established policy and procedure to call 911 and administer CPR to a full code resident until EMS arrival. The root cause was identified as the nurse’s belief that the resident was on hospice and her failure to check the resident’s code status as outlined in facility policy. The surveyors determined that the failure to immediately activate EMS and to continue CPR until EMS arrival for this full code resident constituted noncompliance with the requirement to provide basic life support and resulted in an Immediate Jeopardy determination.
Plan Of Correction
This plan of correction is submitted as required under Federal and State regulations and statutes applicable to long term care providers. This plan of correction does not constitute an admission of liability on the part of the facility, and such liability is hereby specifically denied. The submission of this plan does not constitute agreement by the facility that the surveyors' findings or conclusions are accurate, that the findings constitute a deficiency, or that the scope or severity regarding any of these deficiencies cited are correctly applied. Resident #1 no longer resides in the facility as of 4.7.26. This has the potential to affect all residents in the facility. All codes to 1.1.26 were reviewed to ensure protocol was followed. No outliers were noted. All licensed nurses received education from the Director of Nursing and/or nursing management on [R] policy and procedure and Florida [R] policy. This includes where to find the code status. Education addressed what to do for full code hospice residents. Education completed with CNA's that protocol is that they do not assist with [R] or breaths during a [R] event. All education will be added to new hire orientation. Code drills will occur 3 x weekly x 4 weeks, followed by 2 x weekly x 4 weeks, followed by 1 x weekly x 4 weeks. Results will be brought to QAPI to determine need for ongoing auditing.
Removal Plan
- Educated licensed nurses on CPR policy and procedure and Florida Do Not Resuscitate (DNRO) policy, including where to find code status and what to do for full code hospice residents; emphasized initiating emergency services immediately when resident is full code, continuing CPR until EMS arrives, and that nurses cannot pronounce death or stop CPR on a full code resident unless instructed by EMS.
- Implemented emergency response “Code Blue” drills on all three shifts, including full code and full code hospice scenarios, with emphasis on calling 911 immediately.
- Educated licensed nurses and CNAs on the facility abuse and neglect policy, including resident rights.
- Required licensed nurses to complete a CPR post-test; restricted staff who have not completed education/testing from working until completion.
- Educated licensed nurses regarding change in condition.
- Placed laminated instructions on how to overhead page during a code at all nursing station phones and other designated phones.
- Held a Quality Improvement Performance Committee meeting to review root cause analysis findings and approve recommendations.
- Held a Quality Improvement Performance Committee meeting to review progress of the plan and approve recommendations.
- Completed a “like resident” audit of all expired residents and rehospitalizations for a defined period to determine whether involved staff were the same as the code event and whether proper procedure was followed.
Failure to Provide Competent CPR Response and Verify Code Status for Full Code Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure that nursing staff possessed and demonstrated the competencies required to respond appropriately to a cardiopulmonary emergency for a resident with full code status. Resident #1, who was designated as full code, was found unresponsive and without respirations or pulse at approximately 2:07 a.m. Clinical staff, consisting of an RN (Staff A) and an LPN (Staff B), initiated CPR but did not activate Emergency Medical Services (EMS) as required by facility policy for a full code resident. After approximately 20 minutes of CPR, the RN and LPN stopped resuscitation efforts without EMS involvement. The RN, without authority to do so, pronounced the resident deceased based on the absence of vital signs and did not verify the resident’s code status before discontinuing CPR. The RN later stated she believed the resident was on hospice and therefore did not call 911, and that she was confused about which residents were hospice and which were full code. The LPN reported that he assumed the RN had called 911 and continued CPR for about 20 minutes until the RN “called the code” and left, and he acknowledged that he knew CPR should continue until EMS arrival but did not speak up. Four hours after CPR was stopped, at approximately 6:00 a.m., the RN restarted CPR and activated EMS after receiving instructions from the DON. The investigation further identified that the RN had no documented orientation, onboarding education, or skills competency assessments since hire, despite being promoted to weekend supervisor. Her BLS certification had been obtained through a fully online course without an instructor or live feedback. The LPN’s BLS certification was expired, and a CNA who performed several chest compressions also had an expired BLS certification, even though facility policy did not permit CNAs to perform CPR. Facility records showed that monthly code blue drills had been conducted, but there was no documentation that the RN had ever participated in these drills. Leadership interviews confirmed that required clinical orientation and competency evaluations had not been completed for the RN, and that she had failed tests for a clinical manager position but was nonetheless functioning in a supervisory role. These actions and omissions led surveyors to determine that staff were not adequately trained or competent to respond to cardiopulmonary arrest for residents with full code status, resulting in an Immediate Jeopardy determination. The facility’s own root cause analysis, as reflected in meeting minutes, identified that the nurse did not check the resident’s code status and lacked knowledge about when CPR could be discontinued and when 911 should be called. The analysis documented that the nurse believed the resident was hospice and therefore did not start or continue CPR appropriately or call EMS when the resident was found without respirations and pulse. The facility assessment tool and policies referenced the need for staff training and competencies in identifying changes in condition, end-of-life care, advance care planning, and adherence to the CPR policy, but the documented events showed that these expectations were not met in practice for the staff involved in this incident. Surveyors concluded that the failure to ensure nursing staff were trained and competent to respond appropriately to cardiopulmonary arrest for a full code resident, including immediate initiation and continuation of CPR and activation of EMS, constituted noncompliance with requirements for sufficient and competent nursing staff. The failure affected Resident #1 and placed other full code residents at risk, leading to an Immediate Jeopardy finding that was later reduced in scope and severity after verification of an acceptable Immediate Jeopardy removal plan.
Plan Of Correction
This plan of correction is submitted as required under Federal and State regulations and statutes applicable to long term care providers. This plan of correction does not constitute an admission of liability on the part of the facility, and such liability is hereby specifically denied. The submission of this plan does not constitute agreement by the facility that the surveyors' findings or conclusions are accurate, that the findings constitute a deficiency, or that the scope or severity regarding any of these deficiencies cited are correctly applied Resident # 1 no longer resides in the facility as of 4.7.26. This has the potential to affect all residents in the facility. All licensed nurses were audited to ensure current [R] certification. Facility will ensure [R] certification through a [R] provider whose training includes a [R] on session either in a physical or virtual instructor-led setting in accordance with accepted national standards. Human resources, or designee, will audit monthly to ensure all licensed nurses have a current [R] certification.Education was completed with licensed nurses on initiating [R] services immediately when a resident is full code. Education included that [R] is to continue on a full code resident until [R] arrives and that the nurse cannot pronounce [R] on the full code resident and/or stop [R] until instructed by [R].Education will be added to new hire orientation.7 random licensed nurses will complete a knowledge quiz related to code events. Per week x 4 weeks, followed by 5 nurses x 4 weeks, then 3 nurses x 4 weeks. Results will be brought to QAPI to determine need for ongoing auditing.
Removal Plan
- Regional Director of Clinical Services educated the Administrator and Director of Nursing regarding the CPR policy and the need to immediately contact emergency medical services (911) in the event of a full code; Administrator and DON signed the education
- Regional Director of Clinical Services provided documented education to the Administrator and Director of Nursing regarding the CPR policy and the need to immediately contact emergency medical services (911) in the event of a full code
- Director of Nursing and/or nursing management educated all licensed nurses on the CPR policy and procedure, including where to find code status and what to do for full code hospice residents
- Reinforced through education that CPR must be initiated immediately for full code residents, continued until EMS arrives, and that nurses cannot pronounce death or stop CPR on a full code resident unless instructed by EMS
- Conducted an Ad Hoc Quality Improvement Performance Committee meeting to review root cause analysis recommendations related to the incident; recommendations approved
- Conducted a follow-up Ad Hoc Quality Improvement Performance Committee meeting to review progress on the plan; recommendations approved
Improper Use of Power Strips and Extension Cords in Multiple Facility Areas
Penalty
Summary
Surveyors identified deficiencies related to the use and maintenance of relocatable power taps (RPTs) and extension cords that did not comply with NFPA 101, NFPA 99, and NFPA 70 requirements. During a facility tour conducted between 11:00 a.m. and 3:30 p.m. with the Maintenance Director, surveyors observed in the social services office an RPT plugged into another RPT, which was then plugged into a wall outlet, with the cord running across a walkway and taped to the floor. In the multipurpose room, a television was found plugged into an extension cord, contrary to standards that prohibit using extension cords as a substitute for fixed wiring and require temporary extensions to be removed immediately after use. Further observations included the MDS office, where an RPT was plugged into another RPT and an outlet adapter was in use. These configurations did not meet the NFPA 99 provisions governing the proper use of power strips and extension cords, including requirements that power strips be appropriately rated and used only as intended, and that extension cords not be used as permanent wiring. During concurrent interviews, the Maintenance Director acknowledged these findings as they were observed by the surveyors.
Plan Of Correction
The RPT observed plugged into an RPT plugged into an outlet in the Social Services Office was removed. The extension cord used to plug in the television in the multipurpose room was removed. The RPT plugged into an RPT and outlet adapter in the MDS office was removed. Additional offices and resident care areas will be reviewed for the improper use of plug adapters, power strips and extension. The Executive Director/designee will educate the Maintenance Director on the importance of NFPA 101 Electrical Equipment- Power and Extension specific to the improper use of plug adapters, power strips, and extension and will continue to monitor in accordance with NFPA standards. Any findings will be reported to the monthly QAPI Committee for further review. The RPT observed plugged into an RPT plugged into an outlet in the Social Services Office was removed. The extension cord used to plug in the television in the multipurpose room was removed. The RPT plugged into an RPT and outlet adapter in the MDS office was removed. Additional offices and resident care areas will be reviewed for the improper use of plug adapters, power strips and extension. The Executive Director/designee will educate the Maintenance Director on the importance of NFPA 101 Electrical Equipment - Power and Extension specific to the improper use of plug adapters, power strips, and extension and will continue to monitor in accordance with NFPA standards. Any findings will be reported to the monthly QAPI Committee for further review.
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