Country Club Retirement Ctr Iv
Inspection history, citations, penalties and survey trends for this long-term care facility in Bellaire, Ohio.
- Location
- 55801 Conno-mara Drive, Bellaire, Ohio 43906
- CMS Provider Number
- 365699
- Inspections on file
- 24
- Latest survey
- March 17, 2026
- Citations (last 12 mo.)
- 19
Citation history
Health deficiencies cited at Country Club Retirement Ctr Iv during CMS and state inspections, most recent first.
A hospice resident with advanced pancreatic cancer, severe pain, and total dependence for care was transferred from an inpatient hospice unit with active orders for multiple pain and anxiety medications, including Morphine, Roxanol, MS Contin, Ativan, and Oxycodone. On admission, the facility left key admission assessments and documentation blank, did not initiate an acute care plan, and failed to enter or implement most of the hospice medication orders, documenting only a scheduled Morphine regimen. The first Morphine dose was significantly delayed, only two doses were documented on the MAR despite three being signed out, and there was no documented Ativan order or administration even though hospice and pharmacy confirmed Ativan orders had been sent. A hospice RN later assessed the resident’s pain as 9/10, while the resident’s wife reported unanswered call lights, refusal or delay of requested pain medication, and staff comments minimizing her concerns. Photos showed the resident restless at the edge of the bed with facial grimacing, and hospice records after transfer back to the inpatient unit documented frequent administration of Morphine, Roxanol, Ativan, and Haldol for pain, anxiety, and restlessness until death.
A resident with a history of severe intractable migraines and hypertension was admitted with orders for multiple pain and blood pressure medications, including newly ordered Topamax for migraine prophylaxis and PRN Imitrex for acute migraines. Facility records showed incomplete vital sign and pain assessments, and the MAR/TAR documented that the ordered Topamax and Imitrex were never administered, while pain scores were marked as not applicable despite documented severe headaches, vomiting, and prior high pain ratings. On one shift, an LPN, covering both Assisted Living and the skilled unit, acknowledged not giving the ordered migraine medications or PRN Tylenol, administering only scheduled Gabapentin and being unaware of the Imitrex order. The resident’s daughter found the resident covered in vomit, requested transfer, and the resident was sent to the hospital without a completed transfer form, where she was admitted for intractable headaches/migraines and hypertensive emergency. The resident, her daughter, and the DON later confirmed that ordered migraine medications were not given and blood pressure monitoring was not performed in accordance with the facility’s pain management policy.
The facility failed to maintain a comprehensive infection prevention and control program with effective surveillance and trending. Infection tracking relied on a color-coded map that did not document specific infection types or details needed to identify patterns. Review of infection logs over several months showed multiple UTIs and other infections recorded without organisms or, at times, without the site of infection. The IP/LPN confirmed that infections were not monitored for trends and that most UTIs lacked culture results, and reported being instructed by a prior DON not to contact providers and to administer antibiotics as ordered, despite a written policy requiring detailed infection surveillance and pattern review in QA meetings.
The facility did not ensure a qualified IP was designated to effectively oversee its antibiotic stewardship program. An LPN identified as the IP had not served in that role for several years, could not produce a current IP certificate, and had not maintained biennial IP training, while the facility’s infection control logs showed noncompliance with antibiotic stewardship requirements, including poor use of hospital documentation and inaccurate McGeer’s evaluations. Another LPN held an IP training certificate but was not yet functioning as IP, and the facility’s IP policy lacked requirements for formal IP certification, ongoing education, and specific guidance on antibiotic stewardship.
The facility failed to maintain a call light system that stayed active until staff responded and to ensure timely responses to resident calls. A resident’s daughter reported that her mother waited an extended time for assistance despite using the call light and that she repeatedly observed CNAs not performing 2-hour checks as expected. In another case, a surveyor tested a resident’s call light and found it automatically reset after about 16 minutes, requiring the resident to reactivate it, with staff not answering until several minutes after the initial activation. Maintenance staff confirmed the automatic reset feature, and a staff member acknowledged that call lights were not answered promptly and that residents had complained, contrary to the facility’s call light policy.
A resident re-admitted after hip fracture surgery, with PVD, incontinence, impaired cognition, and full dependence for mobility, was assessed as at moderate risk for pressure ulcers but did not receive new preventive interventions such as pressure-reducing devices, a turning/repositioning program, or documented nutrition/hydration measures. No full skin assessment was documented after readmission until the resident’s daughter discovered a coccyx pressure ulcer that staff had not identified, and subsequent evaluations showed the wound progressed from Stage II to unstageable with infection, along with new suspected deep tissue injuries on both heels. Although orders were written for daily wound care, an air mattress, heel boots, offloading, and barrier cream, the TAR showed missed coccyx and heel treatments without documented refusals, and observation found heel boots not in place despite staff stating they were tolerated, while the care plan listed only providing treatments as ordered and did not reflect broader preventive measures.
A resident with a history of left femur fracture, dizziness, impaired gait, muscle weakness, and psychoactive medication use had a fall-risk care plan that included bright colored paper to cue use of the call light, bright colored tape on wheelchair brake handles, and dycem on the wheelchair seat. During surveyor observation with an RN, none of these interventions were in place on the resident’s new wheelchair or in the room, despite being listed in the care plan. The RN acknowledged that staff had not transferred these interventions to the new wheelchair, and the resident’s daughter reported she believed preventive measures were not implemented and that she had not received requested information about the fall and care plan, contrary to the facility’s written fall policy.
A resident with a history of UTIs, hypotension, protein-calorie malnutrition, and dysphagia had a dietary recommendation and physician order for an extra 240 ml of fluids with lunch and dinner to support hydration. Over an extended period, intake records showed low average daily fluid intake and no documentation that the ordered extra fluids were consistently provided. A supper meal ticket lacked the extra fluid order, observation showed only one standard beverage and a UTI supplement, and the DM reported being unaware of the extra fluid requirement, with no notation on the dietary reminder sheet. An LPN later confirmed the order existed, and the resident’s daughter reported ongoing concerns about inadequate hydration, dark urine, decreased urination, and recurrent UTIs.
The facility failed to maintain accurate and consistent medical records and treatment documentation for three residents. For a newly admitted resident, no medical diagnoses were entered into the record, medication orders, or care plan at the time of review. For a resident with a prior hip fracture, physician orders for nonskid strips in front of the commode and visual reminders to use the call light remained active, and staff signed treatment sheets twice daily as if these interventions were in place, even though the DON confirmed the strips and signage had been removed when the resident stopped using the bathroom. For another resident with multiple chronic conditions and a Stage II ankle pressure ulcer, there were two conflicting active physician orders for the same ankle area—one to pad and protect a healed ulcer and another for cleansing and duoderm application—and the DON verified that one of these orders did not appear on the treatment sheet for staff documentation.
The facility failed to implement an effective antibiotic stewardship program, resulting in multiple residents receiving antibiotics without timely or accurate application of McGeer criteria and incomplete infection surveillance documentation. When the Infection Preventionist (an LPN) was off duty, no one reviewed new antibiotic orders, so residents were started on systemic antibiotics before determining if infection criteria were met or before contacting a physician about non-qualifying cases. One resident with a toe wound was documented as meeting McGeer criteria for a wound infection even though only redness and swelling were recorded, contrary to the requirement for four signs or symptoms. Another resident with a breast abscess was started on Bactrim and topical mupirocin without an infection report form or log entry until several days later, and the form later contained an erroneous fever entry that conflicted with the infection log. A third resident on Levaquin for pneumonia initially lacked a completed McGeer form and log entry, and only later was documented as meeting all required pneumonia criteria, with the LPN acknowledging the review was not done in a timely manner despite an existing antibiotic stewardship policy requiring such review.
A resident with dementia, a history of falls, and documented goal-directed wandering, who wore elopement alert bracelets, exited the building without staff awareness after previously attempting to leave through a dining room door on prior occasions. On the night of the incident, no door alarms sounded, and the resident was later found outside near the facility driveway. Staff and maintenance reported that exit door alarm systems, including Wander-guard and other alarms on the front and dining room doors, functioned inconsistently, sometimes requiring multiple attempts to activate, sometimes failing to lock or alarm, and sometimes remaining ajar so they did not secure or alarm at all. There was no documentation that staff checked the resident’s bracelets or the doors’ functioning at the time of the elopement.
Narcotic sheets and shift-to-shift count records for controlled substances were found to be incomplete and inconsistent, with missing signatures, incorrect counts, and documentation errors. LPNs reported inconsistent procedures for counting and documenting, and the DON identified blank spots and missing signatures for the administration of medications such as Tramadol and Ativan. These failures affected multiple residents receiving controlled substances.
Multiple residents with significant medical needs did not receive timely assistance with ADLs, such as toileting and bathing, due to inadequate CNA staffing. Call light audits and resident interviews confirmed prolonged wait times for help, missed showers, and episodes of incontinence, with only one CNA available during a critical period. The DON confirmed that the staffing shortage directly led to these delays in care.
The facility failed to maintain adequate CNA staffing, resulting in only one CNA being available to care for all residents during a critical period. This led to significant delays in call light response, missed showers, and unmet ADL needs for several residents with complex medical conditions. Staff and residents reported long wait times for assistance, episodes of incontinence, and missed activities, with documentation confirming the staffing shortfall and its impact on resident care.
Surveyors found that the facility did not accurately and completely document the administration of controlled substances for several residents. Controlled Drug Records showed that medications such as Hydrocodone-Acetaminophen, Tramadol HCL, Ativan, and Oxycodone-Acetaminophen were administered, but the corresponding entries were missing or incomplete in the MAR. The DON confirmed these discrepancies and acknowledged that all medication administrations should be properly documented according to facility policy.
A cognitively intact resident with multiple chronic conditions was involved in an incident where discrepancies were found between controlled drug records and MARs for Tramadol and Ativan, with the resident unaware of receiving pain medication. The DON identified suspicious documentation patterns and reported the concern to the Administrator, but the required self-report to state authorities was not filed within the mandated timeframe, resulting in a deficiency for failure to timely report suspected misappropriation.
A CNA did not follow infection control protocols during incontinence care for a resident with multiple health conditions, failing to wash hands or change gloves after perineal care and placing soiled linens on the floor instead of in a designated container. The DON confirmed these actions were not in line with facility policy.
The facility failed to properly assess and manage urinary incontinence for two residents, leading to deficiencies in care. One resident, with multiple diagnoses, was occasionally incontinent but not placed on a toileting program, with incomplete bladder assessments. Another resident, with severe cognitive impairment, had inaccurate bladder assessments and was not on a toileting program. The facility lacked procedures to determine eligibility for such programs, relying on nurse judgment, and did not effectively implement policies to restore bladder function and prevent infections.
A resident with chronic respiratory issues experienced a delay in response to an oxygen concentrator alarm, which was set to zero flow. Staff did not initially respond to the alarm or the call light, leading to the resident experiencing breathing difficulties. The issue was eventually addressed by an RN who replaced the concentrator and corrected a kinked oxygen tube, improving the resident's oxygen saturation.
A facility failed to obtain a physician's order for a resident using a reclining geri chair, as observed during a survey. The resident, with impaired cognition and multiple diagnoses, was using the chair for comfort and safety without a documented order. Staff interviews confirmed the absence of a required order and related policy.
The facility failed to update PASRR documents for two residents, leading to inaccuracies in reflecting new diagnoses and medications. One resident's PASRR did not include a dementia diagnosis, while another's did not reflect new diagnoses of adjustment disorder with depression and anxiety, nor the associated medications. These discrepancies were confirmed by a Corporate Registered Nurse.
The facility failed to accurately complete PASRR assessments for two residents. One resident was admitted with bipolar disorder and prescribed Lamictal, but the PASRR did not reflect this medication. Another resident with schizophrenia and anxiety was prescribed Valium and Seroquel, but the PASRR only noted schizophrenia and Seroquel. These discrepancies were confirmed by facility staff.
A resident with severe cognitive impairment and multiple health conditions did not receive a timely Furosemide injection as ordered by the physician to address swelling. Despite the medication being available in the facility's emergency supply, it was not administered until the following morning. The DON confirmed the delay.
A facility failed to maintain a resident's mobility and range of motion. The resident, with severe cognitive impairment and multiple diagnoses, was observed with her legs dangling from her wheelchair, unsupported by footrests. This was confirmed by the ADON, who repositioned the resident's legs. The care plan included interventions for repositioning due to osteoporosis, but the facility's positioning policy was not followed.
A resident with severe cognitive impairment and multiple health conditions, including a history of COVID-19, experienced shortness of breath and low oxygen saturation. Oxygen was administered without a physician's order, which the DON confirmed was a deficiency in respiratory care.
The facility failed to ensure proper laboratory monitoring and documentation for two residents receiving medication for hypothyroidism and hyperlipidemia. One resident did not have a lipid panel conducted for pravastatin monitoring, and their high thyroid levels were not addressed until much later. Another resident's low TSH levels were not addressed by the previous NP, despite increased agitation and confusion, until a new NP ordered a recheck.
A resident was prescribed Depakote without an appropriate indication, as there was no evidence of a seizure disorder diagnosis or evaluation justifying its use. The medication was initially used for a seizure disorder and later for hallucinations, despite the resident having no seizure history. Interviews confirmed the absence of any seizure diagnosis or activity.
A resident with mood disorder and anxiety was incorrectly administered an extra 500 mg of Depakote due to a transcription error in the medication orders. The psychiatric CNP had ordered an increase to two 250 mg tablets in the morning and 250 mg at night, but the error led to the resident receiving additional medication for two days.
A resident with a history of dysphagia and other conditions experienced issues with ill-fitting dentures and missing lower dentures, which were not promptly addressed by the facility. Despite having sores from the dentures, the resident's MDS inaccurately reported no dental problems. Staff were unaware of the missing dentures until a surveyor's visit, and there was no documented follow-up to offer alternative dental consultations after the resident refused the facility's services.
The facility failed to ensure appropriate antibiotic use for three residents, as their infections did not meet McGeer's criteria. Despite being informed, the physician continued prescribing antibiotics without documented clinical rationale, contrary to the facility's antibiotic stewardship policy.
A resident with severe cognitive impairment and multiple health conditions experienced shortness of breath and required supplemental oxygen. The facility failed to notify the resident's family representative and physician of this change in health status, as confirmed by the DON. This oversight was identified during a complaint investigation.
Failure to Provide Adequate End-of-Life Pain and Anxiety Management for Hospice Resident
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate end-of-life care, pain management, and monitoring for a hospice resident admitted for comfort-focused services. The resident had advanced pancreatic cancer with liver metastases, severe pain, depression, insomnia, and total dependence for care. Prior to transfer, the inpatient hospice facility documented severe pain (7/10), facial grimacing, restlessness, agitation, and multiple non-verbal pain indicators, and had the resident on an active regimen of Roxanol, Morphine, MS Contin, Ativan, and other medications for pain and anxiety. Hospice records show that on the morning of transfer, the resident received multiple doses of Roxanol, Morphine, and Ativan for pain, restlessness, and facial grimacing, and that hospice staff faxed all paperwork, including signed scripts for Roxanol and an e-scribed Ativan order, to the receiving facility and verbally informed an LPN that the Roxanol script was signed and should be available from the facility’s pharmacy. Upon admission to the facility, critical admission processes and assessments were not completed. The nursing admission checklist had blank sections for code status, consents, physician-verified orders, diet, and nursing assessments, and it was not signed by the nurse. Multiple required assessments, including admission, bowel and bladder, Braden, fall, oral, TB, vitals and pain evaluation, AIMS, and elopement, were left blank; only a functional assessment and a pressure ulcer assessment (completed the day after admission) were documented. There was no evidence that an acute plan of care was initiated. Admission orders showed no medication orders, no diet orders, and no urinary catheter orders, despite hospice transfer information listing multiple active pain and anxiety medications and catheter care instructions. A drafted progress note by an LPN stated that consents were signed, history obtained, and medications reviewed with the physician, but also stated “No medications were ordered at this time” while simultaneously referencing “Morphine and Ativan for comfort,” and there was no evidence that an Ativan order was actually entered. The only documented facility order for symptom control was Morphine 20 mg three times daily, and this order was not implemented in a timely or consistent manner. Pharmacy records show the Morphine order was sent to the pharmacy late in the morning, pulled from the emergency box in the afternoon, but the first documented administration did not occur until 7:30 p.m., several hours after admission and after the resident’s wife reported ringing the call light for pain medication without response. The MAR shows only two doses of Morphine 20 mg given (bedtime on the day of admission and the morning of the next day), both signed by a medication technician who documented a pain score of zero, with no evidence of a comprehensive pain assessment before administration. The Morphine control sheet, however, reflects three doses signed out, including a 1:50 p.m. dose on the second day that was not documented on the MAR. There was no documentation that Ativan was ordered or administered, despite hospice and pharmacy confirmation that Ativan orders were submitted, and despite an LPN telling the hospice nurse that an as-needed Ativan dose had been given. On the second day, a visiting hospice RN documented that the resident’s wife wanted him returned to inpatient hospice for pain control and that the resident’s pain level was 9/10. The hospice RN recorded that an LPN stated the resident “was fine until his wife got here” and described the wife as unrealistic about his decline. The LPN reported having given Ativan at 10:00 a.m. and that Morphine was due at 2:00 p.m., but there was no corresponding Ativan order, control sheet, or MAR entry. The resident’s wife reported that staff attempted to force feed the resident despite his having had no intake for two days, that call lights for pain medication were unanswered, and that when she requested liquid Morphine and Ativan for his obvious pain and restlessness, staff refused or stated it was not time for his medication and gave multiple excuses for the lack of Ativan. Photos provided by the wife and reviewed by facility leadership showed the resident at the edge of the bed, restless and trying to get up, with facial grimacing consistent with pain. After transfer back to the inpatient hospice facility later that day, hospice records show frequent administration of Morphine, Roxanol, Ativan, and Haldol for pain, anxiety, and restlessness until the resident’s death the following day. Corporate and hospice representatives confirmed that, while multiple pain and anxiety medications were ordered at the time of transfer, the facility only had a Morphine order in place, did not complete admission assessments or pain evaluations, and did not implement or document the full ordered pain and anxiety regimen during the resident’s stay. This deficiency represents non-compliance investigated under Master Complaint Number 2789590 and Complaint Number 2785293.
Failure to Administer Ordered Migraine Medications and Monitor Pain/Blood Pressure
Penalty
Summary
The deficiency involves the facility’s failure to implement a comprehensive, individualized, and effective pain management program for a resident with a known history of severe, intractable migraines. The resident was admitted with diagnoses including migraine without aura, intractable, with status migrainosus, anxiety, depression, cerebrovascular disease, fibromyalgia, and hypertension. Admission orders included Aspirin, Gabapentin, Losartan, Metoprolol, and PRN Acetaminophen for pain. Early documentation showed incomplete vital signs and pain assessments on 11/26, and on 11/27 the resident reported posterior neck pain rated 4/10, occurring daily, with an assessment indicating she was alert and oriented. The care plan for potential alteration in comfort related to fibromyalgia directed staff to administer medications as ordered and per resident preference/request, encourage early reporting of pain, and observe for signs and symptoms of pain. Over the next two days, the resident experienced escalating pain and migraine symptoms. On 11/27, an LPN documented administering Acetaminophen 325 mg (two tablets) for a headache unrelieved by environmental measures, with the medication noted as effective. On 11/28 at 3:16 A.M., another LPN documented the resident was vomiting and complaining of headaches causing her to vomit; Tylenol 325 mg (two tablets) was given and documented as effective. Later on 11/28, after discussion among the nurse, the resident, and the resident’s daughter with a nurse practitioner, new orders were obtained for Topamax for migraines, Imitrex PRN for acute migraines, Magnesium, and Perphenazine, along with a psychiatry consult. However, review of the MAR/TAR for November showed no evidence that Topamax or Imitrex were administered after these orders were written, and pain levels on 11/28 and 11/29 were marked as not applicable despite prior documentation of pain scores of 8 and 10 and the MDS indicating frequent severe pain affecting sleep and daily activities. On 11/29, the resident’s daughter contacted the facility reporting that her mother had not received her medications. The assigned LPN later stated she was responsible for both Assisted Living and the skilled unit that day, and that when the daughter called, she told her she was preparing to pull the resident’s medications. The LPN acknowledged she did not administer Topamax because she believed it was scheduled for the afternoon and was unaware of the new Imitrex PRN order from the previous day. She confirmed that neither Topamax nor Imitrex had been administered and that she did not give PRN Tylenol for the resident’s headache, only the scheduled Gabapentin. The daughter subsequently arrived at the facility, found the resident covered in vomit with vomit on the floor, and requested transfer to the emergency room. The LPN obtained an order to send the resident to the hospital but did not complete a transfer form. Hospital records documented admission for intractable headaches with vomiting and hypertensive emergency, with an emergency room blood pressure of 200/100 mm/Hg and severe headache rated 9/10. The resident, her daughter, and the DON later confirmed that ordered migraine medications were not administered and that blood pressure monitoring was not performed as required, in contrast to the facility’s pain management policy, which required daily pain monitoring and assessment before and after PRN pain medication administration. The resident and her daughter reported that the resident did not receive her migraine medications as ordered and that her blood pressure was not adequately monitored, leading to rehospitalization three days after admission. The daughter stated she frequently could not reach staff by phone and often could not find staff when visiting, and that her calls to the DON were not returned. The resident reported that she believed she was supposed to receive Hydralazine for migraines, as she had prior to admission and in the hospital, but did not think she was receiving all of her medications correctly at the facility. The DON confirmed that the resident did not receive her ordered medications and that staff failed to monitor her blood pressure, and the facility’s pain management policy specified recognition, evaluation, and management of pain consistent with assessment and care plan, including daily monitoring of pain levels and assessment of PRN pain medication effectiveness. These documented failures culminated in the resident’s transfer and hospitalization for intractable migraines with vomiting and hypertension.
Failure to Maintain Comprehensive Infection Surveillance and Trending
Penalty
Summary
The facility failed to maintain a comprehensive infection prevention and control program that included effective tracking and monitoring for infection trends, potentially affecting all 37 residents. Review of the infection control trending tools from 10/2025 to 03/2026 showed that the facility used a map with a color-coded key for different infection types (respiratory, gastrointestinal, UTI, wounds, and others), but there was no documentation of specific infection types or other details needed to identify patterns. This meant there was no evidence that infections were being trended in a way that would reveal patterns by type or location. Further review of the infection log from 12/2025 to 03/2026 showed that, after implementation of a new log, multiple UTIs and other infections were recorded without documentation of the causative organism or, in some cases, the site of infection. Specifically, in December there were four UTIs without organisms listed; in January, three UTIs without organisms; in February, seven UTIs without organisms and two infections without site or organism; and in March, one UTI without an organism. During an interview, the IP/LPN confirmed that infections were not being monitored for trends by type and that most UTIs did not have culture results to identify organisms, and reported having previously voiced concerns to the former DON but was told not to contact providers and to administer antibiotics as ordered. The facility’s infection control policy required investigation, monitoring, identification, control, and surveillance of infections, including completion of infection reports, obtaining antibiotic orders upon proper microorganism identification if necessary, updating the surveillance map with type and location of infections, and discussing patterns in weekly QA meetings, which was not reflected in the documented practice.
Lack of Qualified Infection Preventionist and Inadequate Antibiotic Stewardship
Penalty
Summary
The facility failed to have a qualified, designated Infection Preventionist (IP) who effectively monitored and implemented the Antibiotic Stewardship Program for all 39 residents. Upon survey entrance, the facility identified an LPN as the IP, but review of the March 2026 infection control log showed the facility did not meet antibiotic stewardship requirements. Documentation revealed a lack of understanding of the need for hospital documentation to support antibiotic use when residents returned from the hospital, and problems with the timing and accuracy of completing McGeer’s evaluations, which led to errors in determining whether residents met criteria for antibiotic use. During interviews, the identified LPN stated she had not performed the IP role since 2019 and was hired in October 2025 as the MDS nurse, later taking over infection control in December 2025 at the request of the former DON. She reported completing an IP course in February 2021 but was unable to provide a certificate, and her former employer could not immediately supply documentation of her training or continuing education. She confirmed she had not renewed her IP training every two years and had only taken standard infection control bloodborne pathogen education through Relias with her former employer. During the survey, the facility did not provide an IP certificate for this LPN, although it did provide an IP Certificate of Training for another LPN who was not yet serving as IP. Review of the facility’s IP policy showed it did not require a certificate of completion of an IP program or ongoing professional education to maintain competency, and it did not specifically address antibiotic stewardship in the nursing home setting.
Failure to Maintain Functioning Call Light System and Timely Response to Resident Calls
Penalty
Summary
The deficiency involves the facility’s failure to ensure a functioning call light system that remained active until staff responded, affecting resident bathrooms and bathing areas and potentially all 37 residents. A resident’s daughter reported via email that her mother’s visitor had to ask someone in the hallway to check on the resident after waiting a long time for a response to the call light; the person who checked stated the resident was dry, but the visitor could smell urine and knew this was not accurate. The resident was later taken to the bathroom by others, including a physical therapist, who stated that because the resident was not bearing weight on her legs, they would not be able to continue taking her to the bathroom. The daughter expressed concern that her mother would be incontinent of urine and stool and remain so for hours before being changed, and that even when calling out for help, it took an extended time for assistance to arrive, if at all. She also stated that CNAs were supposed to check residents every two hours but did not, and that she had observed this pattern on each of her visits. During the survey, a state surveyor activated a resident’s call light and observed that it remained active for 16 minutes and 15 seconds before resetting, requiring re-activation by the resident. The surveyor activated the call light at 2:22 P.M., again at 2:33 P.M. while it was still red, and again at 2:38 P.M. after the red light disappeared, with staff not answering until 2:40 P.M. The CNA who responded confirmed she was alerted via walkie talkie but could not state when the call light was first activated. The maintenance director and assistant verified through the call system computer that the call light had been on for 16 minutes and 15 seconds before resetting and then was activated again, confirming the system automatically resets after that time. An anonymous staff member also confirmed that call lights were not answered timely and that residents had voiced concerns. The facility’s call light policy stated that call lights would be silent only after residents’ needs were met, which was not followed in these instances.
Failure to Implement and Document Pressure Ulcer Prevention and Treatment
Penalty
Summary
The deficiency involves the facility’s failure to provide timely and appropriate pressure ulcer prevention and treatment for a resident at risk for skin breakdown. The resident was re-admitted after a left hip fracture with open reduction and internal fixation and had known risk factors including peripheral vascular disease, incontinence, impaired cognition, dependence on staff for mobility and transfers, frequent urinary incontinence, and bowel incontinence. A Braden assessment completed after readmission identified the resident as at moderate risk for pressure ulcers, but there was no evidence that new preventive interventions were implemented at that time. The resident’s care plan called for weekly skin assessments and a pressure redistribution mattress, but after readmission there was no documented skin assessment until the resident’s daughter identified a coccyx skin alteration, and the resident did not have pressure-reducing devices for bed or chair, was not on a turning/repositioning program, and had no documented nutritional or hydration interventions for skin management. The resident’s daughter submitted a concern form reporting that after the resident’s return from the hospital, the RN did not properly check the resident back into the facility and that staff were unaware of a coccyx pressure ulcer the daughter observed, which she described as several inches in size and facility-acquired. A protective dressing was first applied only after the daughter brought the ulcer to staff attention. Subsequent assessment by a consulting wound nurse practitioner documented a new in-house acquired wound on the sacrococcygeal area initially staged as a Stage II pressure ulcer with moderate serosanguineous drainage, and later facility wound documentation described the same area as an unstageable pressure ulcer with extensive eschar. The wound later cultured positive for proteus and pseudomonas, and the resident was treated with antibiotics. The wound practitioner also documented new suspected deep tissue injuries on both heels, with measurements recorded for the left heel on the day of identification and delayed documentation of right heel measurements several days later. Treatment orders were initiated for cleansing and dressing the coccyx/sacral and buttock areas with mesalt and dry dressings daily, use of an air mattress, heel boots as tolerated, offloading, and barrier cream. However, the treatment administration record showed missed wound treatments on specific days for the coccyx/sacral area and missed heel treatments on at least one day, with no documentation that the resident refused care. Observation showed that heel boots ordered for prevention were not in place while the resident was in bed, despite no recorded refusals and staff confirmation that the boots were tolerated. The DON confirmed that staff did not administer certain ordered treatments, that the coccyx pressure ulcer was first identified by the family rather than staff, that no new interventions were implemented when the resident’s Braden score increased from low to moderate risk, and that the care plan for the pressure ulcers contained only the intervention to provide treatments as ordered, contrary to the facility’s wound and skin care policy requiring timely risk assessment, repeat skin assessment within 24–72 hours of admission, and implementation of resident-specific preventive interventions.
Failure to Implement Care-Planned Fall-Prevention Interventions
Penalty
Summary
The deficiency involves the facility’s failure to implement fall-prevention interventions as outlined in a resident’s care plan. The resident was admitted and later re-admitted with diagnoses including a displaced intertrochanteric fracture of the left femur, hypotension, urinary incontinence, dizziness, difficulty walking, and muscle weakness. The resident’s fall risk care plan, addressing dizziness, impaired gait, muscle weakness, and psychoactive medication use, was initiated on 03/02/18 and revised on 10/21/25 to include specific interventions: bright colored paper as a visual aid to prompt the resident to ask for help and use the call light system, bright colored tape on wheelchair brake handles as visual reminders, and dycem on the wheelchair seat. On observation, surveyors and RN #204 noted that these care-planned interventions were not in place. There was no bright colored paper in the resident’s environment to cue use of the call light, no bright colored tape on the wheelchair brake handles, and no dycem on the wheelchair seat, despite these being listed in the fall care plan. RN #204 reported that the resident had experienced a fall with fracture the previous month and had received a new wheelchair, but staff had not applied the bright colored tape or dycem to the new wheelchair, and the signs in the room were not bright colored as specified in the plan of care. The resident’s daughter stated she believed the facility failed to implement preventive measures to prevent her mother’s fall that resulted in a fracture and reported that, despite her request, she had not yet received information about the fall and the care plan. Review of the facility’s Fall Policy and Procedures confirmed that the interdisciplinary team is required to develop and implement fall interventions based on assessed risk factors and to update the fall care plan in the electronic record.
Failure to Provide Ordered Extra Fluids for Hydration
Penalty
Summary
The deficiency involves the facility’s failure to provide ordered fluids to maintain a resident’s hydration status. The resident had diagnoses including recurrent urinary tract infections, hypotension, gastric reflux, protein-calorie malnutrition, and dysphagia, and had a dietary recommendation for 1950 ml fluid intake daily. After a hip fracture and readmission, the dietitian documented a recommendation and an order was obtained for an extra 240 ml of fluids with lunch and dinner, and this was also reflected on a diet order and communication form. Fluid intake records from 02/11/26 to 03/12/26 showed the resident’s intake per meal ranged from 60–240 ml, with an average daily intake of 760 ml, and there were days with missing meal intakes and several recorded refusals. There was no evidence in the records or care plans that the ordered extra 240 ml of fluids at lunch and dinner was being consistently provided or documented. Surveyor review of a supper meal ticket showed no indication of the extra 240 ml fluid order, and observation of the resident at supper revealed only one 240 ml cup of beverage and a 120 ml cup of UTI supplement, not the ordered additional fluids. The Dietary Manager stated she was unaware of the extra fluid order and confirmed that special dietary instructions should appear on the meal ticket and a reminder sheet in the kitchenette; the extra fluid order was not listed on that sheet. An LPN reviewed the orders with the surveyor and confirmed the resident was supposed to receive extra fluids with lunch and dinner, but this had not been communicated to dietary. The resident’s daughter reported concerns about inadequate hydration, including decreased urination, dark urine, and recurrent urinary tract infections, and stated she did not feel her concerns about her mother’s hydration needs had been addressed.
Failure to Maintain Accurate and Consistent Medical Records and Treatment Orders
Penalty
Summary
The facility failed to maintain accurate and complete medical records for multiple residents. For one newly admitted resident, the medical record contained no listed medical diagnoses under the diagnoses category, with the medication orders, or in the care plan at the time of review. The DON confirmed that the resident’s diagnoses were not entered at admission and were only added six days later. For another resident with a history of a fall and left femur fracture, physician orders included nonskid strips on the bathroom floor in front of the commode every shift and visual reminders in the bathroom to use the call light for assistance with transfers twice a day. March and April 2026 treatment sheets showed staff signing off twice daily that these interventions were in place. However, the DON verified that this resident did not have fall strips in front of the toilet or a sign as a reminder to call for assistance, and that the facility had removed these interventions from the plan of care after the resident returned from the hospital and was no longer using the bathroom. The DON acknowledged that the corresponding physician orders were not discontinued and that nursing staff continued to document completion of treatments that were not actually in place. For another resident admitted with multiple diagnoses including cerebral infarction, protein calorie malnutrition, adjustment disorder with anxiety, anorexia, GERD, constipation, glaucoma, vascular disease, history of falling, muscle weakness, and difficulty walking, the record showed an in-house Stage II pressure ulcer to the left outer ankle. Active physician orders included one to pad and protect a healed left lateral ankle pressure ulcer twice weekly and as needed, and another to cleanse the left outer ankle and apply duoderm on specified days. The DON confirmed there were two contradicting active orders and that the pad and protect order was present in the physician orders but did not appear on the treatment sheet for staff to sign off.
Failure to Implement Effective Antibiotic Stewardship and McGeer Criteria Review
Penalty
Summary
The deficiency involves the facility’s failure to implement an effective antibiotic stewardship program that ensured appropriate antibiotic use and timely application of McGeer criteria. Surveyors found that the Infection Preventionist (an LPN) was off work over a weekend, and during that time multiple residents were started on antibiotics without any determination of whether they met McGeer criteria. The Director of Nursing and the Infection Preventionist acknowledged that when the Infection Preventionist is off, no one performs her infection control duties, including reviewing new antibiotic orders against McGeer criteria. As a result, residents were receiving antibiotics before any assessment of criteria, and the facility was administering antibiotics prior to notifying the physician if criteria were not met or obtaining a rationale for antibiotic use without meeting criteria. One resident had a history of multiple chronic conditions including acute respiratory failure with hypoxia, chronic pain syndrome, hypertension, hyperlipidemia, morbid obesity, syncope, chronic congestive heart failure, depression, GERD, insomnia, osteoarthritis, and weakness. This resident developed a full-thickness wound on the left third toe with serosanguinous drainage, erythema, exposed bone, tenderness, warmth, and slight edema. A wound nurse practitioner ordered clindamycin and transfer to the emergency room for suspected bone involvement and infection; the resident returned on doxycycline for wound infection. The resident was entered on the infection log as meeting McGeer criteria for cellulitis/soft tissue/wound infection, but the McGeer Infection Report Form showed only redness and swelling were documented. The Infection Preventionist incorrectly marked that the infection met McGeer criteria despite only two signs and symptoms being present, instead of the required four, and stated she had been told only one sign or symptom was needed and that she had not done infection control since 2019. Another resident, admitted with diagnoses including above-knee amputation, anxiety disorder, diabetes, hypertension, hyperlipidemia, major depressive disorder, and muscle weakness, was started on Bactrim DS and topical mupirocin for a large, purple/red, hard abscess under the right breast that was warm to touch and afebrile at the time. This resident was not initially entered on the infection log, and no McGeer Infection Report Form was completed when the antibiotic was ordered because the Infection Preventionist was off duty. Several days later, nursing documentation described drainage, yellow slough, surrounding redness, warmth, and a temperature of 99.2°F, and a McGeer Infection Report Form was then completed. The form indicated heat, redness, serous drainage, and fever, but the Infection Preventionist did not indicate on the form whether criteria were met, and the infection log was later revised to show the resident did not meet criteria. The DON later verified that only one temperature above 99°F had been documented, which would not meet the constitutional fever criterion, making the fever marking an error. A third resident was receiving Levaquin for a “culture infection” on an every-48-hour schedule. This resident was not initially listed on the infection log, and there was no completed McGeer Infection Report Form at the time of surveyor review. The Infection Preventionist stated she had started but not completed the form and believed the resident would not meet criteria because of an upper respiratory infection. A subsequent infection report form documented pneumonia, with all three required criteria checked: chest radiograph interpreted as pneumonia or new infiltrate, new or changed lung exam abnormalities, and leukocytosis. A revised infection log then listed this resident as meeting criteria for antibiotic use, with pneumonia, hypoxia, shortness of breath, and gram-negative rods noted. The Infection Preventionist confirmed that the McGeer Infection Report Form was not completed in a timely manner to determine antibiotic stewardship for this resident and that it was not timely identified whether the physician needed to be called if criteria were not met. Review of the facility’s Antibiotic Stewardship Program policy, revised in 2017, showed that all residents with newly diagnosed infections using antibiotics were to be reviewed for appropriate utilization, including review of infection symptoms prior to initiation, consideration of an antibiotic holiday when there was no proof of review, obtaining and reviewing culture and sensitivity results, and discussing results and treatment recommendations with the primary care physician to ensure responsible antibiotic use. The policy also required prescribers to document dose, duration, and indication for all antibiotic use. Despite this policy, the survey findings demonstrated that residents were started on antibiotics without timely or accurate application of McGeer criteria, infection logs were incomplete or delayed, and the Infection Preventionist lacked current knowledge of the criteria and did not consistently communicate with physicians regarding antibiotic appropriateness when criteria were not met.
Failure to Maintain Functional Exit Door Alarms Resulting in Resident Elopement
Penalty
Summary
The deficiency involves the facility’s failure to maintain exit doors and related elopement alarm systems in good repair to prevent elopement of a resident identified as an elopement risk. The resident had multiple diagnoses including dementia, psychotic and mood disturbances, unsteady gait, history of falls, and a documented history and pattern of goal-directed wandering and elopement or attempted elopement. Progress notes documented that on two consecutive days the resident had previously gone out or attempted to go out the dining room doors and had to be redirected back into the facility. The resident wore elopement alert bracelets intended to lock and alarm exit doors when in proximity. On the night of the elopement, staff last observed the resident sitting in front of the nurse station shortly before he was discovered outside. An anonymous neighbor alerted the facility that the resident had walked out of the building, and he was subsequently found at the end of the driveway near the entrance sign with his walker, fully dressed in outdoor clothing. Staff reported that no door alarms sounded to alert them when the resident exited. There was no documentation that staff checked the resident’s alert bracelets or the functioning of the exit doors and alarm systems at the time of the elopement. Subsequent review and interviews revealed that the facility’s exit door alarm systems, including the Wander-guard and other door alarms, were functioning inconsistently. Maintenance staff acknowledged that weekly alarm checks showed doors sometimes required multiple attempts to function properly and that some issues could not be fixed. Observations by surveyors showed that when elopement bracelets were brought near the front door, the door did not consistently lock or alarm, and staff could exit while holding the bracelets without activation. The front door was sometimes left ajar and therefore did not lock or alarm, and the dining room door’s different alarm system would sometimes alarm without locking and at other times neither lock nor alarm. Staff interviews confirmed that doors were fairly easy to open, did not always close fully, and that no alarms sounded on the night the resident left the building.
Failure to Accurately Document and Administer Controlled Substances
Penalty
Summary
The facility failed to safely administer and accurately document controlled substances for residents identified as receiving these medications. During a medication pass, it was observed that narcotic sheets on a medication cart were not accurately completed, and discrepancies in the shift-to-shift narcotic count records were noted. Documentation errors included incorrect counts, overwriting of numbers, missing signatures from incoming nurses, and incorrect dates on narcotic count forms. Interviews with LPNs confirmed that not all nurses were following the same procedures for counting and documenting controlled substances, making the records difficult to follow and leading to inconsistencies. Further review by the Director of Nursing revealed blank spots on narcotic sheets and missing signatures for the administration of controlled substances such as Tramadol and Ativan for a resident. The physical count of medications did not match the documentation, indicating further errors. The facility's policy required a physical inventory of all controlled substances by two licensed nurses each shift, with immediate reporting of discrepancies, but these procedures were not consistently followed, resulting in inaccurate recordkeeping and potential mismanagement of controlled substances for multiple residents.
Failure to Provide Timely ADL Assistance Due to Inadequate Staffing
Penalty
Summary
The facility failed to provide timely staff assistance with activities of daily living (ADLs) for five dependent residents, as evidenced by record reviews, call light audit reports, and resident and staff interviews. Several residents with significant medical conditions, including acute kidney failure, Parkinson's disease, multiple sclerosis, and mobility impairments, required substantial or maximal assistance with toileting, bathing, and other ADLs. Documentation showed that call lights for assistance remained unanswered for extended periods, with one resident's call light active for over 52 minutes and another for over 36 minutes before staff responded. Residents reported having to wait for long periods, sometimes resulting in incontinence episodes and missed showers or baths, which caused them distress and humiliation. On the date in question, only one CNA was available to provide care for all residents during a specific time frame, despite several residents requiring two-person assistance. The CNA confirmed being unable to answer most call lights in a timely manner and was unable to provide scheduled showers or baths. The Director of Nursing acknowledged that the lack of adequate CNA staffing led to delays in providing necessary ADL assistance to multiple residents. Residents also reported a decline in the timeliness of staff response and the frequency of receiving scheduled showers compared to previous months. Care plans and medical records for the affected residents indicated a need for regular assistance with toileting, bathing, and skin assessments due to their medical conditions and risk factors such as incontinence and decreased mobility. However, documentation and resident interviews confirmed that these interventions were not consistently provided as scheduled, particularly on the day when staffing was insufficient. The deficiency was substantiated by both resident accounts and facility records, demonstrating a failure to meet the residents' needs for timely ADL support.
Failure to Maintain Sufficient Direct Care Staffing
Penalty
Summary
The facility failed to provide sufficient direct care staff to meet the needs of all residents, as evidenced by a period on a specific day when only one Certified Nursing Assistant (CNA) was available to care for 46 residents. The facility's own assessment indicated that an average of five CNAs were required to meet resident needs, and staffing was to be adjusted daily based on census and acuity. However, documentation and interviews confirmed that between 12:19 P.M. and 2:11 P.M. on the day in question, only one CNA was present, resulting in significant delays in responding to call lights and providing assistance with activities of daily living (ADLs), including toileting and bathing. The CNA on duty reported being unable to answer most call lights in a timely manner, with some residents waiting up to an hour for assistance, and was unable to provide scheduled showers or baths. Multiple residents with complex medical conditions, such as multiple sclerosis, chronic kidney disease, Parkinson's disease, and mobility impairments, were directly affected by the staffing shortage. Residents reported waiting extended periods for assistance with toileting, leading to episodes of incontinence and feelings of humiliation. For example, one resident's call light remained unanswered for over 36 minutes, and another resident waited over 52 minutes for help, ultimately resulting in a bowel movement before staff arrived. Residents also reported missing scheduled showers and being unable to participate in facility activities due to lack of timely assistance. Documentation, such as call light audit reports and shower logs, corroborated these accounts. Interviews with staff, including the DON and Administrator, confirmed the staffing shortfall and acknowledged that several residents required two-person assistance for ADLs, which could not be provided with only one CNA on duty. The DON stated that another CNA had been scheduled but was running late, and acknowledged that nurses should have assisted with resident care during the shortage. Residents and staff expressed frustration with the lack of timely response to call lights and unmet care needs, and facility records showed that concerns about staffing and call light response times had been raised by residents but were not adequately addressed.
Failure to Accurately Document Controlled Substance Administration
Penalty
Summary
The facility failed to ensure that medical records were accurate and complete regarding the administration of controlled substances for multiple residents. Surveyors identified discrepancies between the Controlled Drug Record and the Medication Administration Record (MAR) for five residents who were prescribed and administered various controlled medications, including Hydrocodone-Acetaminophen, Tramadol HCL, Ativan, and Oxycodone-Acetaminophen. In each case, the Controlled Drug Record indicated that the medication had been administered at specific times, but the corresponding MAR entries were either missing or incomplete for those administrations. For example, one resident with diagnoses including hemiplegia, dementia, and heart failure had orders for Hydrocodone-Acetaminophen, which was documented as administered in the Controlled Drug Record but not reflected in the MAR for two doses. Another resident with multiple sclerosis, hypertension, and chronic kidney disease received Tramadol HCL and Ativan according to the Controlled Drug Record, but the MAR lacked documentation for these administrations on several dates. Additional residents with complex medical histories, such as chronic obstructive pulmonary disease, diabetes, and chronic pain, also had similar discrepancies between the Controlled Drug Record and the MAR for their prescribed controlled substances. During an interview, the Director of Nursing confirmed the discrepancies and acknowledged that all administered medications should be documented in the medical records at the time of administration, as required by the facility's medication administration policy. The facility's policy specifically states that after administration, documentation must occur in both the MAR and the controlled substance sign-out record. The failure to maintain accurate and complete records for controlled substance administration was observed for multiple residents during the survey.
Failure to Timely Report Suspected Misappropriation of Narcotics
Penalty
Summary
The facility failed to timely report a suspicion of misappropriation of narcotics involving a resident with multiple chronic conditions, including multiple sclerosis, hypertension, major depressive disorder, diabetes mellitus, conversion disorder with seizures, and chronic kidney disease. The resident was cognitively intact at the time of the incident. The Director of Nursing (DON) discovered several blank entries with the same handwriting in the narcotic book, indicating a registered nurse's signature, and found discrepancies between the Controlled Drug Records and the Medication Administration Records (MAR) for both Tramadol and Ativan. The resident reported not knowing about or requesting pain medication. Despite these findings, the DON concluded there was not enough evidence to confirm misappropriation but noted a concerning pattern of documentation errors. The DON immediately reported the suspicion to the Administrator, who, along with the President of Operations, advised the suspension of the nurse involved. However, the Administrator did not timely file a Self-Reported Incident (SRI) with the Ohio Department of Health as required by facility policy, which mandates notification of all alleged violations involving misappropriation within 24 hours. The investigation did not yield sufficient evidence to prove misappropriation, but the failure to report the suspicion in a timely manner constituted the deficiency.
Failure to Follow Infection Control During Incontinence Care
Penalty
Summary
A Certified Nurse Aide (CNA) failed to follow proper infection prevention and control procedures during incontinence care for a resident who required assistance with activities of daily living due to decreased mobility and multiple medical conditions, including heart disease, hypertension, cerebrovascular disease, and a femur fracture. During the observed care, after cleansing the resident's perineal area following a bowel movement, the CNA did not wash her hands or change gloves before applying barrier cream and a new incontinence brief. Additionally, the CNA placed soiled linens on the floor of the resident's room instead of placing them in a bag or soiled linen container as required. The CNA confirmed during the observation that she did not perform hand hygiene, change gloves, or use a linen bag for soiled linens during the care process. The Director of Nursing also confirmed that proper procedures were not followed, stating that hands should be washed between perineal care and donning new gloves, and soiled linens should be immediately placed in a bag or linen barrel. The facility's perineal care policy required gloves to be worn and soiled items to be placed on an impermeable barrier, with gloves to be removed and hands washed following care, but did not provide specific guidance on hand hygiene or glove changes when applying barrier cream or a new brief.
Inadequate Urinary Incontinence Management for Residents
Penalty
Summary
The facility failed to comprehensively assess and manage urinary incontinence for two residents, leading to deficiencies in their care. Resident #45, who was admitted with multiple diagnoses including diabetes and heart disease, was noted to be occasionally incontinent of urine. Despite being aware of the need to toilet, the resident was not placed on a toileting program. The bladder assessments for this resident were incomplete, with sections on the type of incontinence and a three-day tracker left blank. The Director of Nursing (DON) confirmed that the resident experienced a decline in urinary function and would have benefited from a toileting program, but the facility lacked a procedure to determine eligibility for such a program. Resident #57, who had severe cognitive impairment and was frequently incontinent of urine, also did not receive a toileting program. The resident's bladder assessments were inaccurate, with a three-day bladder tracker indicating no urination for three days. The assessments failed to identify the type of incontinence or develop a treatment plan to prevent decline or improve bladder function. The DON acknowledged these inaccuracies and the absence of a policy to determine program eligibility, relying instead on the judgment of the nurse completing the assessments. The facility's policies on bowel and bladder assessment and incontinence, as well as the incontinence policy, were not effectively implemented. These policies were intended to ensure residents received appropriate treatment to restore bladder function and prevent infections. However, the facility did not perform adequate incontinence assessments or provide appropriate treatment and services, as evidenced by the incomplete assessments and lack of toileting programs for the affected residents.
Plan Of Correction
The facility failed to ensure to comprehensively assess residents' urinary incontinence to determine the type of bladder incontinence and to develop and implement an appropriate treatment plan to maintain and/or restore the resident's bladder function. This affected Resident #45 and #57. Resident #57 no longer resides in the building. Resident #45's bowel and bladder were evaluated, and a program was started on 3/12/2025 by the Assistant Director of Nursing and Director of Nursing. To identify other potentially affected residents, an audit of residents' bowel and bladder patterns was conducted for all residents, completed on 3/20/2025 by the Assistant Director of Nursing. To prevent reoccurrence, education was conducted for all licensed nursing staff regarding bowel and bladder policy and monitoring, completed on 3/20/2025 by the Director of Nursing. To evaluate the preventative actions taken, audits of bowel and bladder assessments for three residents will be conducted three times a week for four weeks by the Director of Nursing or designee. Audit findings will be reviewed with the QAPI committee weekly for recommendations.
Failure to Address Oxygen Concentrator Alarm Timely
Penalty
Summary
The facility failed to address a resident's oxygen concentrator alarm in a timely manner, affecting a resident with multiple health conditions including dependence on supplemental oxygen, pneumonia, chronic respiratory failure with hypoxia, hypertension, heart disease, COPD, hyperlipidemia, and tobacco use. The resident's care plan required continuous oxygen at three liters via nasal cannula and regular oxygen saturation checks. During an observation, the resident's oxygen concentrator was alarming due to a low flow rate set at zero, but staff passing by did not respond to the alarm. The surveyor activated the call light, but it went unanswered for several minutes, during which the resident expressed difficulty breathing and opened a window for relief. Eventually, a CNA and an RN were alerted to the situation. The RN assessed the concentrator and determined a new one was needed. However, the new concentrator also failed to work properly due to the oxygen tubing being kinked around the resident's neck. After the tubing was straightened, the resident's oxygen saturation was initially low at 81 percent but improved to 90 percent with deep breathing instructions. The deficiency was confirmed by the RNs present during the observation.
Plan Of Correction
The facility failed to ensure a resident's oxygen concentrator alarm was addressed timely for resident #45. Resident #45 was evaluated immediately, and the issue was addressed with the concentrator by switching the concentrator and fixing kinked tubing, by the Assistant Director of Nursing on 3/10/2024. To identify other potentially affected residents, an audit of all residents was conducted by the ADON with oxygen on 3/10/2025 by the Director of Nursing/designee for kinked tubing or malfunctioning concentrators. To prevent reoccurrence, education was conducted for all licensed nursing staff regarding oxygen monitoring and observation of equipment and tubing on 3/20/2025 by the Director of Nursing/designee. To evaluate preventative actions taken, audits of call for 3 residents 3 times a week for 4 weeks will be conducted by the Director of Nursing/designee. Audit findings will be reviewed with the QAPI committee weekly for recommendations.
Lack of Physician's Order for Reclining Chair Use
Penalty
Summary
The facility failed to ensure that a physician's order was in place prior to the use of a reclining safety and enabling chair for a resident. This deficiency was identified during an annual survey, where a resident was observed using a reclining geri chair without a corresponding physician's order. The resident had a history of chronic obstructive pulmonary disorder, white matter disease, and diabetes mellitus, and was noted to have significantly impaired cognition. Despite an assessment completed earlier indicating the chair was used for comfort and safety, there was no evidence of a physician's order in the resident's medical record. Interviews with a registered nurse and the Director of Nursing confirmed the absence of a physician's order and a facility policy regarding the use of such chairs.
Inaccurate PASRR Documentation for Residents
Penalty
Summary
The facility failed to ensure that Pre-Admission Screening and Resident Review (PASRR) documents accurately reflected new diagnoses and medications for two residents. Resident #38 was admitted with multiple diagnoses, including dementia, but the PASRR document incorrectly indicated there was no diagnosis of dementia. This discrepancy was confirmed by a Corporate Registered Nurse during an interview. The PASRR document did not reflect the resident's accurate medical condition, which was diagnosed months prior to the assessment. Resident #16 was admitted with schizophrenia and Parkinson's disease, and later received new diagnoses of adjustment disorder with depression and anxiety, which required medication changes. However, the PASRR completed prior to admission did not include these new diagnoses or the associated medications. The facility did not complete a new PASRR to reflect these changes, nor was the cumulative diagnoses list updated to include the resident's past history of anxiety or the new diagnoses. This oversight was confirmed by a Corporate Registered Nurse during an interview.
Inaccurate PASRR Assessments for Two Residents
Penalty
Summary
The facility failed to ensure accurate completion of Pre-Admission Screening and Resident Review (PASRR) assessments for two residents upon their admission. Resident #20 was admitted with diagnoses including bipolar disorder and was prescribed Lamictal for mood stabilization. However, the PASRR completed did not reflect the current use of this medication, as confirmed by the Social Services Designee. This oversight indicates a discrepancy between the resident's medical records and the PASRR documentation. Similarly, Resident #16 was admitted with a history of schizophrenia and anxiety, and was prescribed Valium for anxiety and Seroquel for schizophrenia. The PASRR completed by the hospital staff only noted schizophrenia and the prescription of Seroquel, omitting the diagnosis of anxiety and the prescription of Valium. The Corporate Registered Nurse confirmed the inaccuracies in the PASRR, which did not align with the resident's medical history and current medication orders.
Failure to Administer Timely Medication
Penalty
Summary
The facility failed to provide timely treatment as ordered by the physician for a resident with multiple health conditions, including cardiomyopathy, hypertension, dementia, diabetes mellitus, and a history of COVID-19. The resident was admitted to the facility and had a severely impaired cognition as indicated by a BIMS score of 05. On a specific date, the physician ordered Furosemide 40 mg to be injected intramuscularly once a day for three days to address the resident's swelling. However, the resident did not receive the scheduled dose on the day the order was made. The nursing progress notes indicated that the resident had continued swelling of the legs and labored breathing, and the family was informed of the new medication order. Despite the availability of the medication in the facility's emergency supply, the resident did not receive the Furosemide injection until the following morning. The Director of Nursing confirmed the delay in administering the medication as per the physician's order.
Failure to Maintain Resident Mobility and Range of Motion
Penalty
Summary
The facility failed to provide appropriate care to maintain and improve the range of motion and mobility for a dependent resident. Resident #9, who was admitted with multiple diagnoses including dementia, osteoporosis, and difficulty walking, was observed on multiple occasions sitting in a wheelchair with her lower legs dangling and unsupported on the footrests. This observation was confirmed by the Assistant Director of Nursing, who then repositioned the resident's legs onto the footrests. The resident's medical record indicated severe cognitive impairment and total dependence on staff for certain activities, including transfers and lower body dressing. The care plan noted the potential for discomfort due to osteoporosis, with interventions to assist with repositioning as needed. However, the facility's policy on patient positioning, which aims to ensure comfort and maximize therapy benefits, was not adhered to, as evidenced by the resident's unsupported leg positioning.
Failure to Obtain Physician Order for Oxygen Therapy
Penalty
Summary
The facility failed to obtain a physician order for oxygen therapy for a resident, which constituted a deficiency in providing safe and appropriate respiratory care. The resident, who was admitted with diagnoses including cardiomyopathy, hypertension, dementia, diabetes mellitus, and a history of COVID-19, had a severely impaired cognition as indicated by a BIMS score of 05. On a specific date, the resident experienced shortness of breath with an oxygen saturation of 86% on room air and a respiratory rate of 24 breaths per minute, accompanied by audible wheezing. Oxygen was administered at 2 liters per minute via nasal cannula without a physician's order. The Director of Nursing confirmed the absence of a physician order for the oxygen therapy and acknowledged that the nurse should have notified the physician to obtain the necessary order.
Failure to Monitor and Address Abnormal Lab Results
Penalty
Summary
The facility failed to ensure proper laboratory monitoring and documentation for two residents receiving medication for hypothyroidism and hyperlipidemia. Resident #28 was admitted with hyperlipidemia and hypothyroidism, yet there was no documented evidence of a hypothyroidism diagnosis in the resident's records. The resident was prescribed pravastatin for hyperlipidemia and Synthroid for hypothyroidism, but there was no evidence of a lipid panel being conducted to monitor the pravastatin, and the last thyroid test was conducted in June 2023, which showed high levels. Despite this, there was no follow-up or adjustment to the Synthroid dosage until much later, and the pharmacy did not recommend any laboratory monitoring for these conditions. Resident #47, diagnosed with hypothyroidism, depression, and anxiety, was receiving Synthroid. The resident's TSH levels were found to be low, indicating a need for medication adjustment, but the previous nurse practitioner did not address this issue. The resident exhibited increased agitation and confusion, prompting a review of laboratory results, which confirmed low TSH levels. However, no immediate action was taken to adjust the medication until the facility reached out to a new nurse practitioner, who then ordered a recheck of the TSH levels.
Inappropriate Use of Depakote for a Resident
Penalty
Summary
The facility failed to ensure that a resident's medication regimen was free from unnecessary drugs, affecting one resident out of five reviewed for medications. The resident, who was admitted with diagnoses including schizophrenia, anxiety, dementia, and diabetes mellitus, was prescribed Depakote, a medication for seizure and mood stabilization, without an appropriate indication for use. There was no evidence in the medical record or hospital records of a seizure disorder diagnosis or any evaluation by a physician or certified nurse practitioner justifying the initiation of Depakote. The Medication Administration Record indicated that Depakote was initially used for a seizure disorder and later for hallucinations, despite the resident having an independent and intact cognition level with no seizure disorder diagnosis. Interviews with the Director of Nursing and the resident confirmed the absence of any seizure diagnosis or activity, highlighting the inappropriate use of the medication.
Medication Administration Error for Psychotropic Medication
Penalty
Summary
The facility failed to administer psychotropic medications as ordered, affecting one resident out of five reviewed for medications. The resident, who was admitted with diagnoses including chronic obstructive pulmonary disease, mood disorder, depression, and anxiety, was evaluated by a psychiatric certified nurse practitioner (CNP) who increased the dosage of Depakote to two 250 mg tablets in the morning and 250 mg at night. However, the new order was transcribed incorrectly into the medical record and Medication Administration Record (MAR), resulting in the resident receiving an additional 500 mg of Depakote every day, which was not ordered by the CNP. The error was identified during a review of the resident's medical record and confirmed through staff interviews. The psychiatric CNP confirmed that no order for an additional 500 mg of Depakote was made, and the registered nurse verified the transcription error. This error led to the resident receiving two doses of extra medication in error on two consecutive days, highlighting a failure in the medication administration process at the facility.
Failure to Provide Timely Dental Care and Denture Accessibility
Penalty
Summary
The facility failed to provide timely dental care for a resident with ill-fitting dentures and ensure the dentures were accessible. The resident, who had a history of dysphagia and other medical conditions, was admitted with upper and lower dentures and had sores from the dentures and tongue pain. Despite these issues, the resident's Minimum Data Set (MDS) assessment inaccurately indicated no dental problems. The resident's bottom dentures were missing after a hospital stay, and staff were unaware of this until it was discovered during a surveyor's visit. The resident had been using Lidocaine for throat pain, but the order should have been for mouth sores. Interviews with facility staff revealed a lack of awareness regarding the resident's missing dentures and the ill-fitting nature of the upper dentures. The Corporate Registered Nurse confirmed that the resident had refused the facility's dental services upon admission, but there was no documentation of any follow-up to see if the resident wanted to consult a dentist of his choice. The facility's failure to address the resident's dental issues promptly and accurately document the resident's condition contributed to the deficiency.
Inappropriate Antibiotic Use in LTC Facility
Penalty
Summary
The facility failed to ensure that residents had an appropriate indication for the use of antibiotics, affecting three residents out of eight reviewed for antibiotic use. The infection control log for July, August, and September 2024 revealed 28 resident infections that did not meet McGeer's criteria for antibiotic use. Specifically, Resident #3 was prescribed Macrobid for a urinary tract infection (UTI) on 07/17/24, despite not meeting the criteria for antibiotic use. The physician was notified but chose to continue the antibiotic treatment. Similarly, Resident #16 was prescribed Macrobid for a UTI on 08/22/24, and Resident #44 was prescribed Macrobid and later Augmentin for UTIs on 09/04/24 and 09/10/24, respectively, even though neither met the criteria for antibiotic use. In each case, the physician was informed of the lack of criteria but decided to continue the antibiotics. The facility's policy on antibiotic stewardship, revised on 11/01/19, requires that antibiotics be used in accordance with McGeer's criteria and that a clinical rationale be documented if antibiotics are continued without meeting these criteria. The Director of Nursing confirmed the deficiency during an interview.
Failure to Notify of Change in Resident's Health Status
Penalty
Summary
The facility failed to notify the resident's representative and physician of a change in health status for Resident #35. The resident, who was admitted with diagnoses including cardiomyopathy, hypertension, dementia, diabetes mellitus, and a history of COVID-19, exhibited a significant change in condition. On a specific date, the resident experienced shortness of breath while sitting on the side of her bed, with an oxygen saturation level of 86% on room air and a respiratory rate of 24 breaths per minute, accompanied by audible wheezing. Oxygen was administered at 2 liters per minute via nasal cannula. Despite these changes, the facility did not inform the resident's family representative or physician as required by their policy. The Director of Nursing confirmed that the notification should have been made according to the facility's policy on resident condition changes, which mandates immediate contact with the resident's physician and responsible party in the event of a perceived change in condition. This oversight was identified during a complaint investigation, affecting one of the three residents reviewed for notification of change.
Latest citations in Ohio
Surveyors found that multiple hazardous storage areas, including a closet near medical records, a beauty salon used to store chemical cases, a supply room in one nursing station, a room leading to a smoking area, a housekeeping room near therapy, and a lobby storage room, lacked required self-closing or automatic-closing doors. These conditions did not comply with NFPA 101 requirements for hazardous area enclosure and had the potential to affect all residents and staff in an emergency.
Surveyors found that the facility did not conduct fire drills on every shift each quarter and did not vary drill conditions as required by NFPA 101. Record review showed that one shift lacked a documented drill for an entire quarter, and the pattern of drill times and dates did not demonstrate varied conditions. The Maintenance Director confirmed the incomplete and noncompliant fire drill schedule, which affected all residents and staff emergency preparedness.
Surveyors found that the facility did not maintain clear egress corridors as required by NFPA 101, with a TV/video cart plugged into a corridor outlet and multiple unsecured chairs placed in the hallway near resident rooms and the secured unit dining room, including directly in front of a fire extinguisher. These items projected about 29 inches into an approximately eight-foot-wide corridor and were located in front of the handrail, potentially affecting 28 residents and staff’s ability to assist in an emergency. The Maintenance Director confirmed these corridor obstructions during the survey.
A resident with intact cognition receiving Medicare Part A skilled services for metabolic encephalopathy had services discontinued while benefit days remained, but the facility did not issue the required Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN). The Social Services Director later confirmed that no SNF ABN was provided and reported she believed only a Notice of Medicare Non-Coverage (NOMNC) was needed when all skilled services were stopped. This practice conflicted with the facility’s written policy, which required SNF ABNs to be issued when extended care items or services were initiated, reduced, or terminated due to expected non-coverage by Medicare.
Surveyors identified that the facility exceeded the acceptable medication error rate when two residents with type 2 DM received insulin doses that were not administered according to orders or manufacturer instructions. In two separate observations, an LPN administered Novolog and another LPN administered insulin glargine and insulin lispro without priming the insulin pens, and the insulin lispro and Novolog were given after the residents had already consumed a significant portion of their breakfast meals, despite orders for administration before meals. Manufacturer information for both insulin products required priming before each injection to ensure accurate dosing, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and specified time frames.
A cognitively intact resident with behavioral issues, including physical aggression and noncompliance with care, was in a secured unit and was observed tapping on the window/door. A dietary aide, despite being told by a CNA and an RN not to enter the secured unit and that the resident’s assigned aide could assist, went onto the unit and interacted with the resident, including offering to buy a soda after seeing money in the resident’s hand. The resident struck the aide in the face, and the aide responded by punching the resident in the face; a CNA reported hearing the aide say, “I will hit you again,” and then observed the resident bleeding. The resident was later found at the hospital to have an open mandibular fracture and non-restorable teeth requiring extraction, and the facility’s investigation and policy definitions led to the incident being substantiated as staff-to-resident physical abuse.
A resident with severe cognitive impairment, osteoporosis, and total dependence for transfers was being moved from bed to wheelchair with a mechanical lift when CNAs reported that an undersized sling and a forceful pull on the lift caused the resident to fall feet‑first from the sling, with staff catching the upper body while both legs struck the floor and one leg bent behind. Witnesses heard a loud pop and observed immediate pain, bruising, swelling, and deformity of the leg, yet the responding LPN did not complete a thorough musculoskeletal assessment, did not document a fall, and the physician and resident representative were not promptly informed of a suspected injury. Through the night and into the next day, staff and the roommate reported the resident crying out in pain and an obviously abnormal leg, but nursing notes only reflected intermittent acetaminophen administration without clear pain documentation, and the physician was contacted primarily about yelling and behavior. Mobile X‑rays obtained later showed a displaced distal femur fracture, which was not reviewed until the following day, when hospital imaging confirmed a closed displaced comminuted femur fracture and a hand fracture. The facility’s internal investigation was incomplete and inaccurate, with leadership denying a fall, preparing a single typed statement minimizing the event, and having multiple staff sign it despite later testimony that the statement was false and that staff were told not to discuss the incident.
Surveyors found multiple instances of improper food storage and labeling, including undated and unlabeled opened dairy products, beverages, and prepared foods in the main walk-in cooler and freezer, as well as a serving scoop left resting directly on stored pasta. Additional issues included covered but undated pre-poured juices, milk, and thickened beverages in a reach-in cooler used for tray line, and a nurses' station refrigerator containing a dated bag of a resident’s food from over a week prior and three undated half-sandwiches. In a resident’s personal refrigerator, staff confirmed three undated bags of grapes with visible mold. These conditions did not comply with facility policies requiring cold foods to be stored off the floor, wrapped or covered, labeled, dated, and for resident refrigerators to be monitored daily with unsafe or moldy food discarded.
Surveyors found unsanitary kitchen conditions, including a dirty tray holding clean pitchers, soiled storage carts containing clean dishware and disposables, and multiple trays of open juice in a reach-in refrigerator that were unlabeled and undated. In a walk-in refrigerator, they observed a bag of bologna marked only with a freeze date, lacking a thaw or use-by date, and appearing slimy and discolored. Observation of the high-temp dishwasher showed rinse temperatures below the 180°F minimum required for hot water sanitizing, and review of several months of temperature logs revealed repeated sub-minimum wash and rinse temperatures and numerous missing entries. Facility policies required dishwashing to meet specified temperature standards and all refrigerated foods to be covered, labeled, and dated with a use-by date, but these requirements were not consistently followed.
Surveyors found that the facility did not maintain a safe, clean, and homelike environment as required by its policy. In one shared bedroom, wallpaper was peeling in several areas, including behind each bed, below a window, and near baseboards, and a black substance was present around the base of the toilet. A CNA confirmed these conditions. In addition, three cracked or broken light covers were observed in a hall restroom. These environmental issues affected two residents and had the potential to affect all residents.
Failure to Maintain Self-Closing Doors for Multiple Hazardous Storage Areas
Penalty
Summary
Surveyors identified a deficiency related to hazardous area protection and door requirements under NFPA 101, 2012 Edition. During facility tours, they observed that multiple hazardous storage areas did not have self-closing or automatic-closing doors as required for hazardous areas such as combustible storage and chemical storage. These areas included a closet next to medical records, a beauty salon being used to store cases of chemicals, a supply room in Station #2, and the room leading to the smoking area in Station #3. On a subsequent tour, surveyors observed additional hazardous areas without self-closing doors. The housekeeping room across from therapy and the lobby storage room were both noted to lack self-closing door mechanisms. The facility census at the time was 59 residents, and the surveyors stated that this deficient practice had the potential to affect all residents and staff's ability to assist in an emergency. The Maintenance Director verified these findings at the time they were observed.
Plan Of Correction
K 0321 This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be admissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 06/12/2026 K-0321 Doors with Self-Closing Devices Corrective action for resident/s: 1. The closet door next to medical records was lacking a self-closing door on 5/19/2026. Maintenance director to add self-closing device to closet door next to medical records on or before 06/12/2026 in accordance with applicable code. 2. The beauty salon had chemicals stored in it on 5/19/2026. Maintenance director moved chemicals from beauty salon on 05/20/2026 in accordance with applicable code. 3. The supply room on station 2 was lacking a self-closing door on 5/19/2026. Maintenance director to add self-closing door to supply room on station 2 on or before 06/12/2026 in accordance with applicable code. 4. The room to the smoking area on station 3 was lacking a self-closing door on 5/19/2026. Maintenance director to add a self-closing door to the smoking are on station 3 on or before 06/12/2026 in accordance with applicable code. 4. The housekeeping room across from therapy was lacking a self-closing door on 5/19/2026. Maintenance director to add a self-closing door to the housekeeping room across from therapy gym on or before 06/12/2026 in accordance with applicable code. 5. The lobby storage room was lacking a self-closing door on 5/19/2026. Maintenance director to add a self-closing door to the lobby storage room on or before 06/12/2026 in accordance with applicable code. Identification of other residents who may be affected: LNHA and Maintenance director/designee completed a full facility audit for doors with self-closing devices on 05/26/2026. Any corrective action, including, doors identified as needing self-closures will be added on or before 06/09/2026 in accordance with applicable code. Measures for systemic change: LNHA educated Maintenance Director on 05/26/2026 regarding NFPA 101-2012 sections 19.3.2.1 and 19.3.5.9 specifically regarding doors with self-closing devices. How Corrective Action will be monitored Ongoing "Doors with Self-Closing device audit" to be completed weekly x 2 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 06/12/2026
Failure to Conduct Required Quarterly Fire Drills on All Shifts
Penalty
Summary
The facility failed to conduct fire drills in accordance with NFPA 101, 2012 Edition, sections 19.7.1 through 19.7.1.8, specifically by not holding drills every shift each quarter and not varying drill conditions as required. Record review on 06/09/25 at approximately 10:32 A.M. showed there was no fire drill conducted for the first shift during the third quarter. The documented first-shift fire drills occurred on 01/30/26 at 2:42 P.M., 04/30/26 at 1:51 P.M., and 10/31/25 at 10:58 A.M., indicating a missed quarter. Second-shift fire drills were recorded on 02/26/26 at 5:20 P.M., 06/03/25 at 4:35 P.M., 08/29/25 at 3:46 P.M., and 11/25/25 at 5:09 P.M., and third-shift drills on 02/28/26 at 11:47 P.M., 05/30/25 at 12:18 A.M., 07/22/25 at 11:34 P.M., 09/26/25 at 11:40 P.M., and 12/15/25 at 5:17 A.M. The surveyor determined that drills were not conducted under varied conditions and that the required quarterly drill on each shift was not consistently performed. The Maintenance Director confirmed these findings at the time they were identified, and the deficiency had the potential to affect all 59 residents and staff response in an emergency. No specific residents, medical histories, or clinical conditions were described in the report; the deficiency related to facility-wide emergency preparedness practices and documentation of fire drills.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 05/29/2026 K-0712 Fire Drills Corrective action for resident/s: There were no records of a fire drill for the first shift of the third quarter of 2025. First shift fire drill completed on 5/24/2026 by maintenance director/designee with no findings or corrective action necessary. Identification of other residents who may be affected: On 5/26/2026 Maintenance director/designee completed 100% audit of the scheduled fire drills to ensure a drill is scheduled quarterly each shift with no findings or corrective action necessary. Measures for systemic change: LNHA educated Maintenance Director on 05/26/2026 regarding NFPA 101-2012 section 19.7.1.4 through 19.7.1.7. specifically including fire drill frequency requirements. How Corrective Action will be monitored Ongoing "Fire Drill Audit" to be completed weekly x 2 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 05/29/2026
Obstructed Egress Corridors Due to Equipment and Chairs
Penalty
Summary
The facility failed to maintain required clear egress widths in corridors in accordance with NFPA 101, 2012 Edition, sections 19.2.3.4 through 19.2.3.5 and 7.3.2 through 7.3.2.3, creating projections into the egress corridor that exceeded allowable limits. Surveyors observed that on one day in Station #3, a cart with a television and video equipment was plugged into an outlet in the corridor by room 38, and five activity room chairs were placed in the corridor near the secured unit dining room directly in front of a fire extinguisher. On the following day, surveyors again observed chairs in the Station #3 corridor, with four by room 35 and four by the activities room, and the same television cart still in the corridor; the chairs were not secured. The corridor was approximately eight feet wide, and the projections extended approximately 29 inches into the corridor in front of the handrail. These conditions had the potential to affect 28 residents in the facility and the staff’s ability to assist in an emergency, and the Maintenance Director confirmed the observations at the time of discovery. No specific resident medical histories or conditions were described in the report, only that 28 residents were potentially affected and the facility census was 59.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be subsequent remedial measures and should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 05/29/2026 K-0232 Clear path of egress Corrective action for resident/s: 1. On 05/18/2026 station 3 had a cart with a television parked in the corridor by room 38 that exceeded allowable limits. Maintenance director/designee moved the TV cart into the activity room, out to the corridor on 05/18/2026 in accordance with applicable code. 2. On 5/18/2026 station 3 had 5 chairs in the corridor near the dining room directly in front of the fire extinguisher. Maintenance director/designee moved the chairs into the dining room, out of the corridor on 5/18/2026 in accordance with applicable code. 3. On 5/19/2026 station 3 had 4 chairs by the activity room and 4 by room 35. In addition, the TV cart was in the corridor. The maintenance director/designee moved the chairs and TV cart into the dining room, out of the corridor on 5/19/2026 in accordance with applicable code. Identification of other residents who may be affected: Maintenance director/designee completed a 100% facility audit for clear paths of egress on 5/26/26 with no findings or corrective action necessary. Measures for systemic change: Maintenance Director/designee educated staff on 5/26/2026 regarding NFPA 101-2012 section 19.2.3.4 and 19.2.3.5 specifically including maintaining a clear path of egress. How Corrective Action will be monitored Ongoing "Path of Egress Audit" to be completed weekly x 2 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 05/29/2026
Failure to Issue Required SNF ABN When Discontinuing Medicare Part A Services
Penalty
Summary
The deficiency involves the facility’s failure to issue a Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) when Medicare Part A services were discontinued for a resident who still had available benefit days. The resident was admitted with a diagnosis of metabolic encephalopathy and had intact cognition per the Minimum Data Set assessment. The facility’s own SNF Beneficiary Notification Review documented that Medicare Part A skilled services began on 02/11/26 and the last covered day was 03/11/26, and that the facility initiated discharge from Medicare Part A services before the resident’s benefit days were exhausted. Despite this, no SNF ABN was provided to the resident or the resident’s representative. During interviews, the Social Services Director stated that the SNF ABN was issued hours prior to the last covered day but, upon reviewing her files, confirmed that no SNF ABN had actually been issued for this resident. She further explained that she believed an SNF ABN was only required if one skilled service remained and that if all skilled services were being discontinued, only the Notice of Medicare Non-Coverage (NOMNC) needed to be issued. The Administrator, however, stated that a resident should always receive both a SNF ABN and a NOMNC when Medicare Part A services are discontinued and benefit days remain. Review of the facility’s written policy dated 03/28/23 showed that the facility was required to issue SNF ABNs for initiation, reduction, or termination of extended care items or services when Medicare payment was not expected, which did not occur in this case.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as its allegation of substantial compliance as of 05/29/2026 F-0582 Corrective action for resident/s: On 5/14/26 Resident #34 was informed of rights and responsibilities related to Advanced Beneficiary Notice and voiced understanding of information for future reference by administrator. Identification of other residents who may be affected: Any resident receiving skilled services from nursing or therapy services. The Administrator audited all residents who were discharged from skilled services in the past 30 days to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary Notice on 5/29/26. No non-compliance was noted. Measures for systemic change: On 5/14/2026 Business Office Manager, Director of Rehab, Minimum Data Set nurse, Director of Nursing and Social Services Director were educated on proper procedure of issuing of Notice Of Medicare Non Coverage and Advanced Beneficiary Notice by administrator. All upcoming discharges from skilled services will be reviewed weekly at Utilization Review meeting to ensure notices will be delivered timely. How Corrective Action will be monitored: Administrator or designee to complete audits of all residents being discharged from skilled services to ensure they were issued a Notice of Non-Coverage and Advanced Beneficiary. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance 5/29/26
Insulin Administration Errors and Failure to Prime Insulin Pens
Penalty
Summary
The deficiency involves the facility’s failure to maintain a medication error rate below 5%, with surveyors identifying 3 errors out of 28 medication administration opportunities, resulting in a 10.71% error rate. For one resident with type 2 diabetes mellitus and moderate cognitive impairment, the physician’s order directed Novolog insulin 10 units via subcutaneous pen-injector to be given before meals. During an observed medication pass, the LPN administered 10 units of Novolog insulin without priming the pen and did so after the resident had already consumed approximately 50% of the breakfast meal. The LPN later confirmed she did not prime the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer instructions for the Novolog FlexPen specified that an air shot (priming) must be performed before each injection to ensure proper dosing. Another resident, also diagnosed with type 2 diabetes mellitus and with intact cognition, had orders for insulin glargine 35 units subcutaneously twice daily and insulin lispro 20 units subcutaneously before meals, plus 12 units subcutaneously if blood glucose was between 251 mg/dL and 300 mg/dL. During an observed medication administration, an LPN administered 35 units of insulin glargine and 32 units of insulin lispro without priming the insulin pens and after the resident had consumed approximately 90% of the breakfast meal, despite orders for insulin lispro to be given before meals. The LPN later stated she could not remember if she had primed the pen and acknowledged that the insulin was ordered to be administered prior to meals. Manufacturer information for insulin lispro stated that the pen must be primed before each injection to confirm insulin delivery and remove air, and that failure to prime could result in too much or too little insulin. The DON confirmed the expectation that insulin be administered as ordered, including priming each pen with two units before dialing the prescribed dose, and facility policy required medications, including insulin, to be administered safely, timely, and in accordance with prescriber orders and required time frames.
Plan Of Correction
This Plan of Correction is submitted as required under State and Federal law. This Plan of Correction does not constitute an admission on the part of the Facility that the findings cited are accurate, that the findings constitute a deficiency or that the scope and severity regarding the deficiency cited are correctly applied. Any changes to the Facility's policies and procedures should be inadmissible in any proceeding on that basis. Without admitting or denying the validity or the existence of the alleged noncompliance, the Facility submits this Plan of Correction with the intention that it be inadmissible by any third party in any civil or other action against the facility or any employee, agent, officer, director or shareholder of the Facility. The Facility is utilizing this Plan of Correction as an allegation of substantial compliance as of 5/29/2026. F-0759 Corrective action for resident/s: Residents #21 and #22 were assessed and evaluated by nurse and Director of Nursing 5/14/26. Resident #21 and #22 both denied any adverse effects and none were noted upon assessment by the Director of Nursing on 5/14/2026. Notification made to physician on 5/14/2026. LPN # 2 competency Eval on insulin administration with the Director of Nursing completed 5/14/2026. Identification of other residents who may be affected: Diabetic residents on assignment of LPN #2/station 2 have the potential to be affected and were assessed by the DON/Designee on 5/14/26 and found to be within normal limits. Measures for systemic change: All Nurses were educated by the Director of Nursing on the steps for Insulin administration per competency, diabetes clinical protocol policy, Medication and treatment orders policy, administering medications policy, and Obtaining fingerstick Glucose Level policy On 5/14/2026. How Corrective Action will be monitored: Director of Nursing and Assistant Director of Nursing will complete insulin administration audits on 5 nurses. This audit will be completed weekly x 4 weeks, then monthly x 2 months. Corrective action will be initiated for any noted non-compliance. Audit findings will be reviewed as part of the monthly quality assurance process to determine the need for further monitoring. Date of Compliance: 5/29/2026
Staff-to-resident physical abuse resulting in jaw fracture and tooth loss
Penalty
Summary
The deficiency involves the facility’s failure to protect a resident from staff-to-resident physical abuse, resulting in serious injury. A dietary aide entered a secured unit where a cognitively intact resident with a history of behavioral issues, including physical aggression and noncompliance with care and medications, was located. The resident had been tapping or knocking on the window/door of the secured unit, drawing the attention of the dietary aide. Multiple staff, including a CNA and an RN, told the dietary aide not to go onto the secured unit, noting that the resident’s assigned aide could assist and that the resident had been agitated the previous day. Despite these instructions, the dietary aide went onto the secured unit. Witness statements and interviews indicate that upon entering the unit, the aide interacted with the resident, including offering to buy the resident a soda after seeing the resident holding money. According to staff statements and the aide’s own account, the resident then struck the aide in the face. The aide responded by punching the resident in the face. A CNA on the unit reported stepping between the two to attempt to deescalate the situation and then calling for the nurse due to the resident’s aggression. The CNA also reported hearing the aide tell the resident, “I will hit you again,” and then observed that the resident was bleeding. Following the punch, the resident was noted by staff to be bleeding from the nose and mouth. The resident was assessed by nursing and subsequently transported to the hospital. Hospital records documented that the resident sustained an open fracture of the right jaw, with a loose right lateral mandibular incisor and bleeding from the socket at the fracture site. The resident’s remaining 11 teeth were extracted because they could not be restored. A police report documented that staff reported the incident as an assault in which a staff member punched a resident after the resident had punched the staff member. The facility’s policy defined abuse as the willful infliction of injury resulting in physical harm, including physical abuse such as hitting and punching, and the facility substantiated that the dietary aide had physically abused the resident.
Failure to Ensure Safe Mechanical Lift Transfer, Timely Assessment, and Pain Management After Traumatic Injury
Penalty
Summary
The deficiency involves the facility’s failure to ensure safe mechanical lift transfers, adequate assessment, timely physician and representative notification, and appropriate pain management for a severely cognitively impaired, non‑ambulatory resident who required a mechanical lift with two‑person assistance for all transfers. The resident had multiple relevant diagnoses, including vascular dementia, osteoarthritis, a right hip prosthesis, chronic kidney disease, and a history of fractures and osteoporosis/osteopenia. On the morning of 04/22/26, during a mechanical lift transfer from bed to wheelchair, multiple CNAs reported that the sling appeared too small, the lift was pulled forcefully from under the bed, and the resident fell feet‑first out of the sling, with staff catching her upper body while both legs hit the floor and one leg bent behind her. A loud popping sound was heard, the resident screamed and cried out in pain, and witnesses observed immediate bruising, swelling, and apparent misalignment of the left knee/leg. Despite this, the nurse who responded did not perform a complete head‑to‑toe or range‑of‑motion assessment focused on the leg, and the incident was not documented as a fall from the lift. Following the incident, nursing staff actions and documentation were incomplete and inconsistent with the resident’s presentation. Progress notes on 04/22/26 documented only a skin tear to the left forearm and a head‑to‑toe assessment with no new areas, and there were no notes describing a fall, leg injury, or significant pain. Multiple CNAs and the resident’s roommate reported that the resident cried out in pain throughout the night and that her left leg appeared swollen, bruised, and deformed, yet nursing notes from the night shift only recorded administrations of acetaminophen without documenting the reason for administration, pain assessment findings, or any musculoskeletal concerns. One RN reported being asked to look at the resident on 04/22/26, noting swelling of the left leg but performing no further assessment. The physician was not notified within one hour of a suspected musculoskeletal injury as required by facility policy, and the resident’s representative was not informed that the resident had fallen from the mechanical lift. On 04/23/26, staff continued to report the resident’s ongoing pain and abnormal leg appearance, but the physician was contacted only about increased yelling and behavior, with a focus on agitation and prior hip/groin pain history rather than a new traumatic event. The DON later documented that a loud popping noise occurred during a Hoyer lift transfer with three staff present and that no abnormalities or signs of pain were noted, and the physician was asked to order bilateral hip and knee X‑rays as a precaution, without documenting a fall. Mobile X‑rays were obtained on 04/23/26, but the results, which showed a displaced distal femur fracture on a limited lateral view, were not reviewed until 04/24/26. Only then was the fracture acknowledged and discussed with the physician and resident representative. Subsequent hospital evaluation identified a closed displaced comminuted supracondylar fracture of the left femur and a distal fifth metacarpal fracture of the left hand. The facility’s internal investigation was incomplete and inaccurate: the DON denied a fall on 04/22/26, prepared a single typed statement describing only a popping sound while the resident was suspended over the bed, and had multiple staff sign it, even though at least two CNAs and an agency DON later reported that the statement was false and that staff felt intimidated and were told not to talk about the incident. The facility also failed to adequately manage the resident’s pain following the injury. Although the MAR shows acetaminophen administrations on 04/22/26 and early 04/23/26, there was no associated documentation of pain scores or clinical rationale in the progress notes for some doses, and staff interviews and the roommate’s account described the resident crying out in pain whenever touched and throughout the night. The physician later stated he was under the impression the fracture was non‑displaced and that, because the resident was bedbound, he did not feel she needed pain medication, and he was unaware of the severity of the femur fracture or the additional hand fracture. Overall, the facility did not follow its own physician communication policy for falls with musculoskeletal deformity or leg pain, did not perform and document thorough assessments at the time of the incident and during the subsequent night, did not promptly review diagnostic imaging, and did not conduct a complete, accurate investigation into the circumstances of the mechanical lift transfer and resulting injuries.
Improper Food Storage and Labeling in Facility and Resident Refrigerators
Penalty
Summary
Surveyors identified a failure to store food in accordance with professional standards and facility policy, creating the potential for foodborne illness for nearly all residents who received food from the kitchen. In the walk-in cooler, they observed multiple items that were opened and partially used without any open dates, including two cartons of heavy whipping cream, bins of individually poured and covered beverages, and a tray of covered fruit cocktail bowls. A large pan of pasta with ground meat was stored with the serving scoop resting directly on the food, covered with plastic wrap and not dated. A cart in the cooler held a 22-quart container of dark liquid with no label or date, and a pink plastic pitcher resting directly on the cart surface, which was coated with a dark unidentified material. A box of bacon was stored directly on the floor. The Director of Dietary Services confirmed the presence of undated, unlabeled, and improperly stored food items in the walk-in cooler. In the walk-in freezer, surveyors found an unsealed and undated bag of frozen chicken breasts and an unsealed and undated bag of pork pizza topping, which the Director of Dietary Services also confirmed. The reach-in cooler used for tray line contained a variety of pre-poured juices, milk, thickened beverages, and tea that were covered but not dated. At a nurses' station refrigerator, surveyors observed a plastic bag of food labeled with a resident’s name and dated more than a week earlier, along with three half-sandwiches wrapped in plastic without dates; the LPN present verified these findings. In a resident’s personal refrigerator, three undated bags of grapes with visible mold were found, and a CNA confirmed the grapes were moldy and undated. Facility policies required cold foods to be stored at least six inches above the floor, wrapped or in covered containers, labeled, and dated, and required resident refrigerators to be monitored daily, with food appropriately labeled and unsafe or moldy food discarded. These practices were not followed, resulting in the cited deficiency under the complaint investigation.
Unsanitary Kitchen Practices and Improper Dishwashing Temperatures
Penalty
Summary
Surveyors identified a deficiency in the facility’s food service operations related to unsanitary kitchen conditions, improper food labeling and dating, and failure to operate the dishwasher according to manufacturer and policy requirements. During an initial kitchen tour, they observed a plastic tray holding clean pitchers with a brown-like substance on it, and three open, three-shelf carts with crumbs and debris on the shelves where clean insulated plate lids and sleeves of disposable bowls, cups, and lids were stored. Multiple trays of juice in a reach-in refrigerator were open, unlabeled, and undated. In the walk-in refrigerator, surveyors found a plastic bag of bologna with only a freeze date and no thaw or use-by date; the bologna appeared slimy and lighter in color. The facility census was 67, with one resident identified as not receiving meals from the kitchen, and the deficiency was noted as having the potential to affect all residents receiving food from the kitchen. Surveyors also observed the high-temperature dishwasher in use and recorded a wash temperature of 168°F and rinse temperatures of 160°F, 176°F, 178°F, 178°F, and 178°F over five cycles, despite the machine label and facility policy requiring a minimum wash temperature of 150°F and a minimum rinse temperature of 180°F for hot water sanitizing. A staff member confirmed the dishwasher had not been running earlier that morning, verified it was a high-temperature machine that should rinse at a minimum of 180°F, and acknowledged the observations regarding the dirty tray, soiled carts, unlabeled juice, and improperly dated bologna. The staff member stated that items in the reach-in refrigerator were normally prepped the night before and asserted that the bologna always had that color before discarding it. Review of the dishwasher temperature logs for January through April 2026 showed repeated failures to meet required wash and rinse temperatures and numerous instances of missing documentation. In January, multiple wash temperatures were below the 150°F minimum, and several meals lacked recorded wash and rinse temperatures. February logs showed at least one sub-minimum wash temperature and many missing wash and rinse entries for various meals. March logs included at least one meal with no documented wash or rinse temperatures. April logs documented several wash temperatures below 150°F and rinse temperatures below 180°F, along with multiple days and meals where wash and/or rinse temperatures were not recorded at all. Facility policies on sanitation, kitchen infection control, and food receiving and storage required dishwashing to meet temperature and sanitation standards and refrigerated foods to be covered, labeled, dated, and used, frozen, or discarded by their use-by date, which was not consistently followed according to the survey findings.
Environmental Maintenance and Cleanliness Deficiencies in Resident Room and Common Restroom
Penalty
Summary
Surveyors identified that the facility failed to maintain a safe, clean, comfortable, and homelike environment as required by its “Homelike Environment” policy. Observation of a shared bedroom for Residents #46 and #56 showed wallpaper peeling from the wall in multiple locations, including behind each resident’s headboard, below the window, and near the baseboards. In the same room’s bathroom, a black substance was observed around the base of the toilet. During an interview conducted concurrently with these observations, CNA #175 confirmed the presence of the peeling wallpaper and the black substance around the toilet base. Further observation with CNA #175 in the C hall restroom revealed that three light covers in that restroom were cracked or broken. The facility’s written policy, revised in February 2021, states that residents are to be provided with a safe, clean, comfortable, and homelike environment. The conditions observed in the residents’ bedroom, bathroom, and the C hall restroom were inconsistent with this policy and affected two identified residents, with the potential to affect all residents in the facility.
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