Failure to Post State Survey Agency Contact Information: The facility did not post the State Survey Agency’s name, address, and telephone number on Station 2 and Station 3. Survey observations found no such posting on either unit, and residents reported they were unaware of any posting. The NHA confirmed the contact information was not posted on the nursing units.
Incomplete contact information for the State LTC Ombudsman program and Adult Protective Services was posted in three locations, including the First Floor and the 2nd and 4th floor nursing units. Surveyors observed that the Ombudsman posting lacked the name and email address, and the APS posting lacked the name, mailing address, phone number, and email address. The NHA confirmed the missing information.
Surveyors found that the facility did not post complete and current Adult Protective Services (APS) contact information, including email, phone number, and mailing address, on the South, North, and West nursing units. Observations showed the required APS details were missing from the resident rights postings, and the Nursing Home Administrator confirmed that the postings on all three units lacked the full APS contact information as required by regulation.
Surveyors found that required postings for State agencies and advocacy groups were incomplete in all six neighborhoods, with missing addresses and email contacts for the State Agency and Adult Protective Services, a missing email address for the Medicaid Fraud Control Unit, and missing name, address, and email information for the State Long-Term Care Ombudsman program. Although various information was posted for residents, it did not meet regulatory requirements, and the NHA confirmed that the facility lacked the required complete contact information postings, constituting a management responsibility deficiency under state code.
Surveyors found that the facility did not post complete contact information, including email addresses, for the State Survey Agency, Adult Protective Services, and Medicaid Fraud Unit on all floors, and also failed to display a required statement about residents' rights to file complaints with the State Survey Agency.
The facility did not post the required contact information for Adult Protective Services (APS) and other pertinent State agencies and advocacy groups, making this information inaccessible to residents and their representatives. This was confirmed during observations and an interview with the NHA.
Surveyors found that the facility did not post required contact information for APS, the Medicaid Fraud Control Unit, or a statement about filing complaints with the State Survey Agency. The Nursing Home Administrator confirmed the absence of this information during an interview.
The facility did not post complete or accessible contact information for the State Long-Term Care Ombudsman and State Survey Agency, omitting required details such as names, addresses, emails, and a statement about residents' rights to file complaints. The Nursing Home Administrator confirmed these omissions.
The facility did not post complete and current contact information for the Grievance Officer, Adult Protective Services, and the State Long-Term Care Ombudsman in three common areas, as confirmed by the Administrator and DON during staff interviews.
The facility did not display complete and required contact information for Adult Protective Services, the State Agency, and the State Long-Term Care Ombudsman program in areas accessible to all residents, as confirmed by observation and staff interview.
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