Royal Palm Beach Health And Rehabilitation Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Royal Palm Beach, Florida.
- Location
- 600 Business Park Way, Royal Palm Beach, Florida 33411
- CMS Provider Number
- 105494
- Inspections on file
- 25
- Latest survey
- May 27, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Royal Palm Beach Health And Rehabilitation Center during CMS and state inspections, most recent first.
Surveyors found that 12 out of 18 portable fire extinguishers were installed with the top of the handle positioned above the sixty-inch maximum height allowed by NFPA 101 and NFPA 10, with some as high as sixty-three inches. In one case, a trash can obstructed access to a fire extinguisher cabinet. The Maintenance Director acknowledged these findings during the inspection.
Surveyors found that two smoking areas were not maintained according to NFPA 101 requirements, with large numbers of cigarette butts littered in both the Courtyard and the area near Rehabilitation. No ashtrays or metal cans with self-closing lids were present, and the deficiency was acknowledged by facility leadership.
Surveyors found that medical gas cylinders were improperly stored next to flammable liquid cans in the outdoor oxygen storage area, violating NFPA 99 requirements. Additionally, the facility did not have a current, approved Comprehensive Emergency Management Plan, as required by state regulations. Both deficiencies were acknowledged by facility leadership during the survey.
Surveyors found that two delayed egress exits were not properly maintained: one exit failed to operate when tested, and another required excessive force to open. These issues were confirmed by the Maintenance Director during the inspection and discussed with facility leadership.
Surveyors found that staff failed to consistently use required PPE, such as gowns and gloves, during high-contact care activities for residents on Enhanced Barrier Precautions, did not always perform hand hygiene, and did not follow proper procedures for cleaning equipment or disposing of used PPE. These deficiencies were observed during care for several residents, including those on isolation for COVID-19, and were confirmed through staff interviews and direct observation.
Multiple residents experienced delays in obtaining lab cultures, specialist consults, and timely medication administration, with some medications given up to three hours late. One resident used a CPAP machine daily without a physician's order or care plan until surveyor intervention. These deficiencies were confirmed through record review, observation, and staff and resident interviews.
The facility failed to timely update and revise care plans for two residents following changes in condition, incidents of falls, and medication regimen changes. One resident's care plan was not updated after multiple falls and issues with wheelchair safety, while another resident's care plans did not reflect current diagnoses or medication changes, and lacked a care plan for a specific medical condition. Staff interviews confirmed inconsistencies and omissions in care plan documentation and updates.
The facility failed to obtain timely culture results for a resident with a wound, resulting in a 22-day delay from collection to lab receipt and a delay in effective treatment for a multi-drug resistant organism. Additionally, another resident did not receive medications within the required time frame on multiple occasions, with some doses administered more than three hours late, despite staff awareness of the facility's medication timing policy.
A resident with mild cognitive impairment and partial dependence in ADLs did not receive a timely urology consult or urine culture as ordered. Despite care planning and physician orders for specialist evaluation and lab work, there was no documented follow-up to ensure a referral was completed, and there was an unexplained delay in obtaining a urine specimen. These lapses resulted in the resident not receiving timely assessment and intervention.
A resident who used a CPAP machine daily did not have a physician's order or a care plan addressing CPAP therapy. The resident's medical record and care plan lacked documentation and interventions for CPAP, despite observations confirming the device's presence and use. The physician's order was only obtained after surveyor intervention.
A resident with multiple medical conditions and on hospice care was found using full side bed rails without proper assessment, informed consent, or physician order, despite documentation indicating bed rails were not to be used and consent had been declined. Staff were unaware of the assessment status, and the care plan did not address side rail use.
Surveyors found that staff did not consistently document or monitor behaviors for three residents prescribed psychotropic medications, as required by facility policy and physician orders. Staff interviews revealed confusion and gaps in documentation practices, and reviews of medical records showed missing or incomplete entries regarding behavior monitoring and interventions.
A resident with orders for adaptive eating equipment did not consistently receive a two-handled cup with lid for each beverage, as required by their care plan and physician orders. Observations showed the resident was sometimes provided with only a Styrofoam cup or a single adaptive cup for multiple drinks, and staff interviews revealed inconsistent practices in providing and rotating the adaptive equipment.
A resident's bathroom call light was found wrapped around a grab bar, making it inaccessible and nonfunctional. The Director of Maintenance confirmed the issue during an observation, and a staff member responsible for daily checks reported only verifying the presence and condition of the call light, not its accessibility or functionality.
The facility did not timely update or revise care plans for two residents after significant changes in condition and medication orders. One resident experienced a fall and injury during a wheelchair transfer, but the care plan was not updated to address the incident. Another resident's care plan did not reflect changes in diagnoses or medication regimen, and a care plan for a new condition was not developed. Staff interviews confirmed gaps in care plan updates and documentation.
Improper Installation and Accessibility of Portable Fire Extinguishers
Penalty
Summary
Surveyors observed that the facility failed to install and maintain portable fire extinguishers in accordance with NFPA 101 and NFPA 10 standards. Specifically, 12 out of 18 sampled fire extinguishers were found to be mounted in cabinets with the top of the handle positioned more than sixty inches above the finished floor, with measurements ranging from sixty and a half inches to sixty-three inches. This was noted in multiple locations throughout the facility, including the kitchen, various corridors, near the nurses' station, the rehabilitation suite, and near the maintenance office. In one instance, a trash can was placed in front of a fire extinguisher cabinet, initially obstructing the cabinet door from opening until it was moved. The observations were made during a fire safety tour conducted with the Maintenance Director, who acknowledged the findings at the time. The issue was also reviewed with the Administrator, the Regional Maintenance Director, and the Maintenance Director during the exit conference. The report does not mention any specific residents or staff being directly affected at the time of the deficiency, nor does it provide details about any medical history or conditions related to the deficiency. Additionally, the report notes that the facility failed to maintain smoking areas in accordance with NFPA 101 for both of its designated smoking areas. However, the detailed findings and observations in the report focus primarily on the improper installation height and accessibility of portable fire extinguishers, as well as the temporary obstruction of access to one extinguisher by a trash can.
Plan Of Correction
Corrective Actions On 6/9/2025, the following locations' fire extinguishers were replaced with a shorter extinguisher so that the top of the new extinguisher is less than 60 inches from the floor: A. Kitchen. Two extinguishers. B. East Corridor. Near the Staff Development Office. C. East Corridor. Near the kitchen entrance. D. SE Corridor. Near room 100. E. South Corridor. Near room 100. F. SW Corridor. Near the Nurses Station. G. West Corridor. Near room 126. H. West Corridor. Near the Maintenance Office. I. Rehabilitation Suite. J. North Corridor. Near the exit. K. North Corridor. Near room 213. L. North Corridor. Near room 200. Identification of Others Potentially Affected All fire extinguishers in cabinets were accounted for, so no further evaluation was needed. Systemic Changes The Maintenance Director, or designee, will perform documented monthly inspections for three months of the facility fire extinguishers placed in cabinets to ensure the top of the extinguisher is less than 60 inches from the floor. Quality Assurance Results of the monthly inspections will be presented at the monthly QA meetings for three months. If substantial compliance is not met after three months, results of the ongoing monthly inspections will be brought to QA meetings until substantial compliance is met. K 355 Immediate Corrective Action 1. The Courtyard was cleaned of cigarette butts on the ground on 5/28/2025. 2. The designated smoking area near the
Failure to Maintain Smoking Areas per NFPA 101
Penalty
Summary
Surveyors observed that the facility failed to maintain its designated smoking areas in accordance with NFPA 101 regulations. During a fire safety tour, it was found that the Courtyard, which is used as a smoking area during rain, had more than eighty cigarette butts scattered throughout, and the screened-in porch area contained nine additional cigarette butts. There were no ashtrays, metal cans with self-closing lids, or fire extinguishers present in these areas, as required by the standard. The Administrator confirmed that the Courtyard serves as a smoking area when it rains. Additionally, the designated smoking area near Rehabilitation was found to have more than one hundred cigarette butts littered throughout the area. Both the Administrator and the Maintenance Director acknowledged these findings during the survey. The lack of proper disposal containers and the accumulation of cigarette butts in both smoking areas were documented, and photographic evidence was obtained by the surveyors.
Plan Of Correction
Rehabilitation was cleaned of cigarette butts on the ground on 5/28/2025. Method to Assess Others The Maintenance Director, or designee, performed documented inspections of the facility's other smoking areas to ensure there were no cigarette butts on the ground. Systematic Process The Maintenance Director, or designee, will perform weekly inspections X 8 weeks of all smokers areas of the facility to ensure there are no cigarette butts on the ground. Quality Assurance The Administrator, or designee, is responsible for the oversight of this program. Documentation of the smokers areas inspections will be brought to the monthly QAPI meeting for review X 2 months. If substantial compliance is not met after 2 months, weekly inspections will continue and be brought to the monthly QAPI meeting until substantial compliance is met. K 741 Immediate Corrective Action 1. The Courtyard was cleaned of cigarette butts on the ground on 5/28/2025. 2. The designated smoking area near rehabilitation was cleaned of cigarette butts on the ground on 5/28/2025. Method to Assess Others The Maintenance Director, or designee, performed documented inspections of the facility's other smoking areas to ensure there were no cigarette butts on the ground. Systematic Process The Maintenance Director, or designee, will perform weekly inspections X 8 weeks of all smokers areas of the facility to ensure there are no cigarette butts on the ground. Quality Assurance Reviewed with the Administrator, the Regional Maintenance Director, and the Maintenance Director at the exit conference on 05/27/2025 at 5:30 PM. NFPA 101 (2012 Edition) 19.7.4 (5-6) Photographic Evidence Obtained.
Improper Medical Gas Cylinder Storage and Lapsed Emergency Management Plan
Penalty
Summary
During a fire safety tour, surveyors observed that the facility failed to properly store medical gas cylinders in accordance with NFPA 99 standards. Specifically, in the outdoor oxygen storage area, which was detached from the main building by approximately twenty-five feet, six flammable liquid cans were found stored directly next to full oxygen cylinders. Among these cans, two contained a mixture of gasoline and oil, while the remaining four were empty. The oxygen storage area contained twenty-three full E-cylinders and one full H-cylinder. The presence of flammable liquids in close proximity to oxidizing gases is a direct violation of the required separation and storage protocols outlined in NFPA 99. Additionally, the facility was unable to produce a current, approved Comprehensive Emergency Management Plan (CEMP) during the record review. The last approved CEMP was dated over a year prior, and subsequent submissions had either expired or been rejected. The most recent resubmission was still pending approval at the time of the survey. This failure to maintain an up-to-date and approved emergency management plan is not in compliance with Florida Administrative Code requirements, which mandate annual review and approval of such plans. Both deficiencies were acknowledged by facility leadership, including the Maintenance Director and the Administrator, during interviews conducted at the time of the survey. The findings were reviewed with the relevant facility staff at the exit conference. Photographic evidence was obtained to document the improper storage of medical gas cylinders and the presence of flammable liquids in the oxygen storage area.
Plan Of Correction
Immediate Corrective Action The six flammable liquid cans were removed from the outdoor oxygen storage area on 5/27/2025, during the survey. Method to Assess Others The facility only has one oxygen storage area so no further evaluation was needed. Systematic Process The Maintenance Director, or designee, will perform weekly inspections X 8 weeks of the outside oxygen storage area to ensure there are no flammable liquids stored in the area. Quality Assurance The Administrator, or designee, is responsible for the oversight of this program. Documentation of the outdoor oxygen storage area inspections will be brought to the monthly QAPI meeting for review X 2 months. If substantial compliance is not met after 2 months, weekly inspections will continue and be brought to the monthly QAPI meeting until substantial compliance is met. --- Immediate Corrective Action The Administrator reached out to the Palm Beach County Division of Emergency Management on 4/30/2025 for an update and was given a timeframe of 60 days until the CEMP would be reviewed and then approved. Method to Assess Others No other disaster preparedness documentation was identified for submission to the Palm Beach County Division of Emergency Management. Systematic Process The Administrator, or designee, will continue to ensure the facility's CEMP is submitted to the Palm Beach County Division of Emergency Management within 60 days of the previous year's approval date. Quality Assurance The Administrator is responsible for the oversight of this process. QAPI will be notified when the CEMP is submitted for annual approval until substantial compliance is made. --- Immediate Corrective Action The six flammable liquid cans were removed from the outdoor oxygen storage area on 5/27/2025, during the survey. Method to Assess Others The facility only has one oxygen storage area so no further evaluation was needed. Systematic Process The Maintenance Director, or designee, will perform weekly inspections X 8 weeks of the outside oxygen storage area to ensure there are no flammable liquids stored in the area. Quality Assurance The Administrator, or designee, is responsible for the oversight of this program. Documentation of the outdoor oxygen storage area inspections will be brought to the monthly QAPI meeting for review X 2 months. If substantial compliance is not met after 2 months, weekly inspections will continue and be brought to the monthly QAPI meeting until substantial compliance is met.
Deficient Maintenance of Delayed Egress Doors
Penalty
Summary
During a fire safety tour of the facility, surveyors observed that two of seven sampled delayed egress exits were not maintained in accordance with NFPA 101 requirements. At 11:00 AM, the Southeast Corridor exit, which was equipped with a delayed egress locking arrangement, failed to operate when tested. Later, at 1:04 PM, the Northeast corridor exit near Central Supply, also equipped with a delayed egress locking arrangement, required more than fifteen pounds of force to open the door, exceeding the standard for ease of egress. These deficiencies were confirmed through direct observation and acknowledged by the Maintenance Director during the inspection. The findings were subsequently reviewed with the Administrator, the Regional Maintenance Director, and the Maintenance Director during the exit conference. No information regarding specific residents or their medical conditions was provided in relation to these deficiencies.
Plan Of Correction
Corrective Actions A. The SE corridor exits delayed egress locking arrangement was repaired on 5/28/2025. B. The NE corridor exits delayed egress locking arrangement was adjusted on 5/28/2025 so that it required less than 15 lbs. of force to open the door. Identification of Others Potentially Affected The Maintenance Director, or designee, evaluated all other egress doors with a delayed egress locking arrangement to ensure proper functionality and operating force. Systemic Changes On an ongoing basis as part of the facility's life safety program, the Maintenance Director, or designee, will perform monthly testing of all facility egress doors with a delayed egress locking arrangement to ensure proper functionality. Quality Assurance The Administrator, or designee, is responsible for the oversight of this program. Results of the monthly testing will be reviewed at the monthly QAPI meetings X 3 months. If substantial compliance is not met after 3 months, results of the ongoing monthly inspections will be brought to QAPI meetings until substantial compliance is met. The statements made on this plan of correction are not an admission to and do not constitute an agreement with alleged deficiencies herein. To remain compliant with all federal and state regulations, the facility has taken actions set forth in the plan of correction. The plan of correction constitutes the facility's allegation of compliance such as the deficiencies cited have been corrected by the date certain. Corrective Actions A. The SE corridor exits delayed egress locking arrangement was repaired on 5/28/2025. B. The NE corridor exits delayed egress locking arrangement was adjusted on 5/28/2025 so that it required less than 15 lbs. of force to open the door. Identification of Others Potentially Affected The Maintenance Director, or designee, evaluated all other egress doors with a delayed egress locking arrangement to ensure proper functionality and operating force. Systemic Changes On an ongoing basis as part of the facility's life safety program, the Maintenance Director, or designee, will perform monthly testing of all facility egress doors with a delayed egress locking arrangement to ensure proper functionality. Quality Assurance The Administrator, or designee, is responsible for the oversight of this program. Results of the monthly testing will be reviewed at the monthly QAPI meetings X 3 months. If substantial compliance is not met after 3 months, results of the ongoing monthly inspections will be brought to QAPI meetings until substantial compliance is met.
Deficient Infection Control Practices and PPE Use
Penalty
Summary
Surveyors identified multiple deficiencies in the facility's infection prevention and control practices, specifically related to the use of personal protective equipment (PPE) and adherence to Enhanced Barrier Precautions (EBP). During care for two residents, staff failed to don required PPE gowns while performing high-contact care activities, such as changing briefs and providing perineal care. In one instance, a certified nursing assistant (CNA) entered a resident's room to answer a call light and performed care without wearing a gown, despite the presence of an EBP sign. The CNA also failed to change her mask after touching it with a gloved hand. Another CNA confirmed that gowns and gloves are required for care activities under EBP, but not for answering call lights, indicating inconsistent understanding and application of the policy. Further observations revealed that a registered nurse (RN) did not perform hand hygiene before entering a resident's room for a check, donned PPE, and then cleaned a piece of equipment with tissue paper soaked in sanitizer, contrary to facility policy. The facility's policy required the use of specific cleaning agents and procedures, which were not followed. Additionally, two certified nurse assistants performed care for another resident without wearing PPE gowns, and one of them changed gloves without performing hand hygiene between tasks. The survey also found that appropriate means for disposing of used PPE were not provided in a resident's room who was on isolation for COVID-19. The only waste receptacles available were small, uncovered containers, and there was no designated bin for PPE disposal as required by facility policy and CDC guidelines. Interviews with staff and the infection preventionist confirmed the lack of proper receptacles and inconsistent practices regarding PPE removal and disposal. These deficiencies were observed across multiple staff members and residents, indicating systemic issues with infection control protocols.
Plan Of Correction
On , the Staff Development Coordinator provided 1:1 education to Staff G on proper Enhanced Barrier Precautions. On , the Staff Development Coordinator provided 1:1 education for Staff I on Enhanced Barrier Precaution. On , the Staff Development Coordinator provided 1:1 education to Staff L on the proper procedure to and proper hygiene. On , Staff J was given 1:1 education on proper PPE uses for a resident on EBP and proper hygiene. On , Staff Q was given 1:1 education on proper PPE uses for a resident on EBP and proper hygiene. On , a receptacle with a lid was placed in room of resident #95. On , the Staff Development Coordinator conducted a quality review of residents on Enhanced Barrier Precautions to ensure staff are utilizing appropriate PPE and hygiene. On , the Staff Development Coordinator conducted a quality review of residents on transmission-based precautions to ensure that proper waste receptacles were present for staff to discard used PPE. No additional findings were noted. On , the preventionist conducted a quality review of in the center to ensure that they were properly. By , the Staff Development Coordinator educated the current staff on the components of F880 with an emphasis on Proper Donning and Doffing of PPE, Proper adherence to Enhanced Barrier Precautions, and Proper Hygiene. On , the DON educated the ADON/IP on the components of F880 with emphasis on placement of the proper waste receptacles for PPE disposal. By , licensed nurses were educated on the components of F880 with an emphasis on proper technique of by the Staff Development Coordinator. As a part of a systematic change, newly hired staff will be educated on the components of F880 with an emphasis on Proper Donning and Doffing of PPE, Proper adherence to Enhanced Barrier Precautions, and Proper Hygiene. As part of a systematic change, newly hired Preventionists will be educated on F880 with emphasis on placement of the proper waste receptacles for PPE disposal. As part of a systematic change, newly hired licensed nurses will be educated on the components of F880 with an emphasis on proper technique of . The DON/designee will conduct 5 random observations of gown donning and doffing x 4 weeks, then 10 random observations of gown donning and doffing monthly x 2 months to ensure that gowns are being properly worn during high contact care activities. DON/Designee will conduct 10 random hygiene observations weekly x 4 weeks and then 20 random hygiene observations monthly x 2 months to ensure that proper hygiene is performed. DON/designee will conduct 5 observations of cleaning weekly x 4 weeks then 10 observations of cleaning monthly x 2 months to ensure proper of equipment. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. F 880 F 880 F 880
Delays in Medical Interventions, Medication Administration, and Care Planning
Penalty
Summary
The facility failed to provide adequate and appropriate health care to several residents as evidenced by multiple deficiencies in timely medical interventions and documentation. For one resident, there was a significant delay of 22 days between the collection of a wound culture and its receipt by the laboratory, resulting in a delay in effective treatment for an infection with a drug-resistant organism. The Assistant Director of Nursing was unable to explain the cause of this delay, and the resident was started on an antibiotic to which the organism was resistant, further delaying appropriate care. Another resident did not receive a timely urology consult as ordered by the physician. Despite documentation of the need for a referral and follow-up, there was no evidence that the referral was completed before the resident was transferred to the hospital. The staff member responsible for referrals acknowledged the lack of follow-up. Additionally, there was a delay in obtaining a required culture for this resident, with no explanation provided by the Assistant Director of Nursing. Medication administration was also found to be deficient, with one resident receiving multiple medications outside the facility's policy of administering within one hour before or after the scheduled time. Some medications were administered as late as three hours after the scheduled time, and the resident confirmed receiving medications late on several occasions. Furthermore, another resident was observed using a CPAP machine daily without a physician's order or a care plan in place for its use until the last day of the survey, after surveyor intervention.
Plan Of Correction
On Resident #12 was assessed by the provider. On is healing without complications and no s/s of current . On resident #92 was evaluated by the provider with no acute findings noted. On the medical records/staff made the consult for resident #1. On resident #1 was reevaluated by the provider with no acute findings. On additional CPAP orders were obtained for Resident #304. On , the care plan for a CPAP was revised by the Regional Nurse Consultant. On , the Regional Nurse Consultant conducted a quality review of current residents with cultures ordered in the past 30 days to ensure that the culture was obtained within the appropriate time frame. No additional findings were noted. On , the Regional Nurse Consultant conducted a quality review of medication administrations for the past 24 hours. Follow up based on findings. On , the Regional Nurse Consultant conducted a quality review of current residents with to ensure physician orders for consults and cultures in the past 30 days have been followed timely. No additional findings were noted. On DON conducted a quality review of current residents who require the use of a CPAP to ensure proper physician orders and care plans were in place. No additional findings were noted. By licensed nurses were educated by the Staff Development Coordinator on the components of N201 with an emphasis on obtaining cultures timely and administering medications timely. As a systematic change, newly hired licensed nurses will be educated on the components of N201 with an emphasis on obtaining cultures timely and administering medications timely during orientation. By licensed nurses were educated by the Staff Development Coordinator on N201 with an emphasis on obtaining consults and cultures timely. As part of a systematic change, newly hired licensed nurses will be educated on N201 with an emphasis on obtaining consults and cultures timely. By licensed nurses were educated by the staff development coordinator on the components of N201 with an emphasis on obtaining appropriate physician orders for use of a CPAP as well as implementing a care plan for the CPAP. As part of a systematic change, newly hired licensed nurses will be educated on the components of N201 with an emphasis on obtaining appropriate physician orders for use of a CPAP as well as implementing a care plan for the CPAP during orientation. DON/Designee will conduct quality monitoring of order listing reports 5 times weekly x 4 weeks, then 5 monthly x 2 months to ensure that cultures ordered are obtained timely. DON/Designee will conduct quality monitoring of 5 random residents weekly x 4 weeks, then 10 random residents monthly x 2 months to ensure that medications are administered within the appropriate time frame. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. DON/Designee will conduct quality monitoring of order listing reports 5 times weekly x 4 weeks, then 10 order listing reports monthly x 2 months to ensure that cultures and consults are obtained timely. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. DON/Designee will conduct quality monitoring of 3 residents who require CPAPs weekly x 4 weeks and 5 residents who require CPAPs monthly x 2 months to ensure that proper physician orders and care plans are in place. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. N 201 N 201
Failure to Timely Update and Revise Care Plans Following Changes in Condition and Medication
Penalty
Summary
The facility failed to revise and update care plan interventions in a timely manner for multiple residents, as required by federal regulations. For one resident, who had a history of vision impairment, abnormal gait, and need for assistance with personal care, there were two incidents of falls, one of which was unwitnessed and another witnessed. Despite these incidents and a physician's order for regular monitoring, the resident's care plan was not updated to reflect the new fall events or to add interventions addressing the specific circumstances of the falls, such as issues with wheelchair safety and transfer assistance. Interviews with staff revealed confusion about who was responsible for updating care plans after such incidents, with some staff believing it was the responsibility of management or the MDS team, and others stating that interventions were updated but not always dated or reflected in the care plan documentation. Another resident, who was readmitted after a hospital transfer, had multiple medication orders, including psychotropic medications, some of which were discontinued. The care plans for this resident did not reflect current diagnoses or changes in medication regimens. Specifically, there were care plans referencing medications and diagnoses that were not present in the resident's medical record, and interventions were not updated to reflect the discontinuation of medications or the absence of certain diagnoses. Staff interviews confirmed that care plans were not consistently updated to match the resident's current medication orders and diagnoses, and there was acknowledgment from the Social Services Director and MDS staff that care plans were missing or not properly revised. Additionally, the same resident did not have a care plan developed to address and provide care for a specific medical condition present at the time of assessment. Both the Regional MDS Coordinator and the Assistant MDS Coordinator confirmed during interviews that there was no care plan in place for this condition. The lack of timely and accurate care plan updates and development for these residents demonstrates a failure to comply with regulatory requirements for comprehensive, person-centered care planning based on current assessments, diagnoses, and medication regimens.
Plan Of Correction
The statements made on this plan of correction are not an admission to and do not constitute an agreement with alleged deficiencies herein. To remain compliant with all federal and state regulations, the facility has taken actions set forth in the plan of correction. The plan of correction constitutes the facility's allegation of compliance such as the deficiencies cited have been corrected by the date certain. On , the DON updated the care plan and added the appropriate intervention for resident #92. On , the regional reimbursement coordinator revised and updated the care plans for the changes of diagnosis and medications for resident #76. On , the regional reimbursement coordinator initiated the care plan for resident #76. On , the Regional Nurse Consultant conducted a quality review of residents who have had a in the past 30 days to ensure that interventions are added to the care plan timely. Follow up based on findings. On , the Regional Reimbursement Coordinator conducted a quality review of residents with new active diagnosis or medication changes in the past two weeks to ensure that care plans were appropriately developed or updated. Follow up based on findings. On , the Regional Nurse Consultant conducted a quality review of current residents with the diagnosis of to ensure that appropriate care plans have been developed. No additional findings noted. By , the licensed nurses including the MDS nurses were educated by the Staff Development Coordinator on the components of F657 with an emphasis on accurate revisions and updating of care plans. As a systematic change, newly hired licensed nurses, including MDS nurses, will be educated on the components of F657 with an emphasis on accurate revisions and updating of care plans. DON/designee will conduct quality monitoring audits of 10 random residents weekly x 4 weeks then 10 random residents monthly x 2 months to ensure proper revision and updating of the care plans. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. F 657
Delayed Culture Results and Medication Administration
Penalty
Summary
The facility failed to obtain culture results in a timely manner for one resident. This resident was admitted with multiple diagnoses and required partial assistance with activities of daily living. The care plan included management of wounds on the right and left heels. A physician order was placed for a culture of the left heel, and progress notes indicated the culture was collected and stored for lab pickup. However, there was a delay of 22 days from the time of collection to when the culture was received in the lab. The culture ultimately tested positive for a multi-drug resistant organism requiring isolation, and there was a delay in effective treatment due to the delay in obtaining results. The facility also failed to administer medications in a timely manner for another resident. This resident had multiple medical conditions, including visual impairment, mobility issues, and required assistance with personal care. Physician orders included several scheduled and as-needed medications. Review of the medication administration audit report showed that medications were repeatedly administered outside the facility's policy window of one hour before or after the scheduled time. Some medications were given as late as over three hours past the scheduled time. The resident confirmed that morning medications were sometimes received hours late. Interviews with nursing staff, including an RN, LPN, and the DON, confirmed their understanding of the facility's policy regarding medication administration timing. Despite this, the audit report documented multiple instances of late medication administration, indicating a failure to follow established protocols for timely medication delivery.
Plan Of Correction
On , Resident #12 was assessed by the provider. The resident is healing without complications and shows no signs or symptoms of current provider issues. Resident #92 was evaluated by the provider with no acute findings noted. On , the Regional Nurse Consultant conducted a quality review of current residents with cultures ordered in the past 30 days to ensure that the culture was obtained within the appropriate time frame. No additional findings were noted. On , the Regional Nurse Consultant conducted a quality review of medication administrations for the past 24 hours. Follow-up was conducted based on findings. By , licensed nurses were educated by the Staff Development Coordinator on the components of F 684, with an emphasis on obtaining cultures timely and administering medications timely. As a systematic change, newly hired licensed nurses will be educated on the components of F 684 during orientation, with an emphasis on obtaining cultures timely and administering medications timely. The DON/Designee will conduct quality monitoring of order listing reports 5 times weekly for 4 weeks, then 5 times monthly for 2 months to ensure that cultures ordered are obtained timely. Additionally, the DON/Designee will conduct quality monitoring of 5 random residents weekly for 4 weeks, then 10 random residents monthly for 2 months to ensure that medications are administered within the appropriate time frame. The findings of these quality monitoring activities are to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines that substantial compliance has been met.
Failure to Obtain Timely Urology Consult and Urine Culture
Penalty
Summary
The facility failed to obtain a timely urology consult and urine culture for a resident with a history of mild cognitive impairment and partial dependence in activities of daily living. The resident was care planned as being at risk for complications related to their diagnosis and required regular care and laboratory monitoring. Physician orders were in place for a urologist consult and for results to be faxed to the urologist, with follow-up also ordered. However, documentation showed that the consult was dependent on a referral, and there was no evidence of follow-up to ensure the referral was completed. Medical Records staff confirmed that no follow-up occurred for the urologist consult prior to the resident's transfer to the hospital. Additionally, there was a delay in obtaining a urine culture and sensitivity (C&S) for the same resident. Although an order for the culture was present, the specimen was not collected and reported in a timely manner. The Assistant Director of Nursing was unable to explain the delay in obtaining the sample. These failures resulted in the resident not receiving timely assessment and intervention as required by their clinical condition and care plan.
Plan Of Correction
F 690 On , the medical staff made the records/ consult for resident #1. On , resident # 1 was reevaluated by the provider with no acute findings. On , the Regional Nurse Consultant conducted a quality review of current residents with to ensure physician orders for consults and cultures in the past 30 days have been followed timely. No additional findings were noted. By , licensed nurses were educated by the Staff Development Coordinator on F 690 with an emphasis on obtaining consults and cultures timely. As part of a systematic change, newly hired licensed nurses will be educated on F 690 with an emphasis on obtaining , consults and cultures timely. DON/Designee will conduct quality monitoring of order listing reports 5 times weekly x 4 weeks, then 10 order listing reports monthly x 2 months to ensure that cultures and consults are obtained timely. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. F 690
Failure to Obtain Physician Order and Care Plan for CPAP Therapy
Penalty
Summary
The facility failed to obtain a physician's order for CPAP (Continuous Positive Airway Pressure) therapy and did not develop or implement a care plan for its use for one resident. Record review showed that the resident had multiple diagnoses and was cognitively intact, as indicated by a Brief Interview of Mental Status score of 15. The Minimum Data Set assessment did not document CPAP use, and the resident's care plan lacked goals, plans, and interventions related to CPAP. Observations on multiple occasions revealed a CPAP machine and tubing at the resident's bedside, and the resident confirmed daily use of the device. The physician's order for CPAP was only obtained on the last day of the survey after surveyor intervention.
Plan Of Correction
On , additional CPAP orders were obtained for Resident # 304. On , the care plan for a CPAP was revised by the Regional Nurse Consultant. On , the DON conducted a quality review of current residents who require the use of a CPAP to ensure proper physician orders and care plans were in place. No additional findings were noted. By , licensed nurses were educated by the staff development coordinator on the components of F695 with an emphasis on obtaining appropriate physician orders for use of a CPAP as well as implementing a care plan for the CPAP. As part of a systematic change, newly hired licensed nurses will be educated on the components of F695 with an emphasis on obtaining appropriate physician orders for use of a CPAP as well as implementing a care plan for the CPAP during orientation. The DON/Designee will conduct quality monitoring of 3 residents who require CPAPs weekly x 4 weeks and 5 residents who require CPAPs monthly x 2 months to ensure that proper physician orders and care plans are in place. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met.
Failure to Assess and Obtain Consent for Bed Rail Use
Penalty
Summary
A deficiency occurred when a resident was found using full side bed rails without proper assessment, informed consent, or physician order, contrary to facility policy and federal regulations. The resident, who had diagnoses including Type 2 diabetes, lack of coordination, abnormal gait, and was on hospice care, had a documented refusal of bed rail use by their representative, and physician orders specifically indicated no side rails. The care plan did not address side rail use, and the Minimum Data Set (MDS) assessment also documented that bed rails were not used. Despite these records, multiple observations confirmed the resident was in a bed with full side rails up on both sides at various times. Interviews with staff revealed a lack of awareness regarding the resident's hospice status and the origin of the bed with full side rails, with some staff attributing the presence of side rails to the hospice-provided bed. The Director of Nursing and Administrator acknowledged the presence of full side rails and stated that their usual process involves assessment, consent, physician order, and care planning, none of which were completed for this resident. The resident was subsequently removed from the bed with full side rails after the deficiency was identified.
Plan Of Correction
F 700 On , the siderails for resident #45 were removed by the maintenance director. On , the Regional Nurse Consultant conducted a quality review of current residents with siderails to ensure that proper assessments and consents were in place. No additional findings were noted. By , current licensed nurses were educated by the Staff Development Coordinator on the components of F 700 with an emphasis on proper assessment and obtaining consent for bedrails. As part of a systematic change, newly hired licensed nurses will be educated on the components of F 700 with an emphasis on proper assessment and obtaining consent for bedrails. DON/Designee will conduct quality monitoring of 5 residents with siderails weekly x 4 weeks, then 10 residents with siderails monthly x 2 months to ensure that proper assessment and consents are in place. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met. F 700
Failure to Ensure Adequate Behavior Monitoring for Residents on Psychotropic Medications
Penalty
Summary
Surveyors identified that the facility failed to ensure proper behavior monitoring for three residents who were prescribed psychotropic medications. The facility's policy required that behaviors be clearly documented in the medical record, included in the care plan, and reviewed at least quarterly. However, for the residents reviewed, there were inconsistencies and omissions in the documentation of behavior monitoring, as well as a lack of adherence to physician orders regarding the observation and recording of behaviors associated with medication administration. For one resident with moderate cognitive impairment and diagnoses including psychiatric conditions, the care plan and physician orders specified that staff should monitor for behaviors and document findings in the Medication Administration Record (MAR) and progress notes. Review of the MAR revealed that staff often marked boxes with an 'X' or 'Y' without specifying the behaviors, and interviews with LPNs and an RN confirmed that behavior monitoring was not consistently documented as required. Staff acknowledged gaps in documentation and were unclear about the process for recording behaviors, especially during certain shifts. Another resident with severe cognitive impairment and multiple psychiatric diagnoses had several physician orders for behavior and side effect monitoring, requiring documentation every shift. However, review of the behavior monitoring records and progress notes showed missing documentation for behaviors, interventions, or outcomes, despite orders to do so. A third resident with moderate cognitive impairment and psychiatric diagnoses also had incomplete documentation in the MAR, with some entries marked but lacking identification of specific behaviors. Interviews with staff and the DON confirmed that behavior monitoring was not performed or documented according to policy and physician orders.
Plan Of Correction
On , resident #34 was discharged from the facility. On , resident #76 was evaluated by the psych provider. No recent behaviors noted and no new orders received. On , resident #14 was evaluated by the psych provider. No recent behaviors noted and no new orders received. On , the Director of Nursing conducted a quality review of current residents who require behavior monitoring. No additional findings were noted. By , the Staff Development Coordinator educated licensed nurses on the components of F757 with an emphasis on appropriate completion of the behavior monitoring. As part of a systematic change, licensed nurses will be educated on the components of F757 with an emphasis on appropriate completion of the behavior monitoring during orientation. DON/Designee will conduct an audit of residents who require behavior monitoring weekly x 4 weeks and then 10 residents who require behavior monitoring monthly x 2 months to ensure that the behavior monitoring orders are appropriately completed by the licensed nurses. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met.
Failure to Provide Adaptive Drinking Equipment for Resident with Physician Orders
Penalty
Summary
The facility failed to provide required adaptive equipment for a resident with physician orders specifying the use of a scoop dish and a two-handled cup with lid to maximize intake and minimize spillage. Observations revealed that the resident, who had diagnoses including Non-ST Elevation Myocardial Infarction and required assistance with personal care, did not consistently receive the adaptive drinking equipment for each beverage. Specifically, the resident was observed with a Styrofoam cup of water on the overbed table without the prescribed two-handled cup, and at another time, only one two-handled cup was present for multiple beverages on the breakfast tray. Interviews with staff indicated that the process for providing adaptive equipment was inconsistent. A CNA reported that she would rotate the two-handled cup between different beverages, rinsing and refilling it as needed, and would obtain a clean cup for water only after breakfast. The Dietary Manager stated that a two-handled cup should be provided for each beverage, but also noted that nursing staff were responsible for obtaining and returning the cups for cleaning. These actions and inactions resulted in the resident not having the necessary adaptive equipment for all drinks as required by their care plan and physician orders.
Plan Of Correction
On the meal tracker tray cards for resident #19 were updated to include two handled cups for each beverage provided. On the CDM conducted a quality review of current residents who require adaptive equipment to ensure that the Meal Tracker Tray Card contains the appropriate adaptive equipment with no additional findings noted. On the Regional Director of Environmental and Food Services educated the Certified Dietary Manager on the components of F810 with an emphasis providing appropriate quantity of adaptive equipment on the meal tray. On the Certified Dietary Manager educated the dietary staff on the components of F810 with an emphasis on providing appropriate quantity of adaptive equipment on the meal tray. As part of a systematic change, newly hired dietary employees will be educated on the components of F810 with an emphasis on providing appropriate quantity of adaptive equipment on the meal tray during orientation. The administrator/designee will conduct 5 observations weekly x 4 weeks, then 10 observations monthly x 2 months to ensure that appropriate adaptive equipment is on the meal tray. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met.
Inaccessible Call Light in Resident Bathroom
Penalty
Summary
The facility failed to ensure that each resident bathroom was adequately equipped with a functioning call system accessible to residents, as required by federal regulations. During observations, surveyors found that the call cords in a resident's bathroom were wrapped around the grab bar, rendering the call system inaccessible and nonfunctional in its current state. The Director of Maintenance confirmed that the call light would not function properly when wrapped around the grab bar and had to manually unwrap and test it to restore functionality. Interviews with staff revealed gaps in the facility's procedures for checking call lights. The Social Service Assistant, who was assigned as the Guardian Angel for the resident, stated that her checks only included verifying the presence and physical condition of the call light, not whether it was wrapped around the grab bar or if it was operational. This lack of thoroughness in daily checks contributed to the deficiency, as the inaccessibility and improper placement of the call cord went unaddressed until identified by surveyors.
Plan Of Correction
On , the call light in the bathroom of # was unwrapped from the grab bar and assessed to be functional by the maintenance director. On , the Maintenance Director conducted a quality review of the call lights in resident rooms and bathrooms to ensure that they were functioning properly. By , current staff were educated by the Staff Development Coordinator on F919 with an emphasis on ensuring call lights were unwrapped from the grab bar and appropriately functioning. As part of a systematic change, the Nursing Home Administrator updated the Angel Rounds form on to include proper call light functioning. NHA/designee will conduct quality monitoring of 10 call lights weekly x 4 weeks and then 20 call lights monthly x 2 months to ensure that call lights are properly functioning. The findings of these quality monitoring to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met.
Failure to Timely Update and Revise Care Plans Following Changes in Resident Condition and Medication
Penalty
Summary
The facility failed to revise and update care plan interventions in a timely manner for multiple residents, as required by state regulations. For one resident, after experiencing a fall while attempting to transfer between wheelchairs, the care plan was not updated to reflect the incident or to address the new safety concerns. The resident, who had a history of vision impairment and mobility issues, reported that the fall occurred due to a malfunctioning wheelchair lock and confusion during the transfer process. Despite documentation of the incident and the resident's injuries, the care plan remained unchanged, and staff interviews revealed uncertainty about who was responsible for updating care plans following such events. Another resident's care plan was not revised to reflect changes in diagnoses and medication orders. The resident had multiple discontinued and current medication orders, including psychotropic drugs, but the care plan did not accurately address the resident's current medication regimen or associated diagnoses. Interviews with nursing and MDS staff confirmed that there was no documented diagnosis for some of the medications administered, and care plans were not consistently updated to reflect medication changes or discontinuations. The facility's policy required that information from ongoing evaluations be incorporated into the comprehensive care plan, but this was not consistently followed. Additionally, the same resident did not have a care plan developed or implemented to address a newly identified condition. Both the Regional MDS Coordinator and the Assistant MDS Coordinator acknowledged the absence of a care plan for this condition during interviews. The lack of timely and accurate updates to care plans, as well as the failure to develop care plans for new diagnoses, constituted noncompliance with regulatory requirements for comprehensive, person-centered care planning.
Plan Of Correction
The statements made on this plan of correction are not an admission to and do not constitute an agreement with alleged deficiencies herein. To remain compliant with all federal and state regulations, the facility has taken actions set forth in the plan of correction. The plan of correction constitutes the facility's allegation of compliance such as the deficiencies cited have been corrected by the date certain. On the DON updated the care plan and added the appropriate intervention for resident #92. On the regional reimbursement coordinator revised and updated the care plans for the changes of diagnosis and medications for resident #76. On the regional reimbursement coordinator initiated the care plan for resident #76. On [date], the Regional Nurse Consultant conducted a quality review of residents who have had a [specific event or condition] in the past 30 days to ensure that interventions are added to the care plan timely. Follow up based on findings. On [date], the Regional Reimbursement Coordinator conducted a quality review of residents with new active diagnosis or medication changes in the past two weeks to ensure that care plans were appropriately developed or updated. Follow up based on findings. On [date], the Regional Nurse Consultant conducted a quality review of current residents with the diagnosis of [diagnosis] to ensure that appropriate care plans have been developed. No additional findings noted. By [date], the licensed nurses including the MDS nurses were educated by the Staff Development Coordinator on the components of N071 with an emphasis on accurate revisions and updating of care plans. As a systematic change, newly hired licensed nurses, including MDS nurses, will be educated on the components of N071 with an emphasis on accurate revisions and updating of care plans. The DON/designee will conduct quality monitoring audits of 10 random residents weekly for 4 weeks, then 10 random residents monthly for 2 months to ensure proper revision and updating of the care plans. The findings of these quality monitoring audits are to be reported to the Quality Assurance/Performance Improvement Committee monthly until the committee determines substantial compliance has been met.
Latest citations in Florida
Surveyors found that the facility failed to comply with 42 CFR 483.73(a) by not conducting the required annual review and update of its Emergency Preparedness (EP) plan. During record review, no documentation showed that the EP plan had been reviewed or updated within the past year, and the Administrator confirmed that the Emergency Management Plan had not been reviewed or revised as required.
Surveyors found that smoke/fire-rated enclosures were not properly maintained, with penetrations in smoke barriers in several general storage rooms across multiple smoke compartments. The Maintenance Director stated that insulation and fiberglass were used to pack and cover these holes but could not confirm that the materials were approved for fire-rated construction. Inspectors observed penetrations covered with fiberglass and noted a hole in one fiberglass panel in a storage room, resulting in a deficiency under NFPA 101 requirements for smoke barrier construction.
Surveyors found that fixed patient-care electrical equipment was not properly maintained or inspected in accordance with NFPA 99. In one room, a bedside remote had mismatched insulation and exposed wiring, and in another room, a call button receptacle had exposed low-voltage conductors. The Maintenance Director acknowledged both issues and reported that new bed remotes had been received but not yet installed.
Surveyors found that the facility failed to maintain a safe, clean, and homelike environment, with strong, persistent urine and feces odors noted throughout multiple halls and confirmed by staff. On two nursing units, hallways and resident rooms contained torn flooring, food debris, broken blinds, dirty and leaking toilets and sinks, rusted and corroded fixtures, missing outlet covers with oxygen concentrators plugged in, exposed light sockets, unmade and visibly soiled beds, and black, mold-like substances on walls and around toilet bases. Bathrooms had missing ceiling tiles, cracked door facings with brown stains, used briefs and torn toilet paper on floors, and toilets with brown or rust-like buildup. Outside, the patio and fencing area had broken and rotted railings, exposed rusted nails, fallen palm fronds, and overgrown vegetation, and the Administrator acknowledged the area was not safe for residents. Housekeeping and maintenance staff described daily cleaning and a work-order process, but the Maintenance Director reported being unaware of many of the observed issues, and the DON confirmed there was no specific environmental cleaning policy despite job descriptions and a general policy requiring a safe, sanitary, and comfortable environment.
A resident exited the building through a bedroom window, walked off the property, and was observed and redirected by staff with assistance from law enforcement, who encountered the resident down the road and helped escort the resident back. The facility’s internal documentation lacked staff or witness statements and characterized the event as the resident remaining on facility grounds without injury. Despite the resident’s account, a police report, and a maintenance staff report confirming that the resident left the premises and that law enforcement responded, the DON did not report the incident to required state and federal agencies, even though the DON acknowledged that any incident involving law enforcement response must be reported.
A resident with moderate cognitive impairment and a history of stroke was repeatedly observed over several days in visibly soiled clothing and bedding, with a strong urine odor, despite stating multiple times that he had requested assistance with changing and hygiene. Documentation indicated he was independent with toileting and personal hygiene and only occasionally incontinent, but his care plan lacked detail on the level of assistance needed, while an LPN reported he actually required staff help with bathing, grooming, toileting, and care. Laundry practices involved leaving clean, labeled clothing bagged in the linen room for nursing staff to distribute rather than returning it directly to rooms, and the DON reported that staff were expected to round every two hours and as needed to keep residents clean and dry, although there were no written ADL or resident care policies in place.
Surveyors observed four full O2 cylinders on one nursing unit stored unsecured directly on the floor under a sign labeled "FULL CYLINDERS" instead of in a secured storage rack. The ADON confirmed the cylinders were full and should not be on the ground. Reference to NFPA 99 showed that freestanding cylinders must be protected from damage and properly chained or supported in a stand or cart. The DON and Maintenance Director both acknowledged that O2 cylinders are required to be stored in a secure rack, should never be on the floor, and that unsecured cylinders on the floor present a safety risk.
A resident with multiple cardiopulmonary conditions and a documented full code status was found unresponsive without pulse or respirations during the night shift. A CNA notified the RN, who either instructed CNAs to clean and cover the resident or, per her and an LPN’s account, called a code blue and performed CPR with the LPN for about 20 minutes before stopping, without calling 911. The RN believed the resident was on hospice and did not verify code status, then notified the DON, provider, and family instead of EMS. Several hours later, after the DON called the facility and asked whether 911 had been contacted, the RN called 911 and briefly reinitiated CPR shortly before EMS arrived and pronounced the resident deceased, documenting postmortem changes. The facility’s investigation and root cause analysis found that staff failed to follow policy requiring immediate EMS activation and continuous CPR for full code residents until EMS arrival, leading to an Immediate Jeopardy finding.
A resident with full code status was found unresponsive without respirations or pulse during the night shift. An RN and an LPN initiated CPR but did not activate EMS, and they discontinued CPR after about 20 minutes. The RN, who lacked documented orientation and competency assessment and had obtained BLS certification through a fully online, non–instructor-led course, pronounced the resident deceased without authority and later stated she believed the resident was on hospice and did not verify code status. The LPN’s BLS certification was expired, and a CNA with an expired BLS certification performed several chest compressions despite facility policy that CNAs were not to perform CPR. The RN had not participated in documented code blue drills, and leadership confirmed that required clinical orientation and skills competencies had not been completed for her, leading surveyors to determine that staff were not adequately trained or competent to respond to a cardiopulmonary arrest for a full code resident, resulting in an Immediate Jeopardy finding.
Surveyors found multiple instances of improper use of relocatable power taps (RPTs) and extension cords during a facility tour with the Maintenance Director. In the social services office, an RPT was plugged into another RPT connected to a wall outlet, with the cord running across a walkway and taped to the floor. In the multipurpose room, a television was plugged into an extension cord, and in the MDS office, an RPT was plugged into another RPT with an outlet adapter in use. These conditions did not comply with NFPA 101, NFPA 99, and NFPA 70 standards governing electrical equipment, power strips, and extension cords.
Failure to Annually Review and Update Emergency Preparedness Plan
Penalty
Summary
Surveyors identified a deficiency related to the facility’s Emergency Preparedness (EP) Program under 42 CFR 483.73(a). During record review at 4:00 PM, surveyors examined the facility’s EP documentation and found no evidence that the emergency preparedness plan had been reviewed or updated on an annual basis as required. The regulation mandates that LTC facilities develop and maintain an emergency preparedness plan that is reviewed and updated at least annually to comply with applicable Federal, State, and local emergency preparedness requirements. In an interview, the Administrator acknowledged that the facility’s Emergency Management Plan had not been reviewed or updated. No documentation was provided to show that the required annual review and update of the EP plan had occurred. The deficiency is based solely on the lack of documented annual review and update of the emergency preparedness plan by facility administration; no specific resident cases or clinical events were described in the report.
Plan Of Correction
Preparation and/or execution of the Plan of Correction does not constitute admission or agreement of the provider of the truth of the facts alleged or conclusions set forth in the statement of deficiencies. The Plan of Correction is prepared and/or executed solely because it is required by the provision of Federal and State law. Facility EP was reviewed and signed off on by the DON, Maintenance Director and Administrator. The facility has determined that all residents have the potential to be affected. An in-service education program will be conducted by the administrator. The administrator will conduct monthly random checks to verify completed documentation.
Improper Repair of Smoke Barrier Penetrations in Multiple Smoke Compartments
Penalty
Summary
Surveyors identified a deficiency in the facility’s maintenance of smoke/fire-rated enclosures, specifically related to penetrations in smoke barriers in multiple smoke compartments. During an interview, the Maintenance Director reported that insulation was used to pack holes and then covered with fiberglass in general storage rooms in smoke compartments 1, 2, and 3, but was unable to confirm whether these materials were approved for use in fire-rated walls. Subsequent observation showed that the penetrations were indeed covered with fiberglass, and one general storage room in smoke compartment 2 had a hole in one of the fiberglass panels. The report states that this failure to properly maintain penetrations through smoke/fire-rated construction could allow smoke and flammable gases to spread to other areas and cause the smoke/fire-rated construction to fail to perform as designed.
Failure to Maintain and Inspect Patient-Care Electrical Equipment
Penalty
Summary
Surveyors identified a deficiency in the facility’s compliance with NFPA 99 requirements for testing and maintaining fixed patient-care electrical equipment. During an observation in one resident room, the bedside remote was found to have two different types of insulation and exposed wiring. In another resident room, the call button receptacle was observed with exposed low-voltage conductors. These conditions were noted during a survey of two of six smoke compartments. During an interview conducted at the time of the observations, the Maintenance Director stated that the facility had just received a new shipment of bed remotes and had not yet replaced the existing ones. The Maintenance Director also acknowledged the issue with the exposed conductors at the call button receptacle. The surveyors cited this as a failure to properly inspect and maintain fixed patient care electrical equipment in accordance with NFPA 99 (2012 Edition), sections 10.3 and 10.5.2.1.
Widespread Odors and Environmental Disrepair in Resident Care Areas
Penalty
Summary
Surveyors identified that the facility failed to provide a safe, clean, comfortable, and homelike environment as required by 42 CFR 483.10(i). Upon entrance to the building on multiple days, surveyors noted a strong, pungent odor of urine and feces throughout the facility, with the odor particularly strong on the 200, 300, and 400 halls. Staff interviews confirmed that the building "usually smells like" urine, and staff attributed the odor to residents defecating and urinating on the floor, an old building structure, and cleaning products that sanitize but do not deodorize. Housekeeping staff reported that they clean resident rooms daily but that nursing staff must first clean fecal and urine waste before housekeeping can sanitize, and delays by nursing staff in doing so postponed housekeeping’s ability to address the odors. On the 300 unit, surveyors observed multiple environmental and sanitation issues in resident rooms and bathrooms. The hallway had torn flooring, food particles, and a butter knife on the floor. Individual rooms had food debris, a straw on the floor, and broken blinds. Bathrooms contained dark brown stains on walls, rusted ceiling tile trim, toilets with brownish substances inside, and wet floors around toilets. Trim was missing around toilet bases, exposing a black, mold-like substance. Corroded and rusted sink faucet handles, leaking faucets, rusted pipes under sinks with buildup of corrosion, and rusted sprinklers were observed. Some toilets and three-in-one commodes had duct tape on them, and bathroom walls had black, mold-like substances. Doors and door facings showed rust, scrape marks, chipped and peeling paint, and exposed wood. In some rooms, electrical outlets had no covers while oxygen concentrators were plugged into them, boards covered windows, light fixtures over beds lacked covers with sockets exposed, and one fixture had only one bulb. A resident bed appeared dirty with a black substance on it, and dresser drawers were broken with drawer fronts on the floor. On the 400 unit, surveyors again noted a strong odor of urine upon entry and found additional environmental deficiencies. Bathrooms had missing ceiling tiles, broken emergency light covers with no pull strings, and toilet tank covers that did not fit properly, exposing the inside of the tank. In one bathroom, torn toilet paper and used briefs were lying in the corner of the floor, and toilets had brown, rust-like substances inside the bowls. Door facings appeared cracked with brown substances along the sides, and toilets had brownish-black buildup around the bases with broken, peeling trim. Light bases on walls had rust-like appearances, multiple rooms had broken or missing blinds, and some outlets lacked covers while oxygen concentrators were plugged into them. Some rooms had unmade beds, exposed wires at outlets, toilets with dark brown-black rings around the base and flooring, uncovered light fixtures, leaking sinks with rusted pipes, loose flooring, loose toilet seats, and dry red substances on door frames. Surveyors also observed deficiencies in the outdoor patio area adjacent to the locked unit. The gate code was broken, and a resident lock was placed on the gate. The patio and surrounding fencing had fallen palm fronds on the grass, broken and rotted wooden fence railings, unsteady railings, and multiple exposed rusted nails protruding from the railings where boards were broken or detached. Overgrown trees and bushes from the perimeter extended through the fence railings. When asked, the Administrator acknowledged that the area was not safe for residents and stated that they planned to have it redone in the future. The Maintenance Director reported that he and one other maintenance person relied on work orders and verbal reports to identify needed repairs and stated he was not aware of the specific room and equipment issues on the 300 and 400 units. Housekeeping staff stated they would report broken items via a work order book or text to maintenance, but one housekeeper, who cleaned the 400 unit daily, denied noticing stains or biohazard-like materials on walls and door frames despite the surveyors’ observations. Review of facility documents showed that the housekeeper job description required staff to maintain assigned work areas in a clean, safe, comfortable, and attractive manner and to report maintenance problems noted during cleaning. A facility policy titled "Policies and Practices - Control" stated that the facility must maintain a safe, sanitary, and comfortable environment for personnel, residents, visitors, and the public. The DON stated that blinds had been changed out and new cabinets and door handles purchased, and that staff were directed to use standard precautions when cleaning rooms, but also stated there was no policy specific to cleaning the environment. These observations and interviews demonstrated that the facility did not maintain sanitary, orderly, and comfortable interior conditions, did not adequately control offensive odors, and did not ensure that the physical environment, including resident rooms, bathrooms, and outdoor areas, was maintained in a safe, clean, and homelike condition as required by regulation.
Failure to Report Elopement Incident Involving Law Enforcement
Penalty
Summary
The deficiency involves the facility’s failure to report an elopement incident to required state and federal agencies as mandated by 42 CFR 483.12(c). On the referenced date, Resident #5 exited the building through his bedroom window around 12:15 PM and walked across the facility property toward the perimeter fence. A CNA observed the resident outside and called for assistance, after which staff redirected and escorted the resident back into the building and placed him on one-to-one supervision. The facility’s internal incident documentation noted the window exit and subsequent maintenance inspection of the window seals but did not include any staff or witness statements. The DON later stated that the resident never left facility grounds and was returned without injury, and therefore the incident was not considered reportable. However, interviews and external records showed that the resident did leave the facility premises and that law enforcement was involved. Resident #5 recalled being outside the facility, being brought back by staff and a “police man,” and being told by the officer not to leave again. A police report from the local police department confirmed an encounter with the resident outside the facility and that an officer assisted staff in escorting him back. Maintenance staff (Staff G) also reported that the resident climbed out the window, left the facility property, and was stopped “down the road,” then redirected back with law enforcement assistance. In interviews, the DON initially denied that law enforcement had been notified or involved, then later acknowledged that law enforcement had responded but asserted they did not come into the facility. The DON also confirmed awareness that any incident in which law enforcement investigates or responds is required to be reported, yet the elopement and law enforcement involvement were not reported to the State Survey Agency or other required officials within the required time frames.
Failure to Provide Timely ADL and Hygiene Care to a Dependent Resident
Penalty
Summary
Surveyors found that the facility failed to provide necessary ADL care, including grooming and hygiene, to a dependent resident over multiple days. The resident was repeatedly observed in visibly soiled clothing with a strong odor of urine, first standing in his doorway holding onto a wheelchair with wet navy pants saturated down to his calves, stating he had been waiting for staff to change his clothes. More than an hour later the same day, he remained in the same soiled pants and shirt while seated in a wheelchair near the nurses’ station. The following day, he was again observed wearing the same soiled clothes, smelling of urine, with his shirt stained with food and a dark liquid. His room had a strong urine odor, his bed was soiled with urine, and only two pairs of pants were seen on a chair with no other clothing available in the room. On a subsequent observation, he was seated on the edge of his bed wearing different pants and no shirt, with yellow-stained sheets beneath him and his previously soiled clothes on the floor; he reported that he had requested assistance but no staff had come, so he changed himself. Record review showed the resident had a history of stroke and repeated unspecified conditions, with a recent Quarterly MDS indicating moderate cognitive impairment (BIMS score of 10). The MDS documented him as independent for toileting, showering, personal hygiene, and related ADLs, and only occasionally incontinent, but his care plan did not specify the level of assistance he required for incontinence care and other ADLs. In contrast, an LPN familiar with the resident stated he required staff assistance with bathing, grooming, toileting, and care, and that he did not refuse such assistance and appropriately requested help. The LPN also explained that personal clothing was laundered at the facility and left bagged in the linen room for nursing staff to distribute, rather than being returned directly to resident rooms. The DON stated that staff were expected to follow best practices, including rounding every two hours and as needed to keep residents clean and dry, and acknowledged that all residents required some level of assistance with ADLs. The DON further stated the facility had no written ADL, resident care, or quality of care policies, despite these expectations.
Unsecured Storage of Full Oxygen Cylinders on Nursing Unit
Penalty
Summary
Surveyors found that the facility failed to ensure safe storage of oxygen cylinders on the West 1 unit. At 9:03 a.m., four full oxygen cylinders were observed stored unsecured directly on the ground rather than in the designated secured cylinder storage rack, under a sign labeled "FULL CYLINDERS." Photographic evidence was obtained of this condition. At 9:18 a.m., the ADON confirmed that the four cylinders were full and acknowledged they should not be stored on the ground. Review of NFPA 99 (2021) 11.6.2.3(11) indicated that cylinders must be protected from damage and that freestanding cylinders must be properly chained or supported in a proper stand or cart. Later that day, the DON stated that oxygen cylinders should be stored in a secure rack and never directly on the ground, and acknowledged that unsecured cylinders on the floor were a safety risk. The Maintenance Director also confirmed that oxygen cylinders should be in a secure rack and never stored directly on the ground, stating that cylinders stored on the floor can tip over and cause damage. These observations and interviews demonstrated noncompliance with regulatory and NFPA standards for safe storage of oxygen cylinders.
Plan Of Correction
This plan of correction constitutes a written allegation of compliance for the deficiency cited. Submission of this plan of correction is not an admission that the deficiency exists or that one was cited correctly. This plan of correction is submitted to meet the requirements established by the State and Federal law. The four unsecured [R] cylinders on the West 1 unit were secured. The Nursing Department completed a baseline audit of [R] cylinder storage within the facility to ensure all [R] cylinders were secured and stored properly. Ongoing education will be completed with current facility staff regarding the facility's [R] storage policy and procedure; and will be completed during new hire and agency orientation to the facility by ADON/designee. Audits will be completed by the Director of Nursing/designee regarding adherence to the facility's [R] storage policy and procedure twice weekly x 4 weeks, then weekly x 4 weeks, then monthly x 4 months, or until continued substantial compliance has been met. Results of audits will be reported to the QAPI Committee on a monthly basis by the Director of Nursing/designee.
Failure to Provide Required CPR and Activate EMS for Full Code Resident
Penalty
Summary
The deficiency involves the facility’s failure to provide immediate and appropriate basic life support, including CPR, to a resident with a documented full code status when the resident was found unresponsive. The resident had diagnoses including a slow-progressing circulatory condition involving narrowing or blockage of vessels, a condition that restricts airflow and makes breathing difficult, and other listed conditions. The physician’s order specified “Full Code,” and the care plan documented that the resident was under court-ordered guardianship with wishes honored as full code. The facility’s policy required that in the event of cardiac or respiratory arrest, staff immediately call for assistance, overhead page a code, begin CPR in the absence of a valid DNR, and continue CPR until EMS assumes responsibility or the resident responds. On the night of the incident at approximately 2:00–2:07 a.m., a CNA found the resident unresponsive in bed and notified the RN on duty. One CNA’s written statement indicated that the RN said she already knew the resident was going to die and instructed the CNA to clean and cover the resident. Another CNA’s account stated that the RN came to the room, took vital signs, and then instructed her to clean the resident. The RN’s own written statement and interview indicated that she called a code blue, that an LPN brought the crash cart, and that they performed CPR for approximately 20 minutes. The LPN’s statement corroborated that a code blue was called, that he brought the crash cart, and that CPR was performed for about 20 minutes before the RN stopped and stated that the resident was gone or words to that effect. The RN acknowledged that the resident had no vital signs but was warm and not responding, and she stated that she believed the resident was on hospice and therefore did not call 911. After CPR was discontinued, the RN did not activate EMS and instead notified the DON, the provider, and the resident’s family. The DON documented receiving a message from the RN that the resident had no pulse and no blood pressure and that the assigned nurse had initiated CPR but was unable to revive the resident. The DON later received a text from the RN that the resident had expired. The DON stated that at approximately 6:00 a.m. she called the facility and asked if 911 had been called, and upon learning it had not, she instructed the RN to call 911. The RN then reinitiated CPR at around 6:00 a.m., approximately four hours after the resident was first found without pulse or respirations, and stated that they tried to do something until EMS arrived because EMS had to see them doing CPR. EMS records showed activation at 6:18 a.m., arrival at 6:27 a.m., and pronouncement of death at 6:31 a.m., with documentation that CPR was not attempted by EMS because it was considered futile and that the resident exhibited postmortem changes. The Medical Director confirmed that the resident was full code and stated that staff should have started CPR and called 911 and that CPR should not be done four hours after a resident is pronounced dead. The facility’s investigation and a root cause analysis concluded that the RN and LPN did not follow the facility’s established policy and procedure to call 911 and administer CPR to a full code resident until EMS arrival. The root cause was identified as the nurse’s belief that the resident was on hospice and her failure to check the resident’s code status as outlined in facility policy. The surveyors determined that the failure to immediately activate EMS and to continue CPR until EMS arrival for this full code resident constituted noncompliance with the requirement to provide basic life support and resulted in an Immediate Jeopardy determination.
Plan Of Correction
This plan of correction is submitted as required under Federal and State regulations and statutes applicable to long term care providers. This plan of correction does not constitute an admission of liability on the part of the facility, and such liability is hereby specifically denied. The submission of this plan does not constitute agreement by the facility that the surveyors' findings or conclusions are accurate, that the findings constitute a deficiency, or that the scope or severity regarding any of these deficiencies cited are correctly applied. Resident #1 no longer resides in the facility as of 4.7.26. This has the potential to affect all residents in the facility. All codes to 1.1.26 were reviewed to ensure protocol was followed. No outliers were noted. All licensed nurses received education from the Director of Nursing and/or nursing management on [R] policy and procedure and Florida [R] policy. This includes where to find the code status. Education addressed what to do for full code hospice residents. Education completed with CNA's that protocol is that they do not assist with [R] or breaths during a [R] event. All education will be added to new hire orientation. Code drills will occur 3 x weekly x 4 weeks, followed by 2 x weekly x 4 weeks, followed by 1 x weekly x 4 weeks. Results will be brought to QAPI to determine need for ongoing auditing.
Removal Plan
- Educated licensed nurses on CPR policy and procedure and Florida Do Not Resuscitate (DNRO) policy, including where to find code status and what to do for full code hospice residents; emphasized initiating emergency services immediately when resident is full code, continuing CPR until EMS arrives, and that nurses cannot pronounce death or stop CPR on a full code resident unless instructed by EMS.
- Implemented emergency response “Code Blue” drills on all three shifts, including full code and full code hospice scenarios, with emphasis on calling 911 immediately.
- Educated licensed nurses and CNAs on the facility abuse and neglect policy, including resident rights.
- Required licensed nurses to complete a CPR post-test; restricted staff who have not completed education/testing from working until completion.
- Educated licensed nurses regarding change in condition.
- Placed laminated instructions on how to overhead page during a code at all nursing station phones and other designated phones.
- Held a Quality Improvement Performance Committee meeting to review root cause analysis findings and approve recommendations.
- Held a Quality Improvement Performance Committee meeting to review progress of the plan and approve recommendations.
- Completed a “like resident” audit of all expired residents and rehospitalizations for a defined period to determine whether involved staff were the same as the code event and whether proper procedure was followed.
Failure to Provide Competent CPR Response and Verify Code Status for Full Code Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure that nursing staff possessed and demonstrated the competencies required to respond appropriately to a cardiopulmonary emergency for a resident with full code status. Resident #1, who was designated as full code, was found unresponsive and without respirations or pulse at approximately 2:07 a.m. Clinical staff, consisting of an RN (Staff A) and an LPN (Staff B), initiated CPR but did not activate Emergency Medical Services (EMS) as required by facility policy for a full code resident. After approximately 20 minutes of CPR, the RN and LPN stopped resuscitation efforts without EMS involvement. The RN, without authority to do so, pronounced the resident deceased based on the absence of vital signs and did not verify the resident’s code status before discontinuing CPR. The RN later stated she believed the resident was on hospice and therefore did not call 911, and that she was confused about which residents were hospice and which were full code. The LPN reported that he assumed the RN had called 911 and continued CPR for about 20 minutes until the RN “called the code” and left, and he acknowledged that he knew CPR should continue until EMS arrival but did not speak up. Four hours after CPR was stopped, at approximately 6:00 a.m., the RN restarted CPR and activated EMS after receiving instructions from the DON. The investigation further identified that the RN had no documented orientation, onboarding education, or skills competency assessments since hire, despite being promoted to weekend supervisor. Her BLS certification had been obtained through a fully online course without an instructor or live feedback. The LPN’s BLS certification was expired, and a CNA who performed several chest compressions also had an expired BLS certification, even though facility policy did not permit CNAs to perform CPR. Facility records showed that monthly code blue drills had been conducted, but there was no documentation that the RN had ever participated in these drills. Leadership interviews confirmed that required clinical orientation and competency evaluations had not been completed for the RN, and that she had failed tests for a clinical manager position but was nonetheless functioning in a supervisory role. These actions and omissions led surveyors to determine that staff were not adequately trained or competent to respond to cardiopulmonary arrest for residents with full code status, resulting in an Immediate Jeopardy determination. The facility’s own root cause analysis, as reflected in meeting minutes, identified that the nurse did not check the resident’s code status and lacked knowledge about when CPR could be discontinued and when 911 should be called. The analysis documented that the nurse believed the resident was hospice and therefore did not start or continue CPR appropriately or call EMS when the resident was found without respirations and pulse. The facility assessment tool and policies referenced the need for staff training and competencies in identifying changes in condition, end-of-life care, advance care planning, and adherence to the CPR policy, but the documented events showed that these expectations were not met in practice for the staff involved in this incident. Surveyors concluded that the failure to ensure nursing staff were trained and competent to respond appropriately to cardiopulmonary arrest for a full code resident, including immediate initiation and continuation of CPR and activation of EMS, constituted noncompliance with requirements for sufficient and competent nursing staff. The failure affected Resident #1 and placed other full code residents at risk, leading to an Immediate Jeopardy finding that was later reduced in scope and severity after verification of an acceptable Immediate Jeopardy removal plan.
Plan Of Correction
This plan of correction is submitted as required under Federal and State regulations and statutes applicable to long term care providers. This plan of correction does not constitute an admission of liability on the part of the facility, and such liability is hereby specifically denied. The submission of this plan does not constitute agreement by the facility that the surveyors' findings or conclusions are accurate, that the findings constitute a deficiency, or that the scope or severity regarding any of these deficiencies cited are correctly applied Resident # 1 no longer resides in the facility as of 4.7.26. This has the potential to affect all residents in the facility. All licensed nurses were audited to ensure current [R] certification. Facility will ensure [R] certification through a [R] provider whose training includes a [R] on session either in a physical or virtual instructor-led setting in accordance with accepted national standards. Human resources, or designee, will audit monthly to ensure all licensed nurses have a current [R] certification.Education was completed with licensed nurses on initiating [R] services immediately when a resident is full code. Education included that [R] is to continue on a full code resident until [R] arrives and that the nurse cannot pronounce [R] on the full code resident and/or stop [R] until instructed by [R].Education will be added to new hire orientation.7 random licensed nurses will complete a knowledge quiz related to code events. Per week x 4 weeks, followed by 5 nurses x 4 weeks, then 3 nurses x 4 weeks. Results will be brought to QAPI to determine need for ongoing auditing.
Removal Plan
- Regional Director of Clinical Services educated the Administrator and Director of Nursing regarding the CPR policy and the need to immediately contact emergency medical services (911) in the event of a full code; Administrator and DON signed the education
- Regional Director of Clinical Services provided documented education to the Administrator and Director of Nursing regarding the CPR policy and the need to immediately contact emergency medical services (911) in the event of a full code
- Director of Nursing and/or nursing management educated all licensed nurses on the CPR policy and procedure, including where to find code status and what to do for full code hospice residents
- Reinforced through education that CPR must be initiated immediately for full code residents, continued until EMS arrives, and that nurses cannot pronounce death or stop CPR on a full code resident unless instructed by EMS
- Conducted an Ad Hoc Quality Improvement Performance Committee meeting to review root cause analysis recommendations related to the incident; recommendations approved
- Conducted a follow-up Ad Hoc Quality Improvement Performance Committee meeting to review progress on the plan; recommendations approved
Improper Use of Power Strips and Extension Cords in Multiple Facility Areas
Penalty
Summary
Surveyors identified deficiencies related to the use and maintenance of relocatable power taps (RPTs) and extension cords that did not comply with NFPA 101, NFPA 99, and NFPA 70 requirements. During a facility tour conducted between 11:00 a.m. and 3:30 p.m. with the Maintenance Director, surveyors observed in the social services office an RPT plugged into another RPT, which was then plugged into a wall outlet, with the cord running across a walkway and taped to the floor. In the multipurpose room, a television was found plugged into an extension cord, contrary to standards that prohibit using extension cords as a substitute for fixed wiring and require temporary extensions to be removed immediately after use. Further observations included the MDS office, where an RPT was plugged into another RPT and an outlet adapter was in use. These configurations did not meet the NFPA 99 provisions governing the proper use of power strips and extension cords, including requirements that power strips be appropriately rated and used only as intended, and that extension cords not be used as permanent wiring. During concurrent interviews, the Maintenance Director acknowledged these findings as they were observed by the surveyors.
Plan Of Correction
The RPT observed plugged into an RPT plugged into an outlet in the Social Services Office was removed. The extension cord used to plug in the television in the multipurpose room was removed. The RPT plugged into an RPT and outlet adapter in the MDS office was removed. Additional offices and resident care areas will be reviewed for the improper use of plug adapters, power strips and extension. The Executive Director/designee will educate the Maintenance Director on the importance of NFPA 101 Electrical Equipment- Power and Extension specific to the improper use of plug adapters, power strips, and extension and will continue to monitor in accordance with NFPA standards. Any findings will be reported to the monthly QAPI Committee for further review. The RPT observed plugged into an RPT plugged into an outlet in the Social Services Office was removed. The extension cord used to plug in the television in the multipurpose room was removed. The RPT plugged into an RPT and outlet adapter in the MDS office was removed. Additional offices and resident care areas will be reviewed for the improper use of plug adapters, power strips and extension. The Executive Director/designee will educate the Maintenance Director on the importance of NFPA 101 Electrical Equipment - Power and Extension specific to the improper use of plug adapters, power strips, and extension and will continue to monitor in accordance with NFPA standards. Any findings will be reported to the monthly QAPI Committee for further review.
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